Red Rocks Tours

Excellent service

Hotel Desertica blends a prime location, a stellar team, and refined rooms. Communication via WhatsApp was prompt and invaluable. They recommended great tour agencies ahead of time and even saved me from a travel disaster. When I left my passport in my room safe, staff orchestrated a courier to drive it over an hour away to the Calama airport, getting it to me 30 mins after I arrived! It cost 90,000 CLP in cash—a bargain to save my trip. Truly heroic service. Situated right on Caracoles, the heart of the old town, it’s an easy stroll to restaurants and tour operators. It feels very secure and peaceful; a solid adobe wall blocks street noise, and a front gate closes at 10 PM (guests get keys). As I was in Room 1 near the front, I occasionally heard voices/suitcases, but earplugs easily fix that. The made-to-order breakfast is excellent, far better than a standard buffet. Rooms are unique, yurt-like spaces kept immaculate by twice-daily housekeeping, with plentiful filtered water provided. Constructive feedback for winter (June) travelers: Rooms have no A/C (just a fan); while fine for June, my winter timing didn't reveal if this becomes an issue in summer. The evening heat can be quirky: it was 16.8°C after a late tour and struggled to reach my set 21°C. Improving shower drainage/tiling and adding a hot tub for chilly winter nights would take this hotel from great to outstanding. Highly recommended!

Particularly loved the food of the restaurant.