Ratings based on 2,313 Verified Reviews

4.2 out of 5
84% of guests recommend
4.3 Room cleanliness
4.0 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami, FL

Nice Hotel!

Posted May 20, 2017
The hotel is beautiful and really big. the only downside we found was the fact that room service is NOT included, only for premium members, so you have to pay for all room service meals. And the other downside is there wifi, which was TERRIBLE and you have to pay for it and it's not even worth it because the connection is soooo bad. And also when we booked it said we had $1,000 hotel credit. This is a lie! It's only 20-25% off the price of certain things in the hotel, It's not really what you think. Nonetheless, Everything else was great! The staff is really nice and the location of the hotel is awesome. The best things are the main pool, the beach and make sure you go to the Japanese restaurant, which is the best out of all the restaurants, in our opinion.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted May 20, 2017
Wonderfull experience very close to beach and excellent service
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 19, 2017
Great ..................................................................................................................................................................................................................................................................................................................................................
Comment from Hotel Management
May 21, 2017 by Javier C, Hotel Management
Dear Guest, Thank you very much for sharing this great review of your recent stay at Barceló XXX. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience. Regards, Javier Cordero Gilsanz, General Manager at Barceló Bávaro Palace.
5 out of 5
Recommended
for Everyone
by A verified traveler from oregon ohio

Posted May 15, 2017
It was absolute paradise❤️🏝 I would definitely go back again
Comment from Hotel Management
May 17, 2017 by Javier C, Hotel Management
Dear Guest, Thank you very much for having chosen us as your holiday destination and for having shared your experience on this page, we really appreciate that you share your positive experience. It is a pleasure to know that you had a wonderful time with us, and hope to have the pleasure of welcoming you again in the near future. Sincerely, Javier Cordero Gilsanz Director Barceló Bávaro Palace.
4 out of 5
Recommended
for Everyone
by A verified traveler from Massachusetts

Beautiful resort with lots to do.

Posted May 13, 2017
Had a wonderful time here. Only complaint I have is that the phone lines were always busy and people bounced you around. There seems to be little direction when it comes to how things work but once you get the feel for it you will have a blast!!!
Comment from Hotel Management
May 17, 2017 by Javier C, Hotel Management
Dear Guest, Thank you very much for having chosen Barceló Bávaro Palace for your vacations. We are glad to know that you have a wonderful time enjoying our facilities. On the other hand we very much regret the impression that was taken from our staff, since it is not a conduct that we would be proud of, on the contrary we are surprised by these words since it is very unusual to receive comments like yours; your impressions have already been passed to the managers involved and take the necessary steps, to avoid something similar be repeated. Thank you so much for your valued time to share these nice impressions regarding to your visit at Barceló Bávaro Palace, hoping to be part of your next memories in the Dominican Caribbean, Sincerely, Javier Cordero Gilsanz Director Barceló Bávaro Palace.
5 out of 5
Recommended
for Everyone
by A verified traveler from New York

on the beach, cannot be closer

Posted May 12, 2017
Pros: everything, the night shows, the variety of stuff to do
Location: everything that you can do in 6-7 days is very close by,
Everything was amazing, my kids had a blast, they did most of the kid's activities and enjoyed them very much. The staff is amazing, very friendly and very helpful (with the small tip, extremely helpful). Food and restaurants were at a great level of service. Reservation needs to be done in the morning or you can do it few days in advance Myself and my wife drunk every kind of drinks, the bartenders very friendly,
Comment from Hotel Management
May 17, 2017 by Javier C, Hotel Management
Dear Guest, Thanks for having chosen us as your family getaway. Our main goal is the total satisfaction of our guests. We are glad to know that our facilities and food concept were of your liking. We strive to provide an excellent service and offer our guests the most memorable vacations, so we are glad of having achieved our goal! We would be grateful to welcome you back in our little Caribbean paradise. Sincerely, Javier Cordero Gilsanz Director Barceló Bávaro Palace.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted May 12, 2017
The rooms are nice and spacious. Everything is updated. Waterfall shower, hot tub on the balcony. So many things to do at the resort. The resort is HUGE. It is absolutely beautiful. We took great pictures of the resort itself. Several different restaurants and buffets, 24 hour sports bar, bowling alley and arcade room, club, casino, theater. You'd never fall short of things to do. Only negative I would say is the wifi is weak, I had to constantly re-connect.
Comment from Hotel Management
May 17, 2017 by Javier C, Hotel Management
Dear Guest, Thank you very much for having chosen Barceló Bávaro Palace for destination of your vacation in the Dominican Republic. We really appreciate that you share your positive experience in regards to your stay in our Barceló Bávaro Palace Deluxe. Thank you very much for your valued time to make this review since the opinion of our guests is very important and assistance to us. It is a pleasure to know that you had a delightful stay. We are glad that you spent your vacation on our resort and that we were able to meet your expectations. Sincerely, Javier Cordero Gilsanz Director Barceló Bávaro Palace.
5 out of 5
Recommended
for Everyone
by A verified traveler

Excellent hotel

Posted May 12, 2017
Pros: Eveything was good
Location: Excellent location
They really care about the cleaning of every single part of the hotel
Comment from Hotel Management
May 17, 2017 by Javier C, Hotel Management
Dear Guest, Thank you very much for having chosen us as your holiday destination and for having shared your experience on this page, we really appreciate that you share your positive experience. Our main objective is the total satisfaction of our guests is an honor to know that we fill your expectations 100%. Hoping to be part of your next memories in the Dominican Caribbean, we will be waiting for your news whenever you decided to repeat your experience in our little paradise. Sincerely, Javier Cordero Gilsanz Director Barceló Bávaro Palace.
5 out of 5
Recommended
for Everyone
by A verified traveler

I love the hotel! can be better the staff

Posted May 10, 2017
Pros: The pool, the premium drinks, the food, the place for children!
Cons: The treatment by the staff
The experience was ok, very nice hotel, really big. I think the bar staff can be better.
Comment from Hotel Management
May 17, 2017 by Javier C, Hotel Management
Dear Guest, Thanks for having chosen us as your holiday destination and for take the time for letting us know your impression in regards to our service and facilities. Our main goal is the total satisfaction of our guests. We are glad to know that our facilities and food concept were of your liking. We strive to provide an excellent service and offer our guests the most memorable vacations, so we are glad of having achieved our goal! We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision. We look forward to greet you all with open arms to our wonderful Caribbean paradise; our beloved Dominican Republic. Sincerely, Javier Cordero Gilsanz Director Barceló Bávaro Palace.
4 out of 5
Recommended
for Everyone
by A verified traveler from palm desert california

Great all inclusive!

Posted May 10, 2017
Pros: We loved how clean the resort was. Pristine! The Japanese tepanyaki restaurant was the best!! The fresh fruit and omelettes were amazing at the buffet
Cons: We felt that the food overall was just marginal with the exception of the Japanese restaurant. Our AC could have cooled the room better as well.
Location: Everything you need is within the resort.
We traveled across country to spend time with our kids and first grandchild. Took us 3 flights to get there but totally worth it! We were treated very well and the hotel is gorgeous! Our room(junior suite) was spacious and well appointed. Gratuity is included but we found that tipping a few bucks extra didn't hurt! We are picky about our wine, so found it worth it to purchase a bottle with our dinners. Make your dinner reservations immediately when you get there.
Comment from Hotel Management
May 17, 2017 by Javier C, Hotel Management
Dear Guest, Thank you very much for having chosen Barceló Bávaro Palace for destination of your vacation in the Dominican Republic. It is a pleasure to receive such positive comments, these motivate us as a team to improve every day the quality of service we offer in order to achieve the total satisfaction of our guests and if we can exceed their expectations, anticipating their wishes. We really appreciated your impressions in regards to our facilities and ground’s cleanliness and room occupied; it is truly a pleasure for us to know that were of your liking. Thank you very much for your comments about our service and we appreciate in fact to know that your vacation was memorable. Regards, Javier Cordero Gilsanz Director Barceló Bávaro Palace.