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Everything was fine, except their policy on baggage. The extra price is too high.
The airline company itself is quite good. What sucks is the Domodedovo airport. Our plane arrived on time, but we had to spend extra 40 min inside the plane for some unclear reason. On top of that, the airport personnel isn't welcoming and responsive at all. I've approached with an easy question asking in fluent Russian a question and the security personnel hasn't even bothered to respond
Online check-in took about 2 hours because all our passport and visa info had dropped out of the system. Very frustrating and time consuming.
Check in staff in Chelyabinsk are not very helpful or friendly. They dont’t know about Priority class or it’s privilages. Reject instantly instead of looking and asking.
Selecting seats costed money, so that sucked. Other than that everything was fine.
nice enough clean
Good airline to fly in Russia
Unfortunately on our flight the passenger sitting next to me was drunk and out and rude. She reached over me to try to touch my daughter. She had a bottle of liquor she was drinking the staff try to take it away from her but was unable to , she peed on her self.
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