Río Plátano Biosphere Reserve Tours

The property facilities are aged, although well kept. The room we got urgently needs an upgrade. Living room furniture cuffed and very worn. Bedroom ok. Nothing to brag about. Got to the room and WIFI is not working at all. The name and code we got at the reception desk was incorrect. Maintenance needed to come in and restart the modem and provide us with the new name and code. The TV ( Sony Bravia 2011) was not connected to the cable / WiFi box. Needed to get maintenance to come and install a coaxial cable and splitter. Even so, the quality of the image was grainy and some channels simply couldn’t be seen at all. The kitchenette had no silverware, no coffee for the coffee machine and overall in sad conditions. The all inclusive is not entirely true. Buffet menu was acceptable.

Fabulous resort. Staff is amazing. Very relaxed atmosphere. Would definitely come again

This is a 2 star property with 5 star prices. There is no “white sand beach”. The sand is brownish and the locals harass you on the sand directly in front of the property selling their wares. The Spa is beautiful but there was no one available to give me a manipedi and my massage was atrocious. The room was beautifully appointed but the loud band on Saturday night spoiled the ambiance. Worst of all, I was told they would call me when my room was ready at check-in, but after sitting in the heat for 4 hours and almost having heat stroke I went back into the lobby and my room had already been ready but no one bothered to call me.