The beach and water were absolutely amazing!!! Kayak and snorkeling were fun! The hotel was super clean and beautiful. Greeted us with a nice drink when we arrived!! Shows were a fun evening activity! Disappointed with the food...not very good quality and not safe.poor temp control, some not well cooked,ice cream melted and refrozen, coffee makers didn't work at all. My son 22 was sick three days during our stay and my husband was horribly ill on the flight home. And good luck with dinner reservations plan to forfeit at least one as they are not available. Also was disappointed that they charge extra for so many things..pool tables, air hockey, bowling, mini golf...for crying out loud that's why we chose all inclusive.
I will go back to Punta Cana but will try another resort.
Comment from Hotel Management
Sep 21, 2016 by Javier Cordero Gilsanz, General Manager., Hotel Management
Receive a cordial greeting from Barceló Bávaro Palace.
Thanks so much for your comments about our beautiful beach and the cleanness were to your completely satisfaction, and you had a wonderful time at the catamaran tour.
We are very concerned after having read your correspondence regarding your family stay since our guests’ well-being is one of our top priorities, as well as maintaining a safe environment, which requires constant work of all our employees during the daily operation of the hotel. We are very sorry to learn that your son and husband fell ill; we hope that they have fully recovered.
For your information and tranquillity, we work with established hygiene and sanitation standards, which are monitored continuously. In order to assure this our Hotel participates in Crystal, a world-renowned British hygiene assurance program with very high standards. All rooms are subject to a very strict daily supervision and products or ingredients that are being used are subject to strict sanitary controls. It is also important to remark you that Barceló Bávaro Palace Deluxe has a Quality Control Coordinator to ensure the proper follow up on cleaning procedures in rooms, midpoints of consumption around the resort, among others. We can assure that our hotel is a safe and disease free complex; having been recognized by Cristal America Consulting - Check Safety Group, for our effort and performance in hygienic and sanitary risks control.
Thanks for letting us know that you will give us a second chance to receive you and demonstrate you that this is isolate situation. We sincerely hope to have the opportunity to welcome you again at our Barceló Bávaro Palace during your next stay in the Dominican Republic.