Ruby Vacations from $366

​Terrible experience – Refused check-in and kept my money for services never rendered. ​I booked a stay at Las Palmas Hotel Tucson through Expedia, but when I arrived to check-in, management refused to accept the card I had on file for the incidental deposit—despite it being a valid payment method. Because of this arbitrary policy, I was completely unable to use the room or stay at the property. ​Manager Daritza assured me she would email Expedia the following morning to waive the cancellation penalties since I was denied entry, but the hotel has completely ghosted Expedia's multiple attempts to resolve this. Keeping a customer's money when they were blocked from checking in is unacceptable and feels like a total scam. I have been a loyal traveler for over 20 years, and this is the worst customer service I have ever experienced. I am disputing this charge with my credit card company and filing a formal complaint with the Better Business Bureau. Avoid this property!

I absolutely loved the Hacienda Del Sol resort! It was within 20 minutes of the U of A campus so I was able to quickly visit my son, but also enjoy a beautiful resort. The multiple pools were so nice all having a different mountain view. And breakfast was outstanding overlooking the Catalina Mountains. My only complaint was being on the 1st floor that my neighbors above me, were loud and stomped around the room all hours of the night. Not sure if the upstairs rooms have carpet or not, but you can hear every step. Overall, I loved the grounds, staff, breakfast, pools and views. I would stay there again if I could secure a 2nd floor room.

The property is beautiful, in a beautiful area and beautifully maintained. We enjoyed our stay. It was relaxing and we had everything we needed. It was a great stay.

Check-in was fine, someone was at the desk. The pool was out of service (pretty common, I hear). The fire alarm went off at 4:00 a.m. No communication with clients/visitors. Went to check out, no one at office. Called number pasted on the exterior window. No response. Don't even try this place, or you will be disappointed! Truly!