San Carlos Island Vacations from $286

nice and very clean, comfortable room, quit at night around the pool feel good

The lights are on, but nobody is home! Staying in the older low-rise block was a thrill as we had stayed there over 30 years ago...and still the dolphins splashed in the shallows...as if on a schedule! The huge works going on made the tiki bar area a no-go zone, but the beach remains as lovely as ever. However, the hotel seems to think it is better than it is, as we had to send back a chicken main that was simply inedible, and very strangely presented. Unfortunately, things got worse when out toilet stopped functioning, and despite many calls and after a 5 hour wait with no action, we went to find someone and fortunately bumped into a maintenance worker who discovered that housekeeping had turned off the water valve! The total lack of interest, concern and action from the front desk in a way sums up their current operations...they have disengaged from satisfying the guest by seemingly putting their own self-importance ahead of genuine interest in their guests. Too bad...another potentially great property leaves our list of desirable future stays.

Over all a good stay and great price. Only issue would be the mattress was old lumpy , came home with back pain.

Staff was very friendly and helpful. Pool was clean with bar and hot tub. Nice gym. Located right in the heart of old Naples. They have shuttle to the beach and offer chairs and umbrellas.

Front desk staff absolutely amazing Manager and server Joanna at the lobby bar were even better