普拉安耶尔旅游套票 | 普拉安耶尔机票+酒店优惠低至 4 折

Kamar yang Sangat besar dan bersih. Sarapan banyak macam pilihan. Pelayanan cukup bagus. Akses ke Mall dan Jalan Toll dekat. Posisi hotel bagus.

一家城市綠洲型的酒店，擁有著荷蘭殖民建築的外觀以及充滿爪哇味的內裝。下榻在這邊真的有時會以爲自己在峇里島，忘記還身處車水馬龍的雅加達。自助早餐質量也非常令人驚艷，是一間物超所值的酒店。

5 stars

Dear Four Seasons Jakarta Management Team, I am writing to formally express my disappointment regarding a highly unacceptable experience during our recent stay at your hotel. I chose Four Seasons Jakarta specifically to celebrate my parents’ anniversary, expecting a memorable and comfortable experience that reflects the reputation of your brand. Unfortunately, what occurred was deeply disappointing and frankly unacceptable for a hotel of this standard. When my parents attempted to use the soap in the shower, they discovered that it was visibly molded. As their English proficiency is limited, they informed me of the issue and I contacted your staff to request a replacement. While room service promptly delivered two new bars of soap, both replacement soaps were also molded. What concerns me even more is that my parents did not inform me that the replacement soaps were also unusable. They did not wish to trouble me again, nor were they confident in explaining the situation in English. I only discovered this issue later, while assisting them with packing their luggage. This situation reflects a serious lapse in housekeeping quality control. Molded toiletries should never be present in a guest room, let alone delivered again as replacements. Such an experience not only undermined the purpose of our celebration but also caused unnecessary discomfort and disappointment for my parents.