Rainham Vacations from $1,484

Extremely helpful, polite and friendly staff. Clean rooms in great location. Lovely choice for breakfast.

The Shepherd’s residence has several units. I wasn’t sure which one we had booked, until we got there. I had to call and someone came to provide us the keys. It was right across the street from Mayfayre House. The unit is in a great safe location, with several cute outdoor restaurants and if you walk a couple streets, you’re in the area of Mayfayre Area, Buckingham Palace and SoHo. Loved loved the location. Unit #, had 2 bedrooms and 2.5 bathrooms. The unit was modern, clean, full kitchen, very nice toiletries, slow wi-fi, air-conditioning, washer & dryer. I would rent this unit again.

The apartment was great - getting in the property was tricky at first as code didn't work and property manager didn't respond but beyond that was good. the hallway and elevator was very dirty on arrival. the apartment was good though. nice size/quality

The bad: Not a real front desk. An office down a hall with a door that was once locked. Staff unavailable at check in time and ignoring all the people waiting in the front hall. Record breaking awful heat wave in the hit London during our stay. No attempt to provide window box fan to draw in night air or to get portable air conditioning units. Floor fans in the rooms helped but not enough. Bedrooms have one electric outlet only. Living room and very modern kitchen have many outlets. Why not put some in the bedrooms? Typical quirky old building that was renovated with no thought of customers. Washer was ridiculously complicated. So many buttons and no instructions. Impossible to use. Stupidest bathroom renovation. The tub is so high off the floor I had to crawl over the edge to get in to take a shower. Instead of a shower curtain there’s a half wall of glass that swings in and out and doesn’t keep the water from spraying out and if not positioned exactly right lets all the water run out onto the floor. And make sure the handheld is turned to the inside corner otherwise it will spray out and soak the room(it did-what a mess). The Shower water temperature changes constantly while you’re using it from scalding hot to frigid. No temp regulator obviously. The bathroom looks pretty. Too bad it’s so hard to use. The good: Very comfortable beds and linens. Wonderful kitchen. Location is perfect and safe. For all my complaints I’d stay there again- in winter. How’s the furnace ?