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Excelsior Palace Portofino Coast

5.0 star property
Beachfront hotel with relaxing spa services

Choose dates to view prices

your current months are July, 2024 and August, 2024.
July 2024
August 2024

Photo gallery for Excelsior Palace Portofino Coast

Outdoor pool, pool umbrellas, sun loungers
Private beach, sun loungers, beach umbrellas, beach towels
Private beach, sun loungers, beach umbrellas, beach towels
Down comforters, minibar, in-room safe, individually furnished
Rooftop terrace

Reviews

9.4

Exceptional

Popular amenities

  • Bar
    BarBar
  • Pool
    PoolPool
  • On private beach
    On private beachOn private beach
  • Breakfast included
    Breakfast includedBreakfast included
  • Pet friendly
    Pet friendlyPet friendly
  • Room service
    Room serviceRoom service

Most relevant reviews

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10/10 Excellent

fatima
Jul 24, 2024
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Front of property
Grand Hotel Bristol Spa Resort - by R Collection Hotels
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Breakfast included
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Pet friendly
8.8 out of 10, Excellent, (819)
The price is $695
includes taxes & fees
$624 per night
Aug 9 - Aug 10
Grand Hotel Bristol Spa Resort - by R Collection Hotels

About the neighborhood

Map
Via San Michele Di Pagana 8, Rapallo, GE, 16035

What's nearby

  • Marina di Rapallo - 3 min walk
  • San Michele di Pagana Beach - 7 min walk
  • Rapallo Castle - 15 min walk
  • Santa Margherita Ligure Castle - 2 min drive
  • Portofino Marina - 7 min drive

Getting around

  • Rapallo Station - 15 min walk
  • Cristoforo Colombo Airport (GOA) - 33 min drive

Restaurants

  • ‪Caravaggio Cafè - ‬11 min walk
  • ‪Caffè Il Cristallo - ‬11 min walk
  • ‪Ristorante Pizzeria Sapore di Mare - ‬14 min walk
  • ‪Bella Napoli - ‬9 min walk
  • ‪Yacht Club Rapallo SRL - ‬4 min walk

About this property

Excelsior Palace Portofino Coast

Luxury boutique hotel on the waterfront, rejuvenated in 2023
Consider a stay at Excelsior Palace Portofino Coast and take advantage of a free breakfast buffet, 18 holes of golf, and a poolside bar. This hotel is a great place to bask in the sun with a private beach, beachfront dining, and beach massages. Treat yourself to spa services, such as a facial, a hot stone massage, or a detox wrap. At the two on-site restaurants, enjoy breakfast, lunch, dinner, kids' meals, and Mediterranean cuisine. Yoga classes and Pilates classes are offered at the gym; Excelsior Palace Portofino Coast also has a rooftop terrace, a hair salon, and dry cleaning/laundry services. In addition to 2 bars and a business center, guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • A seasonal outdoor pool with sun loungers, pool umbrellas, and a lifeguard on site
  • Limo/town car service, valet parking (surcharge), and a free beach club on site
  • An electric car charging station, access to a nearby indoor pool, and babysitting (surcharge)
  • Golf cart on site, an elevator, and massage treatment rooms
  • Guest reviews say great things about the helpful staff and location
Room features
All 119 individually furnished rooms have perks such as air conditioning and bathrobes, as well as amenities like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with bidets and shower/tub combinations
  • LCD TVs with satellite channels
  • Wardrobes/closets, childcare services, and heating

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, French, Italian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Onsite parking available only on request
  • Covered valet parking on site (EUR 20 per night; includes in/out privileges)
  • Onsite parking options include a garage

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • EdenRoc Lounge&Restaurant
  • Ristorante Lord Byron
  • Sporting Bar
  • Yachting Bar

Things to do

  • 18 holes of golf
  • Billiards/pool table
  • Free beach club
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf clubs/equipment
  • Gym
  • Indoor pool (guest access)
  • Outdoor pool
  • Outdoor pool (guest access)
  • Pilates classes
  • Pro golf lessons
  • Scooter/moped rentals
  • Yoga classes

Family friendly

  • Access to nearby indoor pool
  • In-room babysitting (surcharge)
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Hair salon
  • Luggage storage
  • Newspapers in lobby

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center
  • Conference center (6,458 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • On the boardwalk/promenade
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Spa

  • 5 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Elevator
  • Tile flooring in public areas
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 2 buildings
  • 7 floors
  • Built in 1901
  • Lifeguards
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Heating
  • Individual furnishings
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from January 1 to April 24:
  • One of the dining venues
  • Beach
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 10 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 18 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 120 per night
Cribs (infant beds) are available for EUR 120 per night

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. This tax is adjusted seasonally and might not apply year round. Other exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 29 February, EUR 0.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.
  • A tax is imposed by the city: From 1 March - 31 October, EUR 4.00 per person, per night, up to 10 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Covered valet parking fee: EUR 20 per night (in/out privileges)
  • Pet fee: EUR 10 per pet, per day
  • Service animals are exempt from fees
  • Crib (infant bed) fee: EUR 120 per night
  • Rollaway bed fee: EUR 120 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds, rollaway/extra beds, onsite parking, and high chair
This property accepts credit cards and cash
Long-term renters welcome
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note: pets are permitted in the beach club for an additional fee (max 4 pets allowed).

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The seasonal pool will be open from June to September
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
In accordance with national/local laws, air conditioning may be restricted to certain hours from 01 October to 30 April
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Excelsior Palace
Excelsior Palace Hotel
Excelsior Palace Hotel Rapallo
Excelsior Palace Rapallo
Hotel Excelsior Palace
Excelsior Palace Hotel
Excelsior Portofino Coast
Excelsior Palace Portofino Coast Hotel
Excelsior Palace Portofino Coast Rapallo
Excelsior Palace Portofino Coast Hotel Rapallo

Frequently asked questions

Does Excelsior Palace Portofino Coast have a pool?

Yes, this property has an outdoor pool. The pool is closed seasonally each year from January 1 to April 24.

How much does it cost to stay at Excelsior Palace Portofino Coast?

As of Jul 27, 2024, prices found for a 1-night stay for 2 adults at Excelsior Palace Portofino Coast on Jul 30, 2024 start from $582.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Excelsior Palace Portofino Coast pet-friendly?

Yes, Excelsior Palace Portofino Coast allows cats and dogs (limit 1 total) with a maximum weight of up to 18 lbs per pet. There's a fee of EUR 10 per pet, per day. Service animals are exempt from fees.

How much is parking at Excelsior Palace Portofino Coast?

Valet parking is available for EUR 20 per night.

What time is check-in at Excelsior Palace Portofino Coast?

Check-in start time: 2:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Excelsior Palace Portofino Coast?

Check-out is at noon.

Where is Excelsior Palace Portofino Coast located?

Located in Rapallo, this beachfront hotel is next to a golf course and within a 10-minute walk of Marina di Rapallo and San Michele di Pagana Beach. Spiaggia pubblica Travello and Spiaggetta di Prelo are also within 15 minutes. Rapallo Station is 15 minutes by foot and Santa Margherita Ligure Portofino Station is 19 minutes.

Excelsior Palace Portofino Coast Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 742 out of 1002 reviews" "
Rating 8 - Good. 195 out of 1002 reviews" "
Rating 6 - Okay. 35 out of 1002 reviews" "
Rating 4 - Poor. 19 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

fatima

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2024

10/10 Excellent

patricia

Traveled with family
Liked: Cleanliness, staff & service, amenities
Bellísimo
Stayed 2 nights in Jul 2024

10/10 Excellent

Xavier

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a truly wonderful time! The location is fantastic, the premises are superb (great restaurants and bar, private sea access, impeccable maintenance) and the staff are amazing. If I wanted to be nit picking, I would only observe that bathrooms might benefit from an upgrade to today’s standards.
Stayed 4 nights in Jul 2024

10/10 Excellent

Elvir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, we were upgraded to a nice corner seaview room with views of the sea and city view of Rapallo. Giacomo, at reception was very helpful and made us a dinner reservation. The beach lounge and pool area is amazing. Definitely coming back soon!
Stayed 1 night in Jul 2024

2/10 Terrible

john

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only reason I’m writing this review is because of Angelo the head concierge. He was excellent and the only genuine asset of this property. This was our third visit to the hotel, admittedly it’s been ten years since our last visit. The general manager is either under immense financial strain or has no dignity. The hotel would struggle to gain a three star status how they have a five star status is beyond belief. Please refrain from staying at this hotel unless you like being ripped off from the highest level. The bathrooms in our “ deluxe room “ were from the ninety eighties at best. The food was very expensive for the quality of produce and the surroundings. Never felt more cheated by a hotel in twenty years of frequently travelling.
Stayed 4 nights in Jul 2024

6/10 Okay

iryna

Liked: Staff & service
The hotel is outdated but room was beautiful.
Stayed 2 nights in Jul 2024

8/10 Good

Alana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

8/10 Good

Shawn, Somerset

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful, no question. The hotel was unique and overall the staff was helpful. Gym was excellent. Breakfast … perfect. My rating however is that it didn’t meet 5 stars or the price level for any reason other than its beach and the points already mentioned. Pools were beautiful… but freezing to the point that it was painful after 15minutes. Spas smelled of seawater Gym doesn’t open until 8 when most of us would like to head to breakfast and start our day. moat importantly, the service was there when you needed it but often only gave you some of the information you needed, for example only at the end knowing about some of the other amenities available onsite or the remote code needed to turn the tv on in the room. These may be petty but there were many examples and all of which meant we enjoyed our stay on this beautiful place but it wasn’t a 5 star experience.
Stayed 5 nights in Jun 2024

10/10 Excellent

Olabode

Liked: Cleanliness
The staff are excellent .
Stayed 1 night in Jun 2024

10/10 Excellent

Khalil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was exquisite. The staff was the utmost of courtesy and grace. You thoroughly enjoyed my stay at this beautiful hotel
Stayed 2 nights in May 2024

4/10 Poor

Anna

Stayed 4 nights in May 2024

10/10 Excellent

Kandala

Stayed 3 nights in Jun 2024

10/10 Excellent

Peter

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel beautiful views great service great restaurants best hotel I’ve been too in Italy
Stayed 1 night in Jun 2024

10/10 Excellent

Xiaomin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room with terrance / flowers is amazing Staff at front desk are friendly and helpful. Breakfast options could have been more.
Stayed 1 night in Jun 2024

10/10 Excellent

Ron

Liked: Cleanliness, staff & service, property conditions & facilities
The resort was lovely and close to the ferry, town, restaurants and nightlife. The beach area was wonderful.
Stayed 5 nights in Jun 2024

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I feel terrible for writing this review, only because the staff was so kind. This hotel is in terrible disrepair, and smells like it has not been updated when it comes to carpeting, curtains, and basic services. For the cost of the rooms, the view just isn’t reward enough. And that’s saying something, because the view is stunning. Not 5 stars at all.
Stayed 5 nights in Jun 2024

10/10 Excellent

David

Stayed 3 nights in Jun 2024

10/10 Excellent

Anissa, Burbank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic very warm pool in the winter

10/10 Excellent

Theresa

Liked: Property conditions & facilities
Stayed 3 nights in May 2024

10/10 Excellent

Robert

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service
Stayed 1 night in May 2024

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, stunning views, attentive staff
Stayed 2 nights in May 2024

4/10 Poor

Megan

Traveled with partner
Disliked: Staff & service, property conditions & facilities
Property is extremely old. One pool was closed. Many areas under construction. Breakfast was mediocre. We stayed in 3 different hotels during our Italy trip, and this one was the most expensive yet the worst stay we had. Will not be returning and would not recommend
Stayed 2 nights in May 2024

8/10 Good

haya

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

amie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing staff and hotel. We will be back!!
Stayed 3 nights in Apr 2024

10/10 Excellent

Wynette

Traveled with family
Liked: Amenities
Everything is above and beyond the staff the Hotel even their adopted cat Tequila love her & will miss her! I Definitely stay here again!
Stayed 10 nights in Apr 2024

General hotel information

Reasons to Book
Beautiful Rooms & Spacious Rooms
Check-In Time
3:00 PM
Check-Out Time
12:00 PM
Nearest Airport
Genoa (GOA-Cristoforo Colombo)