San Filippo del Mela Vacations from $1,068

Very cool but outdated hotel

Hotel was well located for our visit to Etna. It was comfortable and clean. Parking on site with a good restaurant.

The location is great, the staff was kind and helpful, enjoyed the balcony, and the breakfast is appreciated! The bathroom was very small and the bed and pillows were so hard.

The common areas and photographed sections of the hotel were very beautiful however the rooms were very basic and in need of some TLC. The service around the bar area was very poor with guests obviously inconveniencing the staff. We found some elements of the staff attitude strange. I phoned to ask for additional pillows and was just told no. We were told we were not allowed to park in front of the hotel despite other cars being there and a car parked for the duration on the space we had been asked to be vacate. We felt we just hadn’t been a premium enough customer. The location is ok if you are prepared to walk some way to reach key areas. The breakfast was very poor with very few options. The dining room is quite stuffy and looks like it’s set up for events more than guests. Overall we enjoyed our stay in the area and we found the hotel manageable however spent most of our time away from the facility.

The bathrooms need a redo.