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Featured Image
On the beach, white sand, sun loungers, beach towels
On the beach, white sand, sun loungers, beach towels
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers

Guest reviews

4.3/5 Excellent
1,001 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Breakfast included
  • Parking included
  • All inclusive
  • Air Conditioning

Map

Explore the area

Popular LocationPlayacar Golf Club1 min drive
Popular LocationPlaya del Carmen Maritime Terminal4 min drive
AirportPlaya Del Carmen, Quintana Roo (PCM)8 min drive
Popular LocationCentral Square9 min drive

Choose dates to view prices

  • Junior Suite US

    4/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsJunior Suite US
  • Jr Suite Superior US

    4.6/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
    More detailsJr Suite Superior US
  • Suite US

    4.1/5 guest room rating

    Room amenities

    • 721 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsSuite US
  • Junior suite -Mexico

    4/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsJunior suite -Mexico
  • Junior Suite Latam

    4/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsJunior Suite Latam
  • Junior Suite Superior Latam

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsJunior Suite Superior Latam
  • Junior Suite Europe

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsJunior Suite Europe
  • Junior Suite Superior Europe

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed and 1 Twin Sofa Bed
    More detailsJunior Suite Superior Europe
  • Junior Suite Superior Mexico

    5/5 guest room rating

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsJunior Suite Superior Mexico
  • Junior Suite (B2C)

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsJunior Suite (B2C)
  • Junior Suite Superior (B2C)

    Room amenities

    • 377 sq ft
    • Sleeps 4
    • 2 Double Beds OR 1 King Bed
    More detailsJunior Suite Superior (B2C)
  • Suite (B2C)

    Room amenities

    • 721 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsSuite (B2C)
  • Junior Suite, Ocean View

    Room amenities

    • 377 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Suite, Ocean View
  • Junior Suite, Ocean View (B2C)

    Room amenities

    • 377 sq ft
    • Sleeps 3
    • 1 King Bed
    More detailsJunior Suite, Ocean View (B2C)

About this area

Playa del Carmen

Located in Playa del Carmen's Playacar neighborhood, Riu Palace Riviera Maya All Inclusive is next to a golf course and on the beach. Playa del Carmen Maritime Terminal and Playacar Golf Club are worth checking out if an activity is on the agenda, while those wishing to experience the area's popular attractions can visit Xplor Theme Park and Xcaret Eco Theme Park. Traveling with kids? Consider 3D Museum of Wonders and Yucatek Divers. Spend some time exploring the area's activities, including golf lessons and golfing.

Visit our Playa del Carmen travel guide
Map
Popular Location

What's nearby

  • Playacar Golf Club - 1 min drive
  • Playa del Carmen Maritime Terminal - 4 min drive
  • Central Square - 9 min drive
  • Nuestra Senora del Carmen Catholic Church - 10 min drive
  • Playa del Carmen Main Beach - 14 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 54 min drive

Restaurants

  • Don Rafael — 1 min walk
  • Il Portico — 1 min walk

About this property

Riu Palace Riviera Maya All Inclusive

Beach spa retreat walking distance from Playacar Golf Club
Catch some rays at the beach or spend the day relaxing at Riu Palace Riviera Maya All Inclusive's full-service spa. Then enjoy a meal at one of the property's 6 restaurants. All 460 rooms provide conveniences like sitting areas and coffee makers, plus free WiFi and flat-screen TVs with satellite channels. Other amenities available to guests include balconies, 24-hour room service, and minibars.
Riu Palace Riviera Maya All Inclusive offers 460 accommodations with minibars and laptop-compatible safes. Rooms open to balconies. Accommodations offer separate sitting areas. Flat-screen televisions come with satellite channels.

Bathrooms include separate bathtubs and showers with rainfall showerheads, designer toiletries, complimentary toiletries, and hair dryers. This Playa del Carmen property provides complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Renova Spa has massage/treatment rooms and couples treatment room(s). Massages are available on the beach and in the spa; other services include facials, body wraps, and body scrubs. A variety of treatment therapies are provided, including reflexology. The spa is equipped with a sauna and a spa tub.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
In-room liquor dispensers
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Kids' club

Supervised activities for children between 4 and 12 years old

Entertainment

Onsite entertainment and activities
Access to onsite clubs
Onsite live performances

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Protective shields in place at main contact areas

Safety measures

Individually-wrapped food options available for breakfast, lunch, and dinner
Hand sanitizer provided
Masks and gloves available
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free covered self parking
  • Limo/town car service

Food and drink

  • Free buffet breakfast available daily 7 AM–11:00 AM
  • All buffet and à la carte meals, snacks, and beverages included
  • 6 restaurants and 1 coffee shop/café
  • 5 bars/lounges, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in common area(s)

Things to do

  • 18 holes of golf
  • Beach volleyball
  • Children's pool
  • Fitness center
  • Full-service spa
  • Kayaking
  • Nightclub
  • Outdoor pool
  • Playground
  • Sailing
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkeling
  • Spa tub
  • Windsurfing

Family friendly

  • Children's games
  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Grocery/convenience store
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • ATM/banking services
  • Elevator
  • Gift shop/newsstand
  • Grocery/convenience store

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Hair salon
  • Luggage storage
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • Spanish

Business services

  • Computer station

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beachfront location
  • Garden
  • Pool sun loungers
  • Pool umbrellas

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - on the beach
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Blackout drapes/curtains
  • Ceiling fan
  • Linens

Bathroom

  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

Outdoor space

  • Balcony

More

  • Connecting rooms available
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Separate sitting area
  • Turndown service

Policies

Check-in

Check-in from 4:00 PM - anytime
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

American ExpressMastercardVisa

Important information

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Individually-wrapped food options are available for breakfast, lunch, and dinner.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Due to Mexican government regulations, Riu Hotels and Resorts will no longer exchange US dollars for Mexican pesos at their properties located in Mexico.

We should mention

Reservations are required for golf tee times, massage services, and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Riu Palace Riviera Maya
Maya Riviera All Inclusive
Riu Palace Maya
Riu Palace Riviera
Riu Palace Riviera Maya
Riu Palace Riviera Maya All Inclusive
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya Playa del Carmen
Riu Riviera
Riu Riviera Maya Palace
Riu Palace Riviera Maya All Inclusive All-inclusive property
Riu Riviera Maya Inclusive in
Riu Palace Riviera Maya All Inclusive Playa del Carmen
Riu Palace Riviera Maya All Inclusive All-inclusive property

Frequently asked questions

Can I cancel my reservation for free at Riu Palace Riviera Maya All Inclusive and receive a full refund?
Yes, Riu Palace Riviera Maya All Inclusive offers free cancellation on select room rates, because flexibility matters! Please refer to Riu Palace Riviera Maya All Inclusive cancellation policy on our site for more details about any exclusions or requirements.
Does this property have a pool?
Yes, this property has an outdoor pool and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at Riu Palace Riviera Maya All Inclusive?
Self parking is free at this property.
What time is check-in at Riu Palace Riviera Maya All Inclusive?
Check-in is from 4:00 PM–anytime.
What time is check-out at this property?
Check-out is at 11:00 AM.
Is this property all-inclusive?
Yes, the property is all-inclusive. All food and beverages are included, and activities include windsurfing, snorkeling, kayaking, and more.
Where is this property located?
Located in Playacar, this beachfront property is next to a golf course and within 1 mi (2 km) of Plaza Paraiso, Quinta Avenida, and Playa del Carmen Maritime Terminal. Playa del Carmen Main Beach and Mamitas Beach Club are also within 2 mi (3 km).

Guest reviews

Overall score and ratings for Riu Palace Riviera Maya All Inclusive

4.3
Excellent
5 - Excellent
579
4 - Good
255
3 - Okay
102
2 - Mediocre
38
1 - Poor
27
4.5
Cleanliness
4.6
Service and Staff
4.1
Amenities
4.2
Property condition

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Good place to stay, good customer service, neat rooms, wonderful food.

Stayed 5 nights in Jul 2020

5/5 Excellent

    This traveler didn’t leave comments with their review
    Stayed 3 nights in Jul 2020

    4/5 Good

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 5 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Stayed 5 nights in Mar 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    It was our third time at this resort. I recognized many staff members from previous visits. The resort was clean and well maintained. It was recently remodeled. Rooms more modern than before. Food was good as always, the steak restaurant being our favorite. The one thing that we were disappointed in was the nightly entertainment. There were a few nights that were to our taste, but several more of them not so much. Compared to previous stays, we as a group of four felt the shows were less appealing. The entertainment staff however, were superb as usual. We did feel welcomed and attended to-very well.

    Stayed 9 nights in Mar 2020