Reillo Vacations from $1,755

very clean and spacious

Probably the worst bed I have ever slept in — it was actually more comfortable to sleep on the floor. My whole family was surprised at how hard the beds were. Unfortunately, we also all suffered from food poisoning on the first day after eating at the restaurant and were very sick by the time we returned home. On a positive note, some of the staff were brilliant. They even sent me a piece of an amazing cheesecake for my birthday and were generally very helpful, although a couple of staff members had a poor attitude. Other than that, the hotel itself is beautiful. However, my last stay was nicer for some reason — the rooms were prettier, and the beds were better. When I asked, I was told that the beds had been changed since my last visit. The location is spectacular, and the lobby and small garden terrace are lovely. The tea and desserts are fantastic, but the main food could be better, especially for a Michelin guide restaurant.

Really great location near parks, transit and the royal palace. We used it as our hub for trips to other cities. Staff were really nice even though my Spanish is hardly worth attempting. They were also flexible about storage between our two stays. You could certainly use their breakfast buffet every morning, but we found a really nice cafe down the block that was great too.

Room way too small for four. Hotel is a bit tired. Staff are not overly friendly breakfast was ok but not much traffic and not much change in choices.

Great stay for the price.Staff very friendly,verry good breakfast