- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay, good customer service, neat rooms, wonderful food.
Stayed 5 nights in Jul 2020
Photo gallery
Guest reviews
Excellent
1,001 reviews
Guests rated this property 4.5/5 for cleanliness.
Popular amenities
- Pool
- Free WiFi
- Breakfast included
- Parking included
- All inclusive
- Air Conditioning
Map
Avenida Xaman-ha, Mza 9 and 10, L1, Playacar Riu Resort Complex, Playa del Carmen, QROO
Explore the area
Playacar Golf Club1 min drive
Playa del Carmen Maritime Terminal4 min drive
Playa Del Carmen, Quintana Roo (PCM)8 min drive
Central Square9 min drive
Choose dates to view prices
Junior Suite US
Photos of Junior Suite US
Junior Suite US
4/5 guest room ratingMore detailsRoom amenities
- 377 sq ft
- Sleeps 4
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 3Max children: 2
Room details
2 Double Beds or 1 King Bed
377-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Roll-in shower
Need to Know - Toothbrush and toothpaste not available
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Jr Suite Superior US
Photos of Jr Suite Superior US
Jr Suite Superior US
4.6/5 guest room ratingMore detailsRoom amenities
- 377 sq ft
- Sleeps 4
- 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 3Max children: 2
Room details
2 Double Beds or 1 King Bed and 1 Twin Sofa Bed
377-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Roll-in shower
Need to Know - Toothbrush and toothpaste not available
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Suite US
Photos of Suite US
Suite US
4.1/5 guest room ratingMore detailsRoom amenities
- 721 sq ft
- Sleeps 3
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 3Max children: 1
Room details
1 King Bed
721-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Roll-in shower
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Junior suite -Mexico
Photos of Junior suite -Mexico
Junior suite -Mexico
4/5 guest room ratingMore detailsRoom amenities
- 377 sq ft
- Sleeps 4
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 3Max children: 2
Room details
2 Double Beds or 1 King Bed
377-sq-foot room with a balcony
Layout - 2 bedrooms and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Roll-in shower
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Junior Suite Latam
Photos of Junior Suite Latam
Junior Suite Latam
4/5 guest room ratingMore detailsRoom amenities
- 377 sq ft
- Sleeps 4
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 3Max children: 3
Room details
2 Double Beds or 1 King Bed
377-sq-foot room with a balcony
Layout - 2 bedrooms and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Roll-in shower
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Junior Suite Superior Latam
Photos of Junior Suite Superior Latam
Junior Suite Superior Latam
5/5 guest room ratingMore detailsRoom amenities
- 377 sq ft
- Sleeps 4
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 3Max children: 3
Room details
2 Double Beds or 1 King Bed
377-sq-foot room with a balcony
Layout - 2 bedrooms and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, double sofa bed, and iron/ironing board; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Roll-in shower
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Junior Suite Europe
Photos of Junior Suite Europe
Junior Suite Europe
More detailsRoom amenities
- 377 sq ft
- Sleeps 4
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 3Max children: 2
Room details
2 Double Beds or 1 King Bed
377-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Roll-in shower
Need to Know - Toothbrush and toothpaste not available
Smoking And Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Junior Suite Superior Europe
Photos of Junior Suite Superior Europe
Junior Suite Superior Europe
More detailsRoom amenities
- 377 sq ft
- Sleeps 4
- 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 3Max children: 2
Room details
2 Double Beds or 1 King Bed and 1 Twin Sofa Bed
377-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Roll-in shower
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Junior Suite Superior Mexico
Photos of Junior Suite Superior Mexico
Junior Suite Superior Mexico
5/5 guest room ratingMore detailsRoom amenities
- 377 sq ft
- Sleeps 4
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 3Max children: 2
Room details
2 Double Beds or 1 King Bed
377-sq-foot room with a balcony
Layout - 2 bedrooms and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, double sofa bed, and iron/ironing board; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Accessibility - Roll-in shower
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Junior Suite (B2C)
Photos of Junior Suite (B2C)
Junior Suite (B2C)
More detailsRoom amenities
- 377 sq ft
- Sleeps 4
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 3Max children: 3
Room details
2 Double Beds or 1 King Bed
377-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Junior Suite Superior (B2C)
Photos of Junior Suite Superior (B2C)
Junior Suite Superior (B2C)
More detailsRoom amenities
- 377 sq ft
- Sleeps 4
- 2 Double Beds OR 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 4Max adults: 3Max children: 3
Room details
2 Double Beds or 1 King Bed
377-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Suite (B2C)
Photos of Suite (B2C)
Suite (B2C)
More detailsRoom amenities
- 721 sq ft
- Sleeps 3
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 3Max children: 2
Room details
1 King Bed
721-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace; free cribs/infant beds available on request
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - Toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Junior Suite, Ocean View
Photos of Junior Suite, Ocean View
Junior Suite, Ocean View
More detailsRoom amenities
- 377 sq ft
- Sleeps 3
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
1 King Bed
377-sq-foot room with a balcony
Layout - Separate sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
Junior Suite, Ocean View (B2C)
Photos of Junior Suite, Ocean View (B2C)
Junior Suite, Ocean View (B2C)
More detailsRoom amenities
- 377 sq ft
- Sleeps 3
- 1 King Bed
Room information
Bed details
Bed details
Sleeps
- Max people: 3Max adults: 2Max children: 1
Room details
1 King Bed
377-sq-foot room with a balcony
Layout - Bedroom and sitting area
Internet - Free WiFi
Entertainment - Flat-screen TV with satellite channels
Food & Drink - Coffee/tea maker, minibar, 24-hour room service, and free bottled water
Sleep - Blackout drapes/curtains, turndown service, and linens
Bathroom - Private bathroom, designer toiletries, and a separate bathtub and shower with a rainfall showerhead
Practical - Laptop-compatible safe, iron/ironing board, and laptop workspace
Comfort - Climate-controlled air conditioning and daily housekeeping
Need to Know - No cribs (infant beds) available, toothbrush and toothpaste not available
Non-Smoking
Connecting/adjoining rooms can be requested, subject to availability
About this area
Playa del Carmen
Located in Playa del Carmen's Playacar neighborhood, Riu Palace Riviera Maya All Inclusive is next to a golf course and on the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Traveling with kids? Consider 3D Museum of Wonders and Yucatek Divers. Spend some time exploring the area's activities, including golf lessons and golfing.
Visit our Playa del Carmen travel guideWhat's nearby
- Playacar Golf Club - 1 min drive
- Playa del Carmen Maritime Terminal - 4 min drive
- Central Square - 9 min drive
- Nuestra Senora del Carmen Catholic Church - 10 min drive
- Playa del Carmen Main Beach - 14 min drive
Getting around
- Cancun Intl. Airport (CUN) - 54 min drive
Restaurants
- Don Rafael — 1 min walk
- Il Portico — 1 min walk
About this property
About this property
All inclusive details
All inclusive details
This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).
Gratuities and taxes
Gratuities and taxes
Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.
Food and beverages
Food and beverages
All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties
Activities and facilities/equipment
Activities and facilities/equipment
All non-motorized water sports are included.
Water activities
Water activities
Kayaking
Snorkeling
Windsurfing
Land activities
Land activities
Fitness facilities
Volleyball
Lessons/classes/games
Lessons/classes/games
Aerobics
Water fitness
Kids' club
Kids' club
Supervised activities for children between 4 and 12 years old
Entertainment
Entertainment
Onsite entertainment and activities
Access to onsite clubs
Onsite live performances
Cleaning and safety practices
Cleaning and safety practices
Enhanced cleanliness measures
Enhanced cleanliness measures
Disinfectant is used to clean the property
Social distancing
Social distancing
Protective shields in place at main contact areas
Safety measures
Safety measures
Individually-wrapped food options available for breakfast, lunch, and dinner
Hand sanitizer provided
Masks and gloves available
Personal protective equipment worn by staff
This information is provided by our partners.
Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transportation
- Free covered self parking
- Limo/town car service
Food and drink
- Free buffet breakfast available daily 7 AM–11:00 AM
- All buffet and à la carte meals, snacks, and beverages included
- 6 restaurants and 1 coffee shop/café
- 5 bars/lounges, 1 swim-up bar and 1 poolside bar
- 24-hour room service
- Coffee/tea in common area(s)
Things to do
- 18 holes of golf
- Beach volleyball
- Children's pool
- Fitness center
- Full-service spa
- Kayaking
- Nightclub
- Outdoor pool
- Playground
- Sailing
- Sauna
- Scuba diving
- Shopping
- Snorkeling
- Spa tub
- Windsurfing
Family friendly
- Children's games
- Children's pool
- Dry cleaning service
- Free children's club
- Grocery/convenience store
- Outdoor pool
- Playground
- Snack bar/deli
Conveniences
- ATM/banking services
- Elevator
- Gift shop/newsstand
- Grocery/convenience store
Guest services
- 24-hour front desk
- Concierge services
- Daily housekeeping
- Dry cleaning service
- Hair salon
- Luggage storage
- Porter/bellhop
- Tour/ticket assistance
- Turndown service
- Wedding services
Languages spoken
- English
- Spanish
Business services
- Computer station
Outdoors
- BBQ grill(s)
- Beach loungers
- Beachfront location
- Garden
- Pool sun loungers
- Pool umbrellas
Spa
- Body scrubs
- Body treatments
- Body wraps
- Couples treatment room(s)
- Facials
- Manicures and pedicures
- Massage - on the beach
- Massage/treatment rooms
- Reflexology
- Sauna
- Spa open daily
- Spa tub
Accessibility
- If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
- Accessible bathroom
- In-room accessibility
- Wheelchair-accessible path of travel
More
- Beach towels
- Designated smoking areas
- TV in lobby
Room amenities
Bedroom
- Air conditioning (climate-controlled)
- Blackout drapes/curtains
- Ceiling fan
- Linens
Bathroom
- Designer toiletries
- Hair dryer
- Rainfall showerhead
- Separate bathtub and shower
- Towels
Entertainment
- Flat-screen TV
- Satellite channels
Food and drink
- Coffee/tea maker
- Free bottled water
- Minibar
Outdoor space
- Balcony
More
- Connecting rooms available
- Electrical adapters/chargers
- Iron/ironing board
- Laptop-compatible safe
- Laptop-friendly workspace
- Phone
- Separate sitting area
- Turndown service
Policies
Policies
Check-in
Check-in
Check-in from 4:00 PM - anytime
Minimum check-in age - 18
Check-out
Check-out
Check-out before 11:00 AM
Special check-in instructions
Special check-in instructions
Front desk staff will greet guests on arrival
Access methods
Access methods
Staffed front desk
Pets
Pets
No pets or service animals allowed
Children and extra beds
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Property payment types
Property payment types
Important information
Important information
You need to know
You need to know
Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
- This property advises that enhanced cleaning and guest safety measures are currently in place.
- Disinfectant is used to clean the property.
- Individually-wrapped food options are available for breakfast, lunch, and dinner. Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.
We should mention
We should mention
Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa
Property is also known as
Property is also known as
All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya All Inclusive All-inclusive property
Frequently asked questions
Guest reviews
4.5
Cleanliness
4.6
Service and Staff
4.1
Amenities
4.2
Property condition
This traveler didn’t leave comments with their review
Stayed 3 nights in Jul 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Mar 2020
- Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our third time at this resort. I recognized many staff members from previous visits. The resort was clean and well maintained. It was recently remodeled. Rooms more modern than before. Food was good as always, the steak restaurant being our favorite. The one thing that we were disappointed in was the nightly entertainment. There were a few nights that were to our taste, but several more of them not so much. Compared to previous stays, we as a group of four felt the shows were less appealing. The entertainment staff however, were superb as usual. We did feel welcomed and attended to-very well.
Stayed 9 nights in Mar 2020
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