Ratings based on 264 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
77% of guests recommend
4.4 Room cleanliness
3.9 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
by A verified traveler

Posted Jul 13, 2016
Great everything, the staff very friendly and polite
Comment from Hotel Management
Jul 14, 2016 by Resident Manager, Hotel Management
Dear Sir, Thank you very much for your comments. Best regards, L.Tajes Resident Manager
5 out of 5
by A verified traveler from Chicago

Second stay- Delighted with Improvements

Posted Jul 12, 2016
Pros: Great place to just relax. No schedules to keep. If you sleep through breakfast you can order room service.
Cons: Getting around this huge resort complex to a restaurant or theatre can sometimes pose a hassle. More shuttle drivers during the evening hours needed.
Location: I don't recommend walking to nearby town. Best souvenir shopping can be found at airport.
We had a great time here last year, so we returned this year and extended our stay to 9 days. Highly suggested you book a swim out suite. We were delighted to find improvements in that the pools were resurfaced with new ceramic tiles, and the splintered decking was replaced outside every suite. New selections in the ala carte restaurants provided additional variety. Food choices were good, but don't expect the same caliber as you would find on a cruise ship.
Comment from Hotel Management
Jul 14, 2016 by Resident Manager, Hotel Management
Dear Mr. Jocko, Thanks for you positive feedback about your stay at Royal Suites Turquesa. It was a pleasure having you as guest and would be nice if you repeat your experience with us. Thanks again. L.Tajes Resident Manager
3 out of 5
by A verified traveler from Florida

Pack A Lunch

Posted Jul 12, 2016
Pros: The swim out suite is an amazing must have.
Cons: The food and room service response and timeliness.
Location: The beach was amazing and they offered parasailing and different activities.
Unfortunately the food was terrible. I am not a picky or yuppy person. I read some reviews about bad food and I thought that the people that wrote them were probably just pretentious people and that I eat pizza twice per week so it will probably not be bad at all. I was wrong. My girlfriend called it inedible... We called room service a couple of times with no answer. Sometimes we called and got service, it was hit or miss... The staff were mostly friendly. They got friendlier after we attempted speaking their language and started having fun with them. The suite was amazing! The swim out suite is a must. We thoroughly enjoyed it. And the beach site was amazing. We could go down anytime and get any bed, chair or spot we wanted... I wanted to do the "inclusive" catamaran but in order to do that I had to pay $100 for a day lesson then I could use it, we found this out on the 2nd to last day there so didnt do it. We also wanted to scuba but had to pay for that lesson too which was understandable. Neither of those issues were deal breakers... just the godawful food...
Comment from Hotel Management
Jul 14, 2016 by Resident Manager, Hotel Management
Dear Shane, First of all thanks for taking your time to provide us your opinion about Royal Suites. We try to offer our guest the best service and treat them as VIP, we do apologize that the food was not so good as expected,as you know we have several restaurants and we offer different type of food,we take a note about and we will meet with our kichen staff. Thanks for your feedback even is not so positive and we are working on it to improve all this points. Best regards, L.Tajes Resident Manager
5 out of 5
by A verified traveler from Dominican Republic, Punta Cana

Employees

Posted Jun 29, 2016
We were treated like Royalty, at Palladium in the Royal Suite of Turqesa. We were very impressed with EVERY employee, they always had a smile on there face and ready to help!! We loved our butler (Arcenio) was AMAZING!! He really deserves a raise! He was so ready to jump at our every question. One day we walked to the lobby. Here runs in (Arcenio) to tell us we left safe door open and workers were coming in to work on the tv. He got my dsughtèr to go back and lock the safey
Comment from Hotel Management
Jul 2, 2016 by l.Tajes., Hotel Management
Dear guest,thanks a lot for your feedback about the hotel. Nice to hear from you that's everything was ok. Nice to see you again in RST. Att.L.Tajes Resident Manager.
4 out of 5
by A verified traveler

Posted Jun 19, 2016
Excelente, este hotel lo recomiendo a todo el mundo.
Comment from Hotel Management
Jun 22, 2016 by l.Tajes, Hotel Management
Muchas gracias,felices de haber cumplido con sus expectativas. Nos encantaria que regresaran. Un cordial saludo desde Bavaro. Att.L.Tajes. Gerente Residente.
4 out of 5
by A verified traveler from Atlanta, Ga

Great place for fun or rest.

Posted Jun 13, 2016
Pros: This being the first time my family visited Royal Turquesa and they were very happy with their stay here. This had been my daughter and I second visit
Cons: Some of the newer staff needs better training on customer service.
Location: The location is perfect. You have two pools with access to the beach directly behind the pool. Great place for adult get away.
I was a customer last year and experienced such good service I came back this year. This year, I did notice a small decline in the service and noticed the huge turn over of so many new staff. We had an issue with our butler and quickly brought it to the hotels attention. On a positive note, I want to acknowledge the great service my family received from the driver Tomas. I also want to acknowledge the consistent professional service we received at the Gourmet restaurant especially from Wilmer and the greeting host. Wilmer's pleasant smile and attentiveness brought me and my daughter to the gourmet for breakfast every morning. Management might want to have some of the newer servants take note of what it takes to provide good service from Wilmer's performance.
Comment from Hotel Management
Jun 15, 2016 by The management., Hotel Management
Dear guest,thanks for sharing your feedback,let us tell you that we are working hard with the new staff,providing them a lot of information how to do,how to act,but we still to work more. Would be nice to see you again therefore you see our iprovements. Thanks again for your opinion. Att.L.Tajes. Resident Manager.
3 out of 5
by A verified traveler from New Jersey

3rd Stay but will Never Return

Posted Jun 5, 2016
Pros: The secret pool is wonderful as is the beach. The beds were comfortable and rooms very nice.
Cons: Showing signs of needing repairs all thru the resort. Staff needs to be more friendly and helpful. Larger portions of food at dinner
Location: There isn't much to do nearby, resort has little to no entertainment. Don't go to the village next door, they hastle you
This was our 3rd trip to RST and will never come back.. The service at the restaurants is horrible. You have to wait quite a long time to just get a cup of coffee or water. They forget you are their. The servers act like they are doing you a favor by being there. They never smile and are not friendly, in fact, sometimes rude. We were at Adults only and even though we booked the ala carte restaruants upon check in, we were not able to get the restaurants we wanted. How is this possible? Especially when I heard the "butler" get reservations for another couple the day after for the ones we wanted. Butler service, non existent. You see them the 1st day, tip them so you have better service and never see them again. Our mini bar was supposed to be restocked daily. After 3 days and no replenishment I made 4 calls to the Butler station and still only had 1 bottle of water and 2 bottles of soda. No snacks. 5 calls later they get rude and bring 3 large bottles of water and a 6 pack of beer and 6 pack of soda. We requested a swim up room and were told the only availble ones were the Cabana Suites at $50 or per day. WE paid it only to find out there were plenty of other empty swim up rooms at $20 per day. What a rip off. Towels, good luck getting a beach towel. On several occassions we came back to our room and noticed someone had been in there, even after the room had been cleaned.
Comment from Hotel Management
Jun 10, 2016 by The Management, Hotel Management
Dear Mrs. Jackie, Firstly, I would like to apologize for the delay in our reply. Please, accept our apologies for the inconveniences that our guest experienced during their recent stay at Royal Suites Turquesa and thank you for providing us their feedback. We take note each of your comments, which are a very useful tool to keep improving our services. Best Regards
4 out of 5
by A verified traveler

Royal suites

Posted Apr 24, 2016
The Royal suites were set up nicely with close location to pools and to the beach. The room was comfortable and the mini bar was kept full of drinks through out the stay. The service was very good at times and sometimes not so good. Overall though very attentive and accommodating.
Comment from Hotel Management
Apr 24, 2016 by The management, Hotel Management
Thank you very much for your opinion about us,we are working very hard to keep and improve our standart and is a pleasure to read that we reach the expectation with you. We hope to see you soon.
1 out of 5
by A verified traveler from United States

Never Stay at Royal Suites Turquesa

Posted Apr 18, 2016 on Orbitz
Pros: Nothing
Cons: Everything from customer service to cleanliness to decent towels (available all day) get rid of stained pool chair cushions. More non-smoking areas
Location: Nothing close; complex massive; not relaxing. Location immediately adjacent to vendors shops & you can't walk the beach without being harassed
This hotel was billed as 5 star and it isn't even close to a 3 star. The rooms never got cool, towels were scarcely available, the linens were shotty, breakfast isn't available in any restaurant after 10 a.m., butler service is a joke, language is a barrier they use to their advantage. Everything was dingy dirty and smokers everywhere. Options for the adult only section were very limited and not as promoted on the website - two restaurants they said but what they don't tell you is it is one in the same but they count inside and outside dining as two restaurants; TV didn't work right the whole time and gave up trying to call for help with it. Room service menu is very limited. Beverages were horrible. Only one beer Presidente and it tasted like soap. Plastic bar glasses cracked and they still used them to serve. No turn down service and room isn't cleaned before 3 pm Kids from other adjoining resorts come to the adult only private beach and no one makes them leave. Husband and I both got sick from the food and that has never happened and we have traveled the world. Ocean view is a overstated. Minimal view of the ocean from even the rooms closest to the ocean. Lots of seaweed on the beach. No one went out of their way to be friendly or keep the resort looking nice. Allow peddlers on the beach. Secret pool was okay but that is for other complexes on the resort as well
Comment from Hotel Management
Apr 25, 2016 by Tha management, Hotel Management
Dear Ms Mr Ruth Orbitz, thanks for taking your time to give your opinion about our Hotel, on all this points you mention we are working on it and we try to improve it. Would be nice if you would give us another chance to change your mind about our product,we take your opinion very seriously and we will discuss all of this points in our weekly meeting.Thanks again and it was a pleasure to have you as a guest in Royal.
5 out of 5
by A verified traveler

Beautiful hotel. Swim up rooms are wonderful.

Posted Apr 14, 2016
Great stay. Absolutely worth every penny to have a swim up room. Grounds are beautiful. Restaurants are plentiful and generally good food but could use a bit more choice and variety on the buffets for salad in the a la cattle restaurants.
Comment from Hotel Management
Apr 22, 2016 by The Hotel Management, Hotel Management
Dear Guest, Firstly, I would like to thank you for having chosen our resort to spend your holidays in The Caribbean. Thank you as well for the time taken sharing your experience with future guests. It is a pleasure to hear that you enjoyed your stay and we could exceed your expectations. It would be a pleasure to have the opportunity of welcoming you back soon. With kind regards, The Hotel Management