Samana Bay Tours

R

I believe this is our 4th time coming back to the Privilege area at Ocean El Faro. As always, it keeps surpassing all our expectations. I cannot begin to express how welcomed we felt returning, the Staff is very kind, attentive, and they always go above and beyond to make our stay memorable!!! Our butler Jose Miguel is a super star, he arranged every single detail of our stay, as per usual, even before we set foot into the hotel, truly remarkable! This time we got Daniel to help us with both check-in and check-out, he did everything super quickly while we lounged at the lobby, I cannot begin to express how grateful I was after such a looong drive. We also got Francisco to help with our bags at arrival and also when we were leaving , he also went above and beyond, wow, no words to how friendly, helpful and kind he is!! Greatest bellboy ever!!!! The swim up bar staff at the Privilege pool was specially attentive and had a drink at my hand as soon as I finished the other, specially Jon!! He was always looking after my girls and always brought the Piña Coladas!! And then there's Juana at the Mercado buffet - Privilege section, she took care of me and my girls with exceptional skill and kindness. And finally, there is genious who's in charge of the pizzas at Mercado, wooww I've never had a more delicious pizza, he's the greatestt!!! He's fast as well!! No wordsss!! All in all, Ocean El Faro is really lucky to have such a great team of superstars, we can't wait to come back!!!

Overall good resort. Beach was very nice and not too crowded, we are talking early November. Staff were friendly. Food was also overall good.