Quintana Vacations from $1,072

Misleading advertisement and management didn’t respond when we complained. I booked a cabin via hotels.com at Finca el Mazo for my family including our two young children. It was advertised as being family friendly with lots of activities including swimming pool, football, games room and basketball. When we arrived, it was apparent there was an organised camp of maybe 100 teenagers including a stage, amplifiers, loud music and cheering etc. While this caused us no distress during the daytime, the groups were using many of the facilities which meant we couldn’t. Particularly the football, basketball and table tennis tables were in use for organise competitions. When it came to bedtime, the noise didn’t stop and in fact got worse. We were kept awake until 2:30am. The noise then started again at 7am. When we raised this as a complaint in the morning, while the staff we spoke to were pleasant and helpful, the management were not on site and contrary to the advert, only Spanish was spoken so as English speakers we found it difficult. I emailed the office email address to complain and nearly a week later I’m yet to have any meaningful response. Hotels.com have given me a small goodwill gesture payment

The hotel was beautiful overlooking the ocean. When we registered the receptionist was a bit short with us . We checked in earlier than expected instead of the usual 3:00 pm. The room they provided us on the 3 rd floor overlooking ocean had a odd odor. We addressed this issue with reception and maintenance provided a service. The odor was fowl and we addressed this matter with reception and the provided us with an upgraded room . We had a wonderful time and the staff were very nice and helpful.

Great central location, comfortable room but no tea or coffee making facilities in the room.

The front desk and lady at breakfast were extremely helpful