Ratings based on 506 Verified Reviews

They paid and stayed. We double-checked.
4.3 out of 5
88% of guests recommend
4.5 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.5 Hotel condition
They paid and stayed.
We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveler

Lovely hotel

Posted Aug 28, 2015
Pros: We liked the idea of being able to find something to eat or snack on all day or night
Cons: The entertainment was a bit routine and boring. The entertainment coordinators focused more on the Spanish speaking guests. We felt left out.
Location: The tour to Santa Domingo was great
We had a great time at this hotel. The dining room staff, front desk and housekeeping staff were very polite, friendly and helpful.
5 out of 5
Recommended
for Everyone
by A verified traveler

Perfect location

Posted Aug 18, 2015
Amazing! Will return for sure. Staff is friendly food was great!
4 out of 5
Recommended
for Everyone
by A verified traveler from Marshfield, WI

Vacation in Punta Cana

Posted Aug 17, 2015
Pros: the food is great, both at the restaurants and at the buffet
Very nice hotel, the VIP swiming pool was the best, the seaweed and algae on the beach are terrible, it might be seasonal, should ask or look at sattelite images before you go.
3 out of 5
by A verified traveler from Miami

Not happy with my stay

Posted Aug 17, 2015
Great food, pretty pool, nice staff but there's no night life! The hotel doesn't have a club, the club they have, anyone from D.R can go in (imagine the danger) and no drinks is free in the club (a tequila shot is $5). The cleaning ladies for the rooms do a nice job but not trustworthy at all. My nice night dress got stolen from the room.. I complained about it and the subdirector of the hotel didn't do anything about it. After the dining buffet is close, there's nothing else to eat. (The options are disgusting) I won't be going back.
4 out of 5
Recommended
for Everyone
by A verified traveler from Clewiston, FL

Beautiful Resort

Posted Aug 16, 2015
Pros: The location was beautiful. The staff was extremely helpful.
Cons: You had to get up at 7 am to get in line to make dinner reservations at 4 of the restaurants and both times I went 2 of them were already booked.
Location: While in Punta Cana we went Zip-lining and on a day trip to Santa Domingo. Both were great experiences with knowledgeable staff.
We had a very enjoyable vacation at this resort. This was our first time staying at an all-inclusive resort and we were very disappointed in the dining experience. Of the 5 restaurants at the facility, only one was available on a regular basis. This one was a buffet style restaurant, which we are not a fan of.
4 out of 5
Recommended
for Everyone
by A verified traveler

Beautiful hotel.

Posted Aug 13, 2015
Hotel was beautiful, clean, relaxing. Good was good. The beach was pretty, but have been to better beaches. Reception staff are not very helpful or friendly, kind of rude. They make the alcoholic drinks very strong, but too sweet.
3 out of 5
by A verified traveler from Sunrise FL

Dead place

Posted Aug 10, 2015
Pros: The people who works there
Cons: everything else.. restaurant a la carte, and more entertainment.
Location: I went to the Hard Rock hotel, Paid 40 dollars taxi, to get some entertainment...
If you are over 65 bored and tired this is your place. if you are looking for a great and memorable vacation this not the place. They do not have enough restaurants for dinner.. it is impossible to serve over 1500 people with 4 restaurants that hold 50 people at once. the reservation you make, if you can, is for two days later.. so get ready to eat at the buffet every night. This is so awful. My family got sick from that food , all of us (11).. They have Cero entertainment, no place to dance, no music anywhere. cheap drinks from local brand, this is not a 4 star hotel, 3 star is better suited. I will never comeback to a Riu Hotel.
4 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Every one was friendly and courteus

Posted Aug 10, 2015
Nice access to pool and beach. Great food selection for breakfast, lunch and dinner. Four diferent restaurant by recervation only (do not recomend the Italian one).
5 out of 5
Recommended
for Everyone
by A verified traveler from ny.

Very. Good

Posted Aug 7, 2015
Nice. Place to. Visit Staff. Didn't. Speak. Much. English.
5 out of 5
Recommended
for Everyone
by A verified traveler from Huntington beach, Calif

Nice Hotel, over staffed nicely!

Posted Aug 4, 2015
Pros: Friendly staff
Had a hiccup when we checked in and they lost luggage for 2 hours. (delivered to wrong room). Otherwise great vacation. Beautiful Beach