SureStay Plus Hotel by Best Western Reno Airport

Photo gallery for SureStay Plus Hotel by Best Western Reno Airport

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Seasonal outdoor pool
Seasonal outdoor pool
Seasonal outdoor pool
Premium bedding, blackout drapes, iron/ironing board

Overview of SureStay Plus Hotel by Best Western Reno Airport

SureStay Plus Hotel by Best Western Reno Airport

2.5 star property

4.0/5 Very Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Free airport shuttle
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Map
1981 Terminal Way, Reno, NV, 89502

Explore the area

  • AirportReno, NV (RNO-Reno-Tahoe Intl.)1 min drive
  • Popular LocationGrand Sierra Resort Casino3 min drive
  • Popular LocationNevada Shakespeare Company4 min drive
  • Popular LocationAtlantis Casino7 min drive

Choose dates to view prices

About this area

Reno

In the city center and in the mountains, SureStay Plus Hotel by Best Western Reno Airport is in an area with good airport proximity. National Automobile Museum and Nevada Museum of Art are cultural highlights and Great Basin Adventure is a popular area attraction. Looking to enjoy an event or a game while in town? See what's going on at National Bowling Stadium. Practice your golf swing on a nearby course, or enjoy other activities in the great outdoors, such as hiking/biking trails and mountain climbing in the area.

What's nearby

  • Grand Sierra Resort Casino - 3 min drive
  • Reno-Sparks Convention Center - 4 min drive
  • Nevada Shakespeare Company - 4 min drive
  • Atlantis Casino - 7 min drive
  • National Automobile Museum - 8 min drive

Getting around

  • Reno Station - 10 min drive
  • Reno Tahoe Intl. Airport (RNO) - 1 min drive

Restaurants

  • Crawfish Asian Cuisine - 8 min walk
  • Sushi Pier - 10 min walk
  • A&W - 14 min walk
  • Bricks Restaurant - 3 min drive
  • Jimboy's Tacos - 3 min drive

About this property

SureStay Plus Hotel by Best Western Reno Airport

Hotel with free parking, near Grand Sierra Resort Casino
A restaurant, a fitness center, and a poolside bar are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free airport shuttle are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. All 265 rooms provide conveniences like refrigerators and microwaves, plus free WiFi and flat-screen TVs with cable channels. Premium bedding, coffee makers, and free local calls are among the other amenities available to guests. Housekeeping is available on request.
SureStay Plus Hotel by Best Western Reno Airport offers 265 accommodations with coffee/tea makers and hair dryers. Beds feature premium bedding. 39-inch flat-screen televisions come with cable channels and pay movies. Refrigerators and microwaves are provided. Bathrooms include shower/tub combinations and complimentary toiletries.

This Reno hotel provides complimentary wireless Internet access. Business-friendly amenities include desk chairs and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center and a seasonal outdoor pool.

Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Hand sanitizer provided
Individually-wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Extended parking on site (USD 9.00 per day)
  • Wheelchair-accessible parking available
  • Height restrictions apply for onsite parking
  • Onsite parking includes off-street options
  • Free 24-hour roundtrip airport shuttle
  • Airport shuttle on request

Food and drink

  • 1 restaurant
  • 1 poolside bar and 1 bar

Things to do

  • Fitness center
  • Seasonal outdoor pool

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Microwave
  • Refrigerator
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Elevator
  • Free newspapers in lobby

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • 24-hour business center
  • Computer station
  • Conference center (4400 square feet of space)
  • Meeting rooms - 9

Outdoors

  • Garden
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Assistive listening devices available
  • Handrails in hallways
  • Handrails in stairways
  • Pool hoist on site
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair accessible (may have limitations)

More

  • Romance packages available
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cribs/infant beds
  • Heating (climate-controlled)
  • Premium bedding

Bathroom

  • Eco-friendly toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination

Entertainment

  • 39-inch flat-screen TV
  • Cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Connecting rooms available
  • Desk chair
  • Electrical adapters/chargers
  • Free local calls
  • Iron/ironing board
  • Phone

Similar properties

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 11:30 PM
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities will be closed during the winter:
  • Swimming pool

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 20.00 per pet, per night, plus a deposit of USD 50.00 per stay
Welcoming dogs only
2 per room (up to 50 lbs)
Pets cannot be left unattended
Service animals are welcome, and are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs (infant beds)

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per stay
  • Breakage deposit: USD 50.00 per stay

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Extended parking fee: USD 9.00 per day
  • Pet deposit: USD 50.00 per stay
  • Pet fee: USD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from May to September
Pool access available from 9:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section); guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
Parking height restrictions apply
Children under 16 years old are not allowed in the swimming pool or fitness facility without adult supervision

Property is also known as

SureStay Plus Reno Airport
SureStay Plus Hotel Best Western Reno Airport
SureStay Plus Best Western Reno Airport
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel
SureStay Plus Reno Airport Plaza
SureStay Plus
Airport Plaza Hotel Reno
Airport Plaza Reno
SureStay Plus Hotel Reno Airport
Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport
Best Western Plus Airport Plaza Hotel
SureStay Plus Hotel Reno Airport by Best Western
Best Western Airport Plaza Hotel
Surestay Plus By Reno Reno
SureStay Plus Reno Airport Plaza Hotel
SureStay Plus Hotel by Best Western Reno Airport Reno
SureStay Plus Hotel by Best Western Reno Airport Hotel
SureStay Plus Hotel by Best Western Reno Airport Hotel Reno

Frequently asked questions

Overall score and ratings

4.0

Very Good

Rating 5 - Excellent. 464 out of 1160 reviews
5 - Excellent 40%
Rating 4 - Good. 400 out of 1160 reviews
4 - Good 34%
Rating 3 - Okay. 147 out of 1160 reviews
3 - Okay 13%
Rating 2 - Poor. 82 out of 1160 reviews
2 - Poor 7%
Rating 1 - Terrible. 67 out of 1160 reviews
1 - Terrible 6%

4.2/5

Cleanliness

4.1/5

Staff & service

3.8/5

Amenities

4.0/5

Property conditions & facilities

3.8/5

Eco-friendliness

4/5 Good

Traveled with group, Business traveler
Liked: Staff & service, amenities, property conditions & facilities
The carpet looked like it was not vacuumed for a long time, the shower and bath tub had soap curds that were not washed off and bathroom floor was dirty & dusty.
Stayed 3 nights in May 2022

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were all very pleasant and efficient. The servers at the restaurant and bar were especially good. The room was clean, but nothing special. The heater unit was noisy when on.
Stayed 1 night in May 2022

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and friendly
Stayed 3 nights in May 2022

2/5 Poor

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The grounds were nice. The hotel in general felt very tired & overdue for needed repairs.
Stayed 1 night in May 2022

5/5 Excellent

Liked: Staff & service
The customer service was good and the room was clean. The decor of room is outdated but whatever.
Stayed 1 night in May 2022