Viajes a Riverview Todo Incluido Vuelo + Hotel

One night stay and the best customer service I have had for as long as I can remember. The staff were knowledgeable and extremely helpful with everything. Being the middle of summer and 111 degrees, they came and got me in their cart for everywhere I needed to go on the property. The casitas are amazing and look to have been recently upgraded. Very comfortable bed and great amenities. Thank you Gold Canyon for the amazing stay!

The day of our stay we received a text stating that the rental we had booked was not available due to HVAC issues. They offered us a downgraded room which we accepted and were waiting for confirmation of the details for our amended stay. Mind you, this booking was for a 7 person family. We accepted a 2 bedroom with 2 queen, 1 king (2 full beds pushed together to make a “king”, left no room for cuddling, center of the bed dipped and separated, very uncomfortable), and a pull out couch. Half way through our 2 hr drive there we got another call from hotels.com who stated the rooms were not available and they were going to get us booked at another location. I asked about the other rooms that were offered by Home & House Vacations & they then confirmed we were set with a downgraded room & offered $100 hotels.com credit, that someone from HHV would contact us with entry codes 1 hr prior to check in. We called HHV 45 mins before check in, after driving 2 hour to PHX & was told the rooms weren’t available and that hotels.com was relocating us. Frustrated w/ HHV we called hotels.com and we’re finally able to get things corrected. A lot of avoidable stress could have been rectified with better communication between the two services. We were worried bout where our 7 person family would stay after traveling 2 hours, being told one thing then another multiple times. Overall, unneeded stress but a nice stay once we did arrive.