Dear John Kenneth,Thank you very much for staying at Riu and for sharing your feedback with us.As service is one of the key values of our company and we strive to make every effort to exceed all of our guests’ expectations, we are truly saddened to find that you weren't fully satisfied with your recent experience. We assure you that these are not the standards that are reflective of the hotel.Your concerns will be forwarded to corresponding departments with the purpose of improving and we really hope that you allow us a chance to welcome you again soon and share a more enjoyable experience.With our best wishes we remain,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Safet,Thank you very much for your review, as the opinion of our guests is very important to us.We are very pleased to hear that you enjoyed your stay with us and we sincerely hope to welcome you again soon in one of our facilities.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Mark,Thank you for taking the time to give us your valued feedback following your stay at our hotel. We look forward to sharing another great experience with you soon. Have a lovely day. Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Aisling,We are very pleased to hear that we lived up to your wishes in terms of the points you have made.We hope that you will come back to enjoy your stay with us very soon.We look forward to welcoming you!Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Xochitl,Thank you for your comment,We are sorry that you did not leave completely satisfied with our services.On the other hand, if you consider that there was any problem with your reservation, please allow us to tell you that, with the information you provide us and, through this channel, it is not possible for us to assist you.Therefore, we suggest that you contact the channel through which you formalized your reservation.Let us inform you that we have recorded your observations and will share them with the appropriate departments to continue perfecting our services day by day.We would like you to give us the opportunity to welcome you again in one of our facilities and, thus, be able to present to you the wonderful experience that we are used to offering 100% satisfactory.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Ramón,We wish to thank you on behalf of all our staff team for your fantastic review and for being a lovely guest.Our best reward is learning you enjoyed your holiday.We will receive you with open arms, Ramón.And we wish you, all the best.Loving Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Oksna,It is very gratifying to read you enjoyed your holiday.Please allow us to explain that the shop is not run by Riu. We will share your impression.It would be nice to be able to welcome you again soon.Wishing you a brilliant day!Kindest Greetings!Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Deisy,Your compliment is very much appreciated, our reward is your kind review with the confirmation of a job well done. Thank you very much!We will continue to work in order to improve our services, we would love to welcome you again soon.And we wish you a lovely day, Deisy!Kindest wishes,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Joy,we appreciate you taking the time to share your great review here! We are happy to know that overall you were pleased with our service. We look forward to hosting you again in the near future. We wish you all the best, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Michael,It is rewarding to read you appreciated the efforts of our beautiful staff.Thank you very much for choosing us!We are very pleased to learn you liked it and we would like you to visit us again soon.Loving Regards, Michael,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Esther,Thank you for sharing your feedback with us! We are sorry to hear about your disappointment during your visit. We are really concerned about the missing items. The incident you described surprises us, as our guests security and well-being is very important to us. We will of course share your impressions with the corresponding team for an adequate follow up as we are looking forward to having the opportunity to welcome you back in the future, so that we can provide a better experience.We remain with warm regards, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Dina Marie,Thank you very much for your positive feedback, We are happy to hear that you enjoyed our company.We hope you will continue to consider us in the future to welcome you back.We look forward to welcoming you with open arms!Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Mariana Nicoleta,Our efforts are rewarded when we read that our dear guests have enjoyed a well-deserved holiday.It is nice to know that we are doing a good job and that it is appreciated by our wonderful guests. And it's fantastic to read that you enjoyed your holiday.We look forward to welcoming you again soon, Mariana Nicoleta.Thank you very much!Warmest regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Louis,On behalf of the whole team, we thank you for your positive feedback, as it is very motivating for us to know that we are moving in the right direction.We hope that you will choose us again soon to spend a few days with us for another unforgettable experience.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear mercedes rosa,Thank you for taking the time to write a review of our hotel. It was our pleasure hosting you. We are looking forward to welcoming you again very soon!We wish you all the best,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Dimitar,Thank you for your review and for spending time with us.We're glad we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Christopher John,Thank you very much for staying at Riu and for sharing your feedback with us.We hope we will have the opportunity to host you again soon to regain your confidence.We wish you all the best,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Ryan,Thank you for choosing us for your holidays.It is great to hear you have enjoyed your stay. We appreciate you taking the time to submit your review. We hope to welcome you back soon. Kind regards, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Ana Teresa,We are pleased to know the evaluation you have given us.Furthermore, we are happy to know that we have been part of your pleasant experience in our facilities.We appreciate the kindness you have had in evaluating us so positively.It will be a pleasure to welcome you once again.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Joana,We are delighted that your stay with us was a success.We are glad that you enjoyed the service we provide to our guests.We hope that you will have an even better experience with us again soon.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Tareq,Thank you very much for your review.We are very happy that you had a great holiday with us!We look forward to welcoming you again soon, in one of our facilities.With our best wishes, we remain at your entire disposal.Yours faithfully,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Christopher L.,Thank you for taking the time to provide us your feedback on your stay at our property.We are truly sorry to read of your dissatisfaction and we never wish for our guests feel any discomfort.We have noted your review to ensure we can work on improving our service delivery and offerings at the hotel accordingly. Kindest Regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Luis Alberto,Thank you for taking the time to give us your valued feedback following your recent stay at our hotel.We are very happy to hear that you had a lovely time at our hotel!We look forward to sharing another amazing experience with you soon. Have a lovely day.Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Curtis G,Thank you very much for choosing us and for sharing your review about your last stay.We are very happy to hear that we were able to provide you with a comfortable experience.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear RoseAnn,Thank you for your great review and for spending time with us at the Hotel Riu Palace Riviera Maya.We're delighted we were able to live up to the expectations you had of us.It would be great to welcome you soon again! Until then, we wish you all the best.Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Gail Mary,Thank you very much for choosing us and for sharing your review about your last stay.We are very happy to hear that we were able to provide you with a comfortable experience.We look forward to hosting you again in the near future.Kind regards,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Shannon,We are delighted to read your kind remarks, it makes all our efforts worthwhile.We strive to make all of our guests feel welcome and relaxed during their time with us. It is fantastic to learn that our team could accommodate your needs and assist you in any way possible. And we very much look forward to seeing you again soon, Shannon!Kindest Greetings,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Apreciada Tamara,Todo nuestro equipo trabaja muy duro para que nuestros huéspedes se sientan felices.Para nosotros es muy grato conocer su experiencia en nuestro hotel.Ha sido un placer atenderle en nuestras instalaciones.Siempre le esperamosCordialmente, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Renata,Thank you so much for choosing Riu Hotels & Resorts and for sharing your experience! We are very happy to hear that we were able to meet your expectations and you enjoyed your stay. We look forward to welcoming you back in the near future!Best wishes, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Richard,Thank you for taking the time out to leave a great review!We are glad to hear our service exceeded your expectations and you had an excellent time at our hotel. We look forward to seeing you back again soon.With our best wishes we remain, Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Sofia,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu Palace Riviera MayaOnline Reputation Manager

Dear Taylor,Thank you very much for choosing us and for sharing your review about your last stay.Providing the highest level of hospitality is our number one priority therefore we sincerely apologize for falling short of meeting your expectations.Please rest assured that we will share all your impressions with our management team for a proper follow up as guest service is our absolute main priority.Thank you again for your feedback and we hope to have another opportunity to welcome you back for an enhanced experience.With our best hopes we remain,Hotel Riu Palace Riviera MayaOnline Reputation Manager