Pyeongchang Castle Hotels

"A brand new hotel with great potentials but for now service needs to be improved. They seem to be having problems of communications. (i) I asked missing chairs in the room for my husband’s work right after check in (yes, table was there), it didn’t arrive until we came back from dinner. He ended up seating uncomfortably on the bed with labtop and note pads to finish the work. (ii) pool booking for our big family was about multiple phone calls. (iii) breakfast was charged twice. I fixed it with breakfast desk (they were very nice) but regardless when checking out, it was still charged twice. Another downside is that the overly crowded pool has 4 time slots to use per day with mandatory break of every 50 minutes- a reason why I don’t stay at Grand Hyatt Seou anymore. Locals seem to be okay with this concept but if you are not local, be informed. Now the upside is that the breakfast was excellent and the chefs at each station were very nice and friendly. Though when it comes to service again, we had to ask a few times for the server to clean up the used dishes. And there is no water service so you need to get your own and kids’ water. "

"늘 숙박하는 호텔 ㆍ시설은 노후되었으나 잘 관리되어있고 직원도 친절하고 불편함없이 이용 ㆍ오대산국립공원과접근성최고이고 객실방향상관없이 우수한 자연환경이므로추천합니다"

"Great location, friendly staffs. Room was clean. "

"it was a wonderful place with much to do, would recommend and come again. "

"It's clean and the breakfast is great. It seems like it would be good to extend the face-to-face check-in."

"Great staff, beautiful ocean view, and clean amenities. "

"Staff was very helpful and friendly!"

"Very nice!"

"Beautiful views great stay Lots of snow ❄️"