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Riu Palace Riviera Maya All Inclusive

Photo gallery for Riu Palace Riviera Maya All Inclusive

Featured Image
On the beach, white sand, sun loungers, beach towels
On the beach, white sand, sun loungers, beach towels
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers

Overview of Riu Palace Riviera Maya All Inclusive

Riu Palace Riviera Maya All Inclusive

4 out of 5

4.5/5 Wonderful

Guests rated this property 4.7/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitizer provided
  • Personal protective equipment
  • Social distancing
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationPaseo del Carmen18 min walk
  • Popular LocationPlayacar Golf Club1 min drive
  • Popular LocationPlaya del Carmen Maritime Terminal4 min drive

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About this area

Playa del Carmen

Riu Palace Riviera Maya All Inclusive is located in Playacar, a neighborhood in Playa del Carmen, and is next to a golf course and on the beach. Playa del Carmen Maritime Terminal and Grand Coral Golf Riviera Maya are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Playa del Carmen Main Beach and Mamitas Beach Club. Traveling with kids? Consider 3D Museum of Wonders and Yucatek Divers. Spend some time exploring the area's activities, including golf lessons and golfing.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Paseo del Carmen - 18 min walk
  • Playacar Golf Club - 1 min drive
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Yucatek Divers - 4 min drive
  • Central Square - 9 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • Don Rafael — 1 min walk
  • Il Portico — 1 min walk
  • Fruta Madre — 17 min walk
  • El tenedor — 19 min walk
  • Rolandi's Pizzeria — 19 min walk

About this property

Riu Palace Riviera Maya All Inclusive

Ocean-view property with a swim-up bar, near Playa del Carmen Main Beach
Catch some rays at the beach or spend the day relaxing at Riu Palace Riviera Maya All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 460 rooms provide conveniences like sitting areas and coffee makers, plus free WiFi and flat-screen TVs with satellite channels. Other amenities available to guests include balconies, 24-hour room service, and minibars.
Riu Palace Riviera Maya All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
Property is disinfected with electrostatic spray
High-touch surfaces are cleaned and disinfected
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Onsite parking includes off-street options
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–11:00 AM
  • 6 restaurants and 1 coffee shop/café
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 18 holes of golf
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Computer station

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to elevator

More

  • Beach towels
  • Designated smoking areas
  • Renovated entire property - December 2019
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area
  • Turndown service

Similar properties

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Playa del Carmen
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Hot tub
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Washer and dryer
Washer and dryer
Guest rating 4+
Guest rating 4+
4 star
4 star
Business friendly
Business friendly
All-Inclusive Resort
All-Inclusive Resort

Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 26.89 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts Visa, Mastercard, and American Express; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya All Inclusive All-inclusive property

Frequently asked questions

Overall score and ratings

4.5

Wonderful

Rating 5 - Excellent. 910 out of 1344 reviews
5 - Excellent 68%
Rating 4 - Good. 266 out of 1344 reviews
4 - Good 20%
Rating 3 - Okay. 111 out of 1344 reviews
3 - Okay 8%
Rating 2 - Poor. 33 out of 1344 reviews
2 - Poor 2%
Rating 1 - Terrible. 24 out of 1344 reviews
1 - Terrible 2%

4.7/5

Cleanliness

4.8/5

Staff & service

4.4/5

Amenities

4.6/5

Property conditions & facilities
Write a review

4/5 Good

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food could have been better
Stayed 7 nights in Oct 2021

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the design including the chandeliers
Stayed 3 nights in Oct 2021

5/5 Excellent

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and the staff was very attentive. The nightly entertainment can improve and the dinners all seemed to be on the salty side. Overall a great resort.
Stayed 5 nights in Oct 2021

3/5 Okay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed there before and thought it was a good value for my money and liked it so much I returned. The property was renovated since my last stay in 2019. The resort is well maintained. All areas are kept clean. The grounds are beautifully manicured. All the staff is very friendly and welcoming. I liked how they added more pools. I traveled with my daughter. We arrived prior to check in time so our room was not ready. They accommodated us by giving use another room that was ready. They assured me the room was the same in size and accommodations. My issues were with the layout of the room. I don’t think the renovations in the room were thought out well. The toilet is a room by itself without air-conditioning and there is very little space between the wall and the front of the toilet. It would be very difficult for some one over weight to use it. The shower is visible from the bed area. This left little privacy. The only private area was the toilet which barely held one regular sized person. Also, they put a bath tube in the middle between the beds and the sink/shower area. The only way to get to the sink was to go around the tub. This turned out to be a bit annoying. I think this room might have been more appropriate for a couple not a mother and daughter. I was only going to be there a few days. I didn’t ask for another room. I ended up having to leave a day earlier than the checkout day I booked. The RIU company refused to refund the extra day.
Stayed 5 nights in Oct 2021

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing beach
Stayed 11 nights in Oct 2021