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Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel

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Exterior
Lobby lounge
Exterior
Presidential Room, 1 Twin Bed | Egyptian cotton sheets, premium bedding, down comforters, pillowtop beds
Lobby

Overview of Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel

Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel

5.0 star property

8.6/10 Excellent

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym
Map
In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael, 1000

Guests rated this location 9.0/10 - Wonderful

Explore the area

  • Popular LocationMultiplaza Mall Escazu5 min walk
  • Popular LocationHospital Cima San José18 min walk
  • Popular LocationAvenida Escazú3 min drive
  • AirportSan José (SJO-Juan Santamaría Intl.)32 min drive

Room options

About this area

San Rafael

Located in San Rafael, Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel is connected to a shopping center. National Theater and National Museum of Costa Rica are cultural highlights, and travelers looking to shop may want to visit Multiplaza Mall Escazu and Avenida Escazú. Traveling with kids? Consider Refugio Animal de Costa Rica, or check out an event or a game at National Stadium of Costa Rica. Guests love the hotel's central location.
Visit our San Rafael travel guideOpens in a new window
Map

What's nearby

  • Multiplaza Mall Escazu - 5 min walk
  • Hospital Cima San José - 18 min walk
  • Avenida Escazú - 3 min drive
  • Cariari Bowling Center - 14 min drive
  • Plaza Real Cariari - 14 min drive

Getting around

  • San Jose Cemetery Station - 9 min drive
  • Juan Santamaria Intl. Airport (SJO) - 32 min drive

Restaurants

  • La Oliva Verde - 8 min walk
  • Le Petit Chez Christophe - 4 min walk
  • Starbucks - 3 min walk
  • The Market - 1 min walk
  • Nau Lounge - 1 min walk

About this property

Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel

5-star luxury hotel connected to a shopping center, rejuvenated in 2020
Located close to Multiplaza Mall Escazu and Hospital Cima San José, Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel provides a poolside bar, a terrace, and a shopping mall on site. Indulge in aromatherapy, a massage, and a manicure/pedicure at the onsite spa. Be sure to enjoy a meal at any of the 4 onsite restaurants, which feature Italian cuisine and garden views. Free in-room WiFi is available to all guests, along with a garden and a hair salon.
You'll also find perks like:
  • 3 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Buffet breakfast (surcharge), valet parking (surcharge), and express check-out
  • 21 meeting rooms, concierge services, and tour/ticket assistance
  • An elevator, smoke-free premises, and a computer station
  • Guest reviews give top marks for the central location
Room features
All 372 rooms boast comforts such as premium bedding and pillow menus, in addition to perks like laptop-compatible safes and air conditioning.
More conveniences in all rooms include:
  • Hypo-allergenic bedding, Egyptian cotton sheets, and pillowtop mattresses
  • Bathrooms with free toiletries and hair dryers
  • 49-inch LED TVs with premium channels
  • Wardrobes/closets, outdoor play area, and free infant beds

Languages

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Property is disinfected using an electrostatic sprayer
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Clean Promise (IHG)

Social distancing

Cashless transactions are available for all charges at the property

Safety measures

Personal protective equipment worn by staff
Temperature checks available for guests
Hand sanitizer provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Secured, covered self parking on site (CRC 15 per day)
  • Secured, uncovered valet parking on site (CRC 15 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM–10:30 AM for a fee: CRC 16,500 for adults and CRC 8,250 for children
  • 4 restaurants
  • A bar/lounge
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Factory
  • Nau Sushi Lounge
  • Pimento
  • The Market
  • Zambra

Things to do

  • 24-hour gym
  • 24-hour pool access
  • 3 outdoor pools
  • Children's pool
  • Full-service spa
  • Sauna
  • Shopping mall
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free crib
  • Laundry facilities
  • Outdoor play area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 21 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (36,000 square feet of space)

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • In-room massages
  • Manicures/pedicures
  • Prenatal massages
  • Sauna
  • Spa open daily
  • Steam room
  • Swedish massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Area rug
  • Braille/raised signage
  • Elevator
  • Handrails in stairways
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchairs on site

More

  • Ballroom
  • Banquet hall
  • Reception hall
  • Renovated entire property - March 2020
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian-cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste on request
  • Towels

Entertainment

  • 49-inch LED TV with premium cable channels
  • iPod dock
  • MP3 dock

Food and drink

  • Champagne service
  • Espresso maker
  • Limited room service
  • Minibar

Outdoor space

  • Outdoor play area

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Electrical adapters
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

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Policies

Check-in

Check-in from 3 PM - anytime
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately CRC 16500 for adults and CRC 8250 for children
  • Covered self parking fee: CRC 15 per day
  • Uncovered valet parking fee: CRC 15 per day
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the health club or fitness facility
Guests under 14 years old are not allowed in the spa, and guests under 18 years old are only allowed with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly)

Property is also known as

Intercontinental Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel Escazu
Real InterContinental Costa Rica Multiplaza Mall Hotel
Real InterContinental Costa Rica Multiplaza Mall Escazu
Real InterContinental Costa Rica Multiplaza Mall
Real Costa Rica Intercontinental
Real InterContinental Costa Rica At Multiplaza Mall Escazu

Frequently asked questions

Does Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel have a pool?

Yes, this property has 3 outdoor pools and a children's pool. Pool access is available 24 hours a day.

How much does it cost to stay at Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel?

As of Mar 23, 2023, prices found for a 1-night stay for 2 adults at Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel on Apr 3, 2023 start from $216.0, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel?

Self parking is available for CRC 15 per day. Valet parking is available for CRC 15 per day.

What time is check-in at Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel?

Check-in is from 3 PM - anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel located?

Situated on the Strip, this luxury hotel is close to Multiplaza Mall Escazu, Hospital Cima San José, and Avenida Escazú. Area attractions also include Business Center Forum 1 and Valle del Sol.

Can I cancel my reservation for free at Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel and receive a full refund?

Yes, Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel cancellation policy on our site for more details about any exclusions or requirements.

Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel Reviews

Real InterContinental Costa Rica at Multiplaza Mall, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 317 out of 541 reviews" "
" "10 - Excellent 59%
Rating 8 - Good. 129 out of 541 reviews" "
" "8 - Good 24%
Rating 6 - Okay. 48 out of 541 reviews" "
" "6 - Okay 9%
Rating 4 - Poor. 21 out of 541 reviews" "
" "4 - Poor 4%
Rating 2 - Terrible. 26 out of 541 reviews" "
" "2 - Terrible 5%

8.9/10

Cleanliness

8.7/10

Staff & service

8.7/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Bianchinetta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is well-maintained and the staff is extremely friendly
Stayed 3 nights in Feb 2023

8/10 Good

David

Stayed 1 night in Jan 2023

6/10 Okay

Ross, Orlando

Stayed 1 night in Dec 2022

4/10 Poor

Guillermo, Garza Garcia

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
The property is located in a nice area , we had a bad time checking in first they gave us a room that there were other gust in that room ,the second room they gave us was not clean so we had to go back to the lobby and ask them to clean the room
Stayed 1 night in Dec 2022

6/10 Okay

Juan

Traveled with family
Liked: Cleanliness, staff & service
Ok. Dated rooms, understaffed, but ok.
Stayed 1 night in Nov 2022

8/10 Good

frances

Stayed 1 night in Oct 2022

2/10 Terrible

Tania, Brooklyn

Traveled with family
Disliked: Cleanliness, staff & service
The room had a mildew smell and cobwebs, and the lamps didn’t work. The room service was slow and inedible (old soggy salads). The room upgrade wasn’t as described (not larger, no sofa bed) and when they promised free box breakfast as per upgrade, not all was given. If fact, they left them accessible for anyone to take that morning despite our planning with them for our early flight. Also, no bellman sent to my elderly parents despite repeated requests. NOT WORTH ANY MONEY at all. DO NOT STAY.
Stayed 1 night in Aug 2022

10/10 Excellent

Christopher, Bethesda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellence
Stayed 1 night in Aug 2022

2/10 Terrible

Jeung Sang

Stayed 3 nights in Aug 2022

10/10 Excellent

Santiago

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent services from both María José in charge of events and from the GM Ricardo.
Stayed 2 nights in Jul 2022

General hotel information

Reasons to Book
Property & Room Cleanliness
Star Rating
5
Nearest Airport
San José (SJO-Juan Santamaría Intl.)
Address
In Front Of Multiplaza Shopping Center, Escazu San Jose 11856-1000, San Rafael