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Riu Palace Riviera Maya All Inclusive

Photo gallery for Riu Palace Riviera Maya All Inclusive

Aerial view
On the beach, white sand, sun loungers, beach towels
On the beach, white sand, sun loungers, beach towels
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers

Overview of Riu Palace Riviera Maya All Inclusive

Riu Palace Riviera Maya All Inclusive

4.0 star property

9.2/10 Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air conditioning
Map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO, 77710

Explore the area

  • Popular LocationXaman Ha Aviary12 min walk
  • Popular LocationPaseo del Carmen18 min walk
  • Popular LocationPlayacar Golf Club1 min drive
  • AirportPlaya Del Carmen, Quintana Roo (PCM)8 min drive

Room options

About this area

Playa del Carmen

Riu Palace Riviera Maya All Inclusive is located in Playacar, a neighborhood in Playa del Carmen, and is next to a golf course and on the beach. Shoppers can check out Quinta Avenida, while everyone can enjoy the natural beauty of Playa del Carmen Main Beach and Xcaret Eco Theme Park. Traveling with kids? Consider Xaman Ha Aviary and Cenote Chaak Tun. Spend some time exploring the area's activities, including golf lessons and golfing.
Visit our Playa del Carmen travel guideOpens in a new window
Map

What's nearby

  • Piste Cyclable sur Paseo Xaman-Ha - 10 min walk
  • Xaman Ha Aviary - 12 min walk
  • Paseo del Carmen - 18 min walk
  • Playacar Golf Club - 1 min drive
  • Mahi Golf Course - 5 min drive

Restaurants

  • Fruta Madre - 17 min walk
  • Curry Omm - 17 min walk
  • Rolandi's - 19 min walk
  • Starbucks - 20 min walk
  • Viva Margaritas bar - 20 min walk

About this property

Riu Palace Riviera Maya All Inclusive

4-star all-inclusive property revitalized in 2019 and located in Playacar
At Riu Palace Riviera Maya All Inclusive, you can look forward to a free breakfast buffet, 18 holes of golf, and a nightclub. This property is a great place to bask in the sun with a white sand beach, beach massages, and sun loungers. Indulge in a body scrub, a massage, and reflexology at Renova Spa, the onsite spa. Be sure to enjoy a meal at any of the 6 onsite restaurants, which feature Italian cuisine and more. Enjoy the health club, as well as activities like snorkeling, kayaking, and windsurfing. Stay connected with free in-room WiFi, and guests can find other amenities such as a swim-up bar and a poolside bar.
Additional perks include:
  • An outdoor pool and a children's pool, with sun loungers, pool umbrellas, and a swim-up bar
  • Free self parking
  • Limo/town car service, a computer station, and barbecue grills
  • Coffee/tea in the lobby, wedding services, and ATM/banking services
  • Guest reviews say great things about the helpful staff and location
Room features
All 460 rooms feature comforts such as 24-hour room service and laptop-compatible safes, in addition to perks like laptop-friendly workspaces and air conditioning. Guests reviews speak well of the clean rooms at the property.
More amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • Flat-screen TVs with satellite channels
  • Balconies, separate sitting areas, and coffee/tea makers

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Awards and affiliations

Green / Sustainable Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Follows regional cleaning and disinfection practices of National Guidelines for reopening Tourism (Mexico)
Follows standard cleaning and disinfection practices of Covid-19 Health Protocol (RIU)

Social distancing

Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Masks are required at the property
Hand sanitizer provided
Enhanced food service safety measures are in place
Individually-wrapped food options available for breakfast, lunch, and dinner
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking on site
  • Onsite parking includes off-street options
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–11:00 AM
  • 6 restaurants and 1 coffee shop/cafe
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Restaurants on site

  • Don Rafael
  • Il Portico
  • Agave
  • Yashima
  • Krystal

Things to do

  • 18 holes of golf
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Computer station

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Wheelchair-accessible path to elevator

More

  • Beach towels
  • Designated smoking areas
  • Renovated entire property - December 2019
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area
  • Turndown service

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Policies

Check-in

Check-in from 3:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: MXN 28.87 per accommodation, per night

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya All Inclusive All-inclusive property

Frequently asked questions

Does Riu Palace Riviera Maya All Inclusive have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Riu Palace Riviera Maya All Inclusive?

As of Nov 29, 2022, prices found for a 1-night stay for 2 adults at Riu Palace Riviera Maya All Inclusive on Dec 14, 2022 start from $327.07, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Riu Palace Riviera Maya All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at Riu Palace Riviera Maya All Inclusive?

Self parking is free at this property.

What time is check-in at Riu Palace Riviera Maya All Inclusive?

Check-in is from 3:00 PM - anytime.

What time is check-out at Riu Palace Riviera Maya All Inclusive?

Check-out is at 11:00 AM.

Are there all-inclusive benefits at Riu Palace Riviera Maya All Inclusive?

Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.

Where is Riu Palace Riviera Maya All Inclusive located?

Located in Playacar, this beachfront property is next to a golf course and within 1 mi (2 km) of Piste Cyclable sur Paseo Xaman-Ha, Quinta Avenida, and Playa del Carmen Main Beach. Playa del Carmen Maritime Terminal and Xaman Ha Aviary are also within 1 mi (2 km).

Riu Palace Riviera Maya All Inclusive Reviews

Riu Palace Riviera Maya All Inclusive Reviews

Overall score and ratings

9.2

Wonderful

Rating 10 - Excellent. 1307 out of 1796 reviews" "
" "10 - Excellent 73%
Rating 8 - Good. 314 out of 1796 reviews" "
" "8 - Good 17%
Rating 6 - Okay. 116 out of 1796 reviews" "
" "6 - Okay 6%
Rating 4 - Poor. 33 out of 1796 reviews" "
" "4 - Poor 2%
Rating 2 - Terrible. 26 out of 1796 reviews" "
" "2 - Terrible 1%

9.6/10

Cleanliness

9.6/10

Staff & service

9.1/10

Amenities

9.5/10

Property conditions & facilities

9.2/10

Eco-friendliness

10/10 Excellent

Kyle
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fun resort with great facilities and the staff was excellent. Food left a bit to be desired but that is expected! Overall a fabulous experience and would for sure come back!

10/10 Excellent

Samuel
Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is super nice
Stayed 7 nights in Nov 2022

8/10 Good

Marvin S., Spring
Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has been totally renovated since my last stay there and they did a nice job. On the negative side the food has gone downhill badly. The Japanese restaurant was awful.
Stayed 7 nights in Nov 2022

10/10 Excellent

Guadalupe Avelin
Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything’s was excellent
Stayed 7 nights in Nov 2022

8/10 Good

Diane
Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Food was hit and miss however most of the staff were great and the hotel is super clean.
Stayed 5 nights in Nov 2022

10/10 Excellent

Igor, Aurora
Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, pleasant place to stay. Newer hotel, royal appearance, fancy restaurants, good food, beach and all over expectations Highly recommended
Stayed 5 nights in Nov 2022