Ratings based on 570 Verified Reviews

4.2 out of 5
85% of guests recommend
4.4 Room cleanliness
4.2 Service & staff
4.0 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
4 out of 5
Recommended
for Everyone
by A verified traveler from perez

Great all inclusive hotel

Posted May 27, 2017
This is a great hotel to stay at it has everything you need do not need to go anywhere else it has a great staff and there is always something to do every day
Comment from Hotel Management
May 29, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear guest, Thank you do much for this fantastic review. We are grateful for the time you have invested to share your impression, enjoying the attention from our great staff and all the activities for entertainment and services that complete a great all-inclusive experience. It will be wonderful to welcome you once more to our paradise. Best regards, Rosa Rivero Hospitality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Great stay

Posted May 24, 2017
Pros: Loved the pool, dining on the beach
Cons: Cannot really improve the size of the hotel, but that would be my only downside. Will stay at a smaller resort next time.
The GP is a large resort, very well kept and has the hardest workers willing to please. Very friendly as well. Being a large resort, it virtually a necessity to ride the train or grab a cart to go from section to section, else you will be worn out. Pool was very nice as well. Restaurants were very good with a great variety. The ala carte were very good as well, and although reservations were recommended, we are early and did not need any.
Comment from Hotel Management
May 25, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Juli, Thank you for staying at our Resort and for writing this fantastic comment about your holidays in Riviera Maya. Our complex, as you well mention, is large because includes 5 different Hotels, giving the possibility to enjoy a wide variety of restaurants, bars and pools, where you can be transported by train or golf carts that run every few minutes in our lobbies, we understand if this was not an aspect that you loved so much and appreciate your feedback. It is wonderful to read that you did enjoy our array of pools, the quality of food at our a la carte restaurants and we thank you so much for your words towards our staff, this is the best way to know that they are doing a fantastic work and we will share your comment with all of them. We hope that you comeback in the near future, it will be a privilege to host you again. Best regards, Rosa Rivero Hospitality Manager
3 out of 5
by A verified traveler from Wisconsin

2nd Attempt falls short

Posted May 21, 2017
Pros: The amenities, la carte restaurant food, room, spa are magnificent.
Cons: staff friendliness, in resort shuttle system, buffet food, bed size and quality of mattress
Location: lots to do for a price off the resort.
My Wife and I had are wedding here 5 years ago and the wedding portion was amazing. We had an issue with the rudeness of the staff the first time and we thought the buffet food was not the best. We decided recently to return here for our 5 year anniversary, with the same excitement as the first time we went. When initially arriving the staff was friendly and welcoming. After day 1 things quickly changed. This being an exceptionally large resort makes getting around somewhat of a task. This wouldn't have been perceived as a hassle except when we asked for rides to different resort destinations we were told "no" and to "wait for another vehicle" on multiple occasions. We also were dropped off on the side of the roads and required to walk the rest of the distance to our destinations. The first time we thought we were being understanding. But after a few times it was evident the staff was just plane rude. Another instance with rudeness was before leaving the resort. I needed to make a call to a local shuttle company that was late to picking us up on the day of our flight. There was about 15 staff members standing around and only 1 gentleman was able to help. Of course the gentleman was occupied with another guest so I had to wait 45 min to make my call. You would think that given the circumstances. Another employee could assist me with using a open phone. I came back here with an open mind and was hoping they might have resolved the past issues. This 2nd chance was my last.
Comment from Hotel Management
May 25, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Jared, Thank you staying with us again and giving us the privilege to host you in your 5th Anniversary. It was a pleasure for us to welcome you after so long from your last stay in our resort, and we were happy to give you a free upgrade to our Junior Suite category, along with special amenities for this special celebration which we hope that you loved. We feel very sad to hear of your impression of our attentions during your stay, we would have love to hear about it while you were here, this feedback will certainly be shared with all the team, to take the necessary retraining measures and improve our services, we offer you a sincere apology for what you experienced. It will be wonderful if you could return and give Palladium another opportunity to regain your trust, celebrate more special occasions together and offer you a remarkable experience in every sense! With kind regards, Rosa Rivero Hospitality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

We were there for a wedding.

Posted May 13, 2017
Nice all-inclusive. Food was good, not great. Grounds were beautiful and well-kept. Staff was very friendly and available. We liked the large resort with places to walk and explore. Did not go to the shows so can not comment.
Comment from Hotel Management
May 15, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear guest, Thank you for staying with us, we trust the wedding you came to our Grand Palladium Kantenah was lovely! We are glad to know that you loved the beauty of our large grounds that allows long walks in the middle of the jungle, which our staff keeps always very well maintained; thank you for recognizing the friendliness of our staff, we will share with them your nice comments. It is good to read you found our food good, but we will ensure that for your next visit it gets greater. We will love to welcome you once more, please do not hesitate to come visit us to this paradise. Best regards, Rosa Rivero Hospitality Manager
5 out of 5
Recommended
for Everyone
by A verified traveler from Kansas City, Missouri

Beautiful Resort in the Riveria Maya

Posted May 11, 2017
Pros: The landscaping was immaculate and there was always staff working to keep it that way
Cons: Having a little more explanation about resort activities would have been beneficial.
Location: Parks like Xel Ha and Xcaret are nearby and are a great way to spend the day.
The resort had plenty to do and see so that you could stay on sight the whole time if you wanted. There are several different restaurant options and all of the ones we went to had excellent food.
Comment from Hotel Management
May 11, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear AF, Thank you so much for your fantastic review and feedback about your holidays experience in our Grand Palladium Kantenah Resort & Spa. We are so glad to know that our privileged location in the middle of the Mayan Jungle and in close proximity of the most beautiful attractions of the area was very appreciated and that you recognize the effort our all our staff to keep our facilities in great conditions for your enjoyment. Your suggestion regarding the information provided for activities around the property for your entertainment will be transmit it to the front desk department for improvement; we also would like to mention that for your comfort, we have our Palladium App that you can download and access to see all activities, facilities and more to help you and have a full Palladium experience. Thank you again for staying with us and we look forward to having you back very soon! Bets regards, Rosa Rivero Hospitality Manager
4 out of 5
Recommended
for Everyone
by A verified traveler

Nice common areas, rooms were just ok.

Posted May 7, 2017
The pool, restaurants and staff were really nice but the rooms were noisy and the a/c did not work as well as I wanted.
Comment from Hotel Management
May 8, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Guest, Thank you for staying in our resort for your holidays. We are glad to know that you were pleased with our facilities, the selection of food and the attentions from our helpful staff, however we feel sad to now that the AC in the room and the room itself did not met your expectations, usually we work with a set temperature for all rooms, but if you prefer we can always adjust it for your comfort, as our main purpose is your total satisfaction, nevertheless, we take note of your comment and will transmit it to our management. Again, thank you for your visit, we look forward to welcome you once more and exceed all your expectations. Best regards,
5 out of 5
Recommended
for Everyone
by A verified traveler

Wonderful

Posted Apr 29, 2017
Pros: Pools, swim up bars, service, restaurants
Cons: App and room service food quality
Location: Playa del Carmen is very close
Went with a friend and had a wonderful time. There was never a dull moment, and the service was great. Highly recommend the steakhouse and the Thai restaurants, although make reservations the day before (walked in to the steakhouse and waited 45 min at 9 pm, so not too bad). Room service food was not very good, do not recommend. Highly recommend the Zentropia spa; it is GORGEOUS and very quiet - worth the $10/day just to relax by the pool. Besides the room service food, the only other frustrating part was their app. It was helpful for activities and for general information, but I could never reach an agent via the chat option (this is how they tell you to make dinner reservations). Hopefully they resolve this issue. Finally, it is really helpful to know that you can book in ANY of the Grand Palladium resorts and have access to the other ones (their restaurants, bars, pools, etc). The Kantenah, the Colonial, and the White Sands resorts are all in the same property. They have small shuttles that run constantly to bring you around. But, the only one unaccessible with a reservation here is the Royal Suites. Will visit again for sure.
Comment from Hotel Management
May 1, 2017 by Lourdes Estrada Room Division´s Mgr. , Hotel Management
On behalf of the hotel management we would like to thank you for your comments and of course we will continue to strive to improve our services. We will certainly take in our consideration and we will do our best to improve them. We hope in hosting you in a near future. We remain at your entire disposal for any request you might have, so do not hesitate to contact us directly.
5 out of 5
Recommended
for Everyone
by A verified traveler

Posted Apr 28, 2017
Fantastic staff willing to help out in any situation with a genuine smile!
Comment from Hotel Management
May 2, 2017 by Lourdes Estrada Room Division´s Mgr. , Hotel Management
On behalf of the hotel management we would like to thank you for your comments and of course we will continue to strive to improve our services. We will certainly take in our consideration and we will do our best to improve them. We hope in hosting you in a near future. We remain at your entire disposal for any request you might have, so do not hesitate to contact us directly.
5 out of 5
Recommended
for Everyone
by A verified traveler from Seattle

Staff were amazing

Posted Apr 6, 2017
Can't say enough good things about our stay. First being personally greeted by the manager at at check in to our amazing room with ocean front view. The grounds were impeccable and so much wildlife to see. The buffets were so so but the dinner options more than made up for it. The bar staff were all so friendly and had drinks made before we even asked, and thank you for the surprise bottle of champagne on our last night!
Comment from Hotel Management
Apr 6, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Guest, Thank you for staying with us, and trusting us to make your stay nothing less than Grand. It has been a pleasure to welcome you and give you the vacations you deserve, attentions to detail is of great importance to distinguish our Hotel, and we have a fantastic team that works hard every day to accomplish this, therefore your kind words are warmly appreciated by us all. We have taken note of your observations regarding the food at the buffets, and will transmit your feedback to our management team, as we gladly accept any comment that help us grow and be a better Hotel. Again thank you for your time, we cannot wait to welcome you back for another fantastic and fulfilled vacation! Warmest regards,
3 out of 5
by A verified traveler from tulsa ok

Wish the food was good

Posted Apr 5, 2017
Love love the beach, staff, room, music!!! Drinks and food were hard for me to enjoy... maybe ask for some recipes from the folks in Cozumel. Missed Rastas coconut shrimp, everyone's paella, and ceviche :.(
Comment from Hotel Management
Apr 19, 2017 by Rosa Rivero/Hospitality Manager, Hotel Management
Dear Kathy, Thank you for staying at Grand Palladium Kantenah, and for sharing with us your feedback regarding your holidays. We are pleased to know that you loved many aspects of your stay, however we do regret that food and drinks were not up to your expectations as we always do our best to improve their quality and we recently have added premium drinks in our bars, nevertheless, we are grateful for the time that you took to send us this valuable information and will make sure to share it with our management. Again thank you for visiting us at the beautiful Riviera Maya, We truly hope you can give us the opportunity to host you again in the future so we can offer you the truly remarkable experience that you deserve. Bets regards,