Worst hotel ever!!! Do not stay here!!
Posted Sep 30, 2015
Had the worst hotel experience of my life here. If you enjoy a clean room, wifi, transportation, the room you paid for or a room not falling apart you will not want to stay here!
I paid for 2 queen beds and was given 2 twin beds. I then had to argue and wait with the front desk for 20 minutes to get the correct room which he said he could see was on my reservation on the computer. The wifi went out about 9:00pm and was out until after 7:00 the next morning so there was no way for me to check into my flight or have any connection to the outside world. My room had spiders and floor boards that were broken causing me to constantly trip over them and I was told there was free transportation to the airport but was only told its between 8-10am after I booked and my flight was before that. I then had to pay 24 euro for a taxi to take me 5 miles to the airport.
The staff did nothing to help or accommodate me. They just kept saying "too bad". I know this is not how all hotels in Italy work because I stayed at a great place a town or two over. If you need a hotel go to Frascati, the hotels are so much better!!!!
I contacted customer service and they only said they'd give me 50% off my next stay. Considering that was my last night in Italy and I will never stay there again that doesn't really help. They refuse to give me any refund for all the stuff I had to deal with. Have no idea how this place got to be a 4 star hotel. I beg you, stay anyplace else!!!!!