- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Our first room wasn’t great so we upgraded to TRS and it was stunning! If you’re going to book I would recommend TRS right away!
Book online or call:1-800-238-0767
Located in Kantenah, Grand Palladium Kantenah Resort & Spa All Inclusive is on a private beach. Those looking for an activity can check out Riviera Maya Golf Club, while everyone can enjoy the natural beauty of Xpu-ha Beach and Akumal Beach. Traveling with kids? Consider Xel-Há Park and Bel Air Animal Park.Visit our Kantenah travel guide
The following fees and deposits are charged by the property at time of service, check-in, or check-out.
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
The resort was clean and well taken care of. The bar service was good, but also fair in making sure everybody got served ( I tipped around $200 USD to the staff at the hotel over the course of about 5 days, and it mostly didn't impact service, they took care of everyone equally). Espresso drinks are easily had from almost everywhere on the resort, which I also found impressive. Negatives would be the pools close at 6 pm for cleaning regardless of what the website says. They keep one adult pool open but that didn't help us as we had 5 children in our group, who often were just getting back from day trips around the time the pools were closing. The food quality wasn't good, but most frustrating was the extraordinary wait times at any of the restaurants on the resort. It was a solid 15 - 20 minutes to get seated at the buffet any time of day, even though it would be half empty. For the other restaurants, an hour or more to get seated, usually when half of the restaurant was empty. This was for the restaurants that don't allow reservations. Once you got seated it would then be another hour to actually get your food. Because we had so many small children with, it made for a painful evening ritual to try and get everyone fed, and then with subpar food. The staff did seem to care and overall it was a good experience, but the food waiting issues I haven't seen at any other all inclusive resort, and I've been to at least a dozen of them.