Views from suites are awesome
Posted Jan 11, 2015 on Hotels
I am not sure if hotels.com screwed up our booking or sterling but the initial check in was a pain after having driven 600kms to hear that we didn't have a room there when we had a confirmed booking. We waited for 45 Mts trying to reach hotels.com and getting then to talk to sterling. The manager was helpful but operations can be wayyyyyyy better. And again, while checking out there was a charge for 300 rs added on our bill which we were about to ignore and pay. When I cazually asked them as to what that was they were like oops... That was supposed to be added to the neighbouring room!!!! And again we are sorry blah blah. Sterling as a property is good esp the suites where we stayed , amazing views , we didn't eat the food there as it was too crowded. But their operations suck !