Serena Village

Photo gallery for Serena Village

Featured Image
Private beach nearby, white sand, beach shuttle, sun loungers
Living Area
Living Room
Living Room

Overview of Serena Village

Serena Village

3 out of 5
Guests rated this property 3.0/5 for cleanliness.

Popular amenities

  • Pool
  • Parking included
  • Pet friendly
  • Air conditioning
  • Kitchen
  • Business services

Cleaning and safety practices

  • Cleaned with disinfectant
  • 48-hour vacancy between guest room stays
  • Personal protective equipment
  • Social distancing
Carretera 106, Punta Cana, La Altagracia, 23000

Explore the area

  • AirportPunta Cana (PUJ-Punta Cana Intl.)14 min drive
  • Popular LocationHard Rock Golf Club at Cana Bay20 min drive
  • Popular LocationIndigenous Eyes Ecological Park20 min drive
  • Popular LocationArena Gorda Beach25 min drive

Choose dates to view prices

About this area

Punta Cana

Located in Punta Cana, Serena Village is connected to the airport. Downtown Punta Cana is a popular attraction and the area's natural beauty can be seen at Bavaro Beach and Punta Cana Beach. Traveling with kids? Consider Manati Park Bavaro and Dolphin Explorer. Discover the area's wildlife on a nearby safari, or try your luck with game drives.

What's nearby

  • San Juan Shopping Center - 7 min drive
  • Downtown Punta Cana - 12 min drive
  • Hard Rock Golf Club at Cana Bay - 20 min drive
  • Indigenous Eyes Ecological Park - 20 min drive
  • Arena Gorda Beach - 25 min drive

Getting around

  • Punta Cana Intl. Airport (PUJ) - 14 min drive

Restaurants

  • Noah Restaurant & Lounge — 8 min drive
  • Mama Luisa — 9 min drive
  • Lorenzillo's — 9 min drive
  • Taqueria el Burrito — 9 min drive
  • Acentos Bistro — 9 min drive

About this property

Serena Village

3-star hotel with pools and private beach
Spend the day on Serena Village's private white sand beach or relax by one of the hotel's 8 outdoor swimming pools. All 16 individually furnished rooms feature WiFi and Tempur-Pedic beds. Guests can enjoy private pools, and other standard amenities include kitchens with refrigerators and ovens. Housekeeping is available once per stay.
Serena Village offers 16 air-conditioned accommodations with private pools and washers/dryers. Rooms open to balconies. These individually furnished accommodations have separate living rooms and include desks. Beds feature Tempur-Pedic mattresses. Accommodations at this 3-star hotel have kitchens with full-sized refrigerators/freezers, separate dining areas, cookware/dishes/utensils, and coffee/tea makers.

Bathrooms include showers. In-room wireless Internet access is available for a surcharge. Housekeeping is offered once per stay and irons/ironing boards can be requested. Housekeeping is provided on a limited basis.

8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Guest accommodations are sealed after cleaning
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Cashless transactions are available for all charges at the property
Guest rooms kept vacant for 48 hours between stays
Social distancing measures in place
Contactless room service is available

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 15 per day), Wired Internet (surcharge)

Parking and transportation

  • Free secured, uncovered self parking on site
  • Limited onsite parking (max 1 space per unit)
  • Wheelchair-accessible parking available
  • Drop-off airport shuttle (surcharge) from 3 PM - 7 PM
  • Airport shuttle on request
  • Area shuttle (surcharge) up to 10 kilometers
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Theme park shuttle (surcharge)

Food and drink

  • 1 beach bar

Things to do

  • 8 outdoor pools
  • Access to nearby health club
  • Basketball
  • Children's pool
  • Evening entertainment
  • Outdoor tennis court
  • Playground
  • Private picnics
  • Tennis
  • Volleyball

Family friendly

  • 8 outdoor pools
  • Children's games
  • Children's pool
  • Full-sized refrigerator
  • Grocery/convenience store
  • Kitchen
  • Playground
  • Separate dining area
  • Separate living room
  • Trampoline
  • Washer/dryer

Conveniences

  • Banquet hall
  • Elevator
  • Grocery/convenience store
  • Reception hall

Guest services

  • Free grocery shopping service
  • Housekeeping (once per stay)
  • Multilingual staff
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • Italian
  • Portuguese
  • Spanish

Business services

  • Meeting rooms - 4

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Firepit
  • Free pool cabanas
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool sun loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Renovated entire property - December 2019
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Tempur-Pedic bed

Bathroom

  • Shower
  • Toilet paper

Food and drink

  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Freezer
  • Griddle
  • Kitchen
  • Oven
  • Refrigerator
  • Rice cooker

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Individually furnished
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Private pool
  • Separate living room
  • Separate sitting area
  • Washer and dryer

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 7:00 PM
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Late check-in fee: USD 50 for check-in between 7:00 PM and 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out

Special check-in instructions

There is no front desk at this property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7 PM please contact the property in advance using the information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; your host will greet you
For more details, please contact the property using the information on the booking confirmation

Access methods

Host will greet you

Pets

Pets stay free
Dogs and cats welcome
1 per room (up to 20 lbs)
Service animals are exempt from fees
Specific rooms only; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 20.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Breakage deposit: USD 100 per stay
  • Utility surcharge: USD 30 per accommodation, per night
  • A damage deposit of USD 100 will be collected before check-in. Deposit is payable by PayPal and is due within 24 hours of booking the reservation.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 15 per day (rates may vary)
  • Fee for in-room wired Internet: USD 20 per day (rates may vary)
  • Airport shuttle fee: USD 30 per room
  • Airport shuttle fee per child: USD 30 (up to 17 years old)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 50 for check-in between 7:00 PM and 10:00 PM
  • Late check-out fee: USD 50 (subject to availability)
  • Rollaway bed fee: USD 20.0 per day
  • Electricity fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Guests must contact this property in advance to reserve rollaway/extra beds
This property accepts Visa, Mastercard, cash, mobile payments, and PayPal
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Parties and events are allowed on site
Long-term renters welcome
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
This property charges consumption-based electricity fees.

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details 72 hours prior to arrival, using the contact information on the booking confirmation
Pool access available from 9:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property allows pets in specific rooms only; guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Serena Village Apartment Punta Cana
Serena Village Apartment
Serena Village Punta Cana
Serena Village Hotel
Serena Village Punta Cana
Serena Village Hotel Punta Cana

Frequently asked questions

Overall score and ratings

2.6
Rating 5 - Excellent. 5 out of 27 reviews
5 - Excellent 19%
Rating 4 - Good. 2 out of 27 reviews
4 - Good 7%
Rating 3 - Okay. 6 out of 27 reviews
3 - Okay 22%
Rating 2 - Poor. 4 out of 27 reviews
2 - Poor 15%
Rating 1 - Terrible. 10 out of 27 reviews
1 - Terrible 37%

3.0/5

Cleanliness

2.9/5

Staff & service

3.0/5

Amenities

2.9/5

Property conditions & facilities

2/5 Poor

Traveled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The property charges separate for electric and they don’t advertise it on their site, later went to Pool and it was dirty and full of leaves, they don’t fumigate so prepare for mosquito bites
Stayed 2 nights in Apr 2021

1/5 Terrible

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
They wanted to charge for internet and electricity. Do not stay here.
Stayed 10 nights in Aug 2020

1/5 Terrible

Traveled with family
Liked: Cleanliness
Disliked: Room comfort
My worst stay
First of all be prepared to pay cash. These are condos and 20 minutes from any beach. Beware the photo shows a beach and nothing tells you that it’s not on the beach. I didn’t look at the map as that’s the only indication that it’s not beach front. There was no restaurant on the property. There was no gas in our unit so we couldn’t cook as well as the lighter they gave us didn’t work so even if we had gas the stove wouldn’t light. No hot water for showers! The bed in the secondary bedroom was terrible. Very old spring style mattress, if you need a good mattress, this isn’t it! Oh I almost forgot, you need to pay I advance for electricity which was another $10. There was nothing to warrant a resort fee but they charge one. I would never stay here again or recommend this place to anyone!
Stayed 1 night in Jun 2020

3/5 Okay

Stayed 1 night in Dec 2019

5/5 Excellent

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safety, prompt response from management and staff, and excellent communication with the security guards. Two thumps up.
Stayed 2 nights in Aug 2019