San Mateo Vacations from $565

Amazing resort! Everyone is so friendly and helpful.

We had a great time! The resort is amazing - the staff members are absolutely wonderful, the rooms are large and beds/pillows comfortable, fun activities, lots of varieties of foosd!

Overall, we had a good experience at the hotel. The quality of the food and restaurants was truly excellent, and we were very satisfied with that aspect. However, the issue we faced was that the hotel has a newer 5-star building and an older 4-star section. We booked our stay under the impression that it was a 5-star hotel, but the room we were given was in the older section, and we were not informed about this difference. We only realized this when our friends arrived one day later and were assigned rooms in the newer building with much better amenities, even though we had all paid the same price. This was quite disappointing for us.

Our room was spectacular and clean. Amazing view. But, all appliances were VERY loud. I used the washer/dryer for all the wet clothes and they were so loud that nit even closing the doors helped the noise. The jacuzzi was also very very loud, we opted to turn it off and call it a night. The espresso machine and coffee maker, were both very loud. We did not use it again. Elevators were broken and we were on the 7th floor… not cool going down/up in heels. Not really a kid-friendly place. Over all a beautiful place for older adults and seniors.

This place is gorgeous. We hung out at the pool and watched the lizards and birds. Its set in the jungle so the animals are everywhere and it’s so peaceful. The staff were so professional and polite. The food and drinks were 5*. There is a lot of construction happening so if that’s something that will bother you, plan accordingly. The only thing I wasn’t prepared for was the extra tipping. I thought it was all included in the all inclusive package but they are asking for more tips. It’s worth it and we are happy to do this, I just wished I had known so I would have brought more cash to avoid fees from the bank machine. My understanding is that it is included, but you’re tipping more based on exemplary service and you feel like a jerk if you don’t tip, at least we felt that way. 10/10, this place is a gem.