3/5 Okay
Natalie
Traveled with family
Jun 22, 2022
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The rooms are very clean and comfortable. Staff, somewhat friendly but not a "warm we want you here friendly", just the basics. No housekeeping unless requested unless you are there 4 days or more is ridiculous. When your paying for a room you expect the room to be tidied up without having to ask. I had to get towels from the front desk each for the 2nd and 3rd night we stayed. Probably one of my biggest issues is the breakfast. Staff was quick to wipe a table down but spent most of their time standing around chatting with each other. One of the reasons we chose this hotel is because 3 weeks prior we stayed at the Holiday Inn Express in Lake Oswego and it was so enjoyable. The breakfast they put out was phenomenal, some of the same items but a better selection each day. They only had one staff member working the breakfast that we could see and she was very attentive and kept the options stocked. Not only that, their cold case also had more items to choose from. I looked at the pictures online of this location and by all indications they offered the same options, but they really didn't. Not quite a bait and switch but close. My husband really enjoys pancakes and thought the pancake machine in Lake Oswego was wonderful but was sadly disappointed this location did not offer the same thing. When I asked the breakfast staff they told me it was due to covid. I advised her of our recent stay in Lake Oswego and they had several options she then replied she didn't know.
Stayed 3 nights in Jun 2022