Fitness facility

Reviews of Barceló Costa Vasca

4 out of 5
Barceló Costa Vasca
Avenida Pio Baroja 15, San Sebastián, Gipuzkoa

Reviews

8.6

Excellent

Rating 10 - Excellent. 443 out of 1000 reviews" "
Rating 8 - Good. 403 out of 1000 reviews" "
Rating 6 - Okay. 115 out of 1000 reviews" "
Rating 4 - Poor. 30 out of 1000 reviews" "
Rating 2 - Terrible. 9 out of 1000 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Pedro

Stayed 1 night in Dec 2023

10/10 Excellent

Robert

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet! Beautiful hotel!
Stayed 2 nights in Nov 2023
Response from Dirección Barceló Costa Vasca on Nov 22, 2023
Dear Robert, Thank you very much for your kind feedback.We're delighted to hear that you found our hotel to be immaculate and tranquil, and that the overall aesthetics met your expectations. It's wonderful to know that our efforts to maintain a high standard of cleanliness and serenity have been recognized. We strive to provide a comfortable and enjoyable environment for all our guests, and your feedback is a testament to our team's hard work. We are sorry that the solutions provided during the stay were not satisfactory, and we appreciate your understanding.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección Barceló Costa Vasca

8/10 Good

Iulian

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
chlorine odor in the room
Stayed 2 nights in Oct 2023
Response from Dirección Barceló Costa Vasca on Nov 3, 2023
Dear Iulian,Thank you for your review.We are delighted to hear that you were satisfied with the room cleanliness, hotel condition, service, and room amenities during your stay. Our team works hard to maintain high standards and provide a comfortable environment for our guests.However, we apologize for the inconvenience caused by the chlorine odor in your room. We understand that this may have affected your overall experience, and we appreciate your feedback. Our hotel is committed to continuously improving our services and facilities, and your comments help us identify areas for improvement.We hope to welcome you again in the future. Best regards,Dirección Barceló Costa Vasca

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Donostia
Beautiful hotel in a lovely part of town. Staff were polite, extremely friendly and helpful. Really enjoyed my stay.
Stayed 3 nights in Oct 2023
Response from Dirección Barceló Costa Vasca on Nov 3, 2023
Dear John, Thank you very much for your kind feedback.We are delighted to hear that you found our hotel beautiful and enjoyed its location in a lovely part of town. Our team truly appreciates your kind words about their politeness, friendliness, and helpfulness. It is our goal to provide exceptional service to all our guests, and we are glad we could meet your expectations.We hope you had the opportunity to explore the nearby Ondarreta beach, just 550 meters away, and the famous Peine del Viento sculpture by Eduardo Chillida. Our hotel is also well-connected to the city centre via the La Concha beach promenade, making it an ideal base for discovering San Sebastián's vibrant culture and events.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección Barceló Costa Vasca

8/10 Good

Buenaventura

Stayed 1 night in Oct 2023

10/10 Excellent

Jane

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful!!!
Stayed 1 night in Oct 2023
Response from Dirección Barceló Costa Vasca on Oct 21, 2023
Dear Jane,Thank you for your positive feedback.We are thrilled to hear that you found our room cleanliness, hotel condition, service, and room amenities to be exceptional. Our recently renovated urban hotel is designed to provide our guests with a comfortable and enjoyable stay, and it is always rewarding to know that we have succeeded in doing so.It is great to know that our location, close to Ondarreta beach and connected to the city center by the beautiful La Concha beach promenade, added to the enjoyment of your visit. We take pride in offering a wide range of amenities, including our Ulía Buffet and À la carte Restaurants, outdoor swimming pool, and garden area, to ensure a memorable experience for our guests.We look forward to welcoming you back on a future occasion.Best regards,Dirección Barceló Costa Vasca

10/10 Excellent

Pamela, Windermere

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is relatively new and very nice. It is a nice walk from the hotel to the beach. I had a good dinner at the restaurant, the bed was very comfortable, the room and bathroom were very clean. Cannot say anything bad about the hotel. Will definitely go back.
Stayed 1 night in Oct 2023
Response from Dirección Barceló Costa Vasca on Oct 21, 2023
Dear Pamela,Thank you for your positive feedback.We are delighted to hear that you enjoyed the comfortable bed and the cleanliness of your room and bathroom. It's great to know that our restaurant provided you with a delicious dinner during your stay. Our prime location, just a short walk from the beach, is indeed one of the highlights of our hotel, and we're glad you appreciated it.We look forward to welcoming you back on a future occasion.Best regards,Dirección Barceló Costa Vasca

6/10 Okay

Jesmarie

Good property
Stayed 5 nights in Oct 2023
Response from Dirección Barceló Costa Vasca on Oct 13, 2023
Dear Smari,Thank you for your review.We are, nevertheless, pleased that you had an enjoyable stay with us.We hope to see you again in the future. Kind regards,Dirección Barceló Costa Vasca

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quaintly located in the hills just outside of San Sebastián Centro. Only a few stops away via the Route 16 bus which stops directly in front of the hotel. The hotel itself is still young so displays many modern features and functionalities. Rooms are clean and comfortable with USB ports near the bed for ease and convenience. Room Balcony size is large enough for 2 on 2 football game. Hotel staff very attentive and will assist where possible.
Response from Dirección Barceló Costa Vasca on Oct 7, 2023
Dear Martin, Thank you very much for your kind feedback.We are delighted to hear that you appreciated our convenient location near San Sebastián Centro and the Route 16 bus stop. It's great to know that you found our hotel to be modern and well-equipped, with clean and comfortable rooms. We're also pleased that you enjoyed the large balcony and the attentive service provided by our staff.We apologize if there were any aspects of your stay that did not meet your expectations. Rest assured, we continuously strive to improve our facilities and services to ensure an exceptional experience for all our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección Barceló Costa Vasca

8/10 Good

Keith

Liked: Cleanliness, property conditions & facilities
A
Stayed 4 nights in Sep 2023

8/10 Good

ENDA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant
Nice pleasant stay ,nice pleasant staff apart for check out chap who checked us out was extremely rude and very abrupt to us .Glad we did not meet him at check in
Stayed 3 nights in Sep 2023
Response from Dirección Barceló Costa Vasca on Sep 27, 2023
Dear Enda,Thank you for your review.We are delighted to hear that you had a pleasant stay and appreciated our friendly staff. Our team strives to provide excellent service to all our guests, and it is always rewarding to receive positive feedback.However, we are truly sorry to hear about your experience during check-out. We take all feedback seriously and will address this issue with our team to ensure that it does not happen again. We understand the importance of a smooth check-out process and apologize for any inconvenience this may have caused.We hope to welcome you back in the future. Best wishes,Dirección Barceló Costa Vasca

10/10 Excellent

Andreina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Alex

Traveled with group, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Restaurant menu not sufficiently varied
Stayed 2 nights in Sep 2023
Response from Dirección Barceló Costa Vasca on Sep 20, 2023
Dear Alex,Thank you for your review.We appreciate that you chose to stay with us and that the high standards we set ourselves met your expectations.However, your comment regarding the menu selection has been duly noted and we will take this into consideration as we endeavour to better meet the expectations of our guests.We hope to welcome you back in the future. Best wishes,Dirección Barceló Costa Vasca

6/10 Okay

Alistair

Traveled with partner
Liked: Cleanliness
I reported an issue with lights not working on the day of arrival, these were not fixed and no communication why despite me providing feedback to them during our stay. The nicely refurbished hotel is spoilt by unfixed wear and tear like the lighting, broken hooks in the bathroom and door stop in the hallway. Taken together with no response from staff indicates and lack of care.
Stayed 3 nights in Sep 2023
Response from Dirección Barceló Costa Vasca on Sep 15, 2023
Dear Alistair,Thank you for your review.We are glad to hear that you appreciated the cleanliness of our rooms. Our team works diligently to maintain a high standard of cleanliness for our guests' comfort.However, we are sorry to hear about the issues you encountered with the lighting and the lack of communication from our staff. We understand how important it is to address concerns promptly and efficiently. We have taken note of your feedback and will work on improving our communication and maintenance processes to ensure a better experience for our guests in the future. We apologize for any inconvenience this may have caused during your stay.We hope to see you again in the future. Kind regards,Dirección Barceló Costa Vasca

10/10 Excellent

Kate

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really enjoyed our stay. Spacious room and all extremely clean. Good pool area and only 15 min walk to the town centre, so we’ll positioned. Had 2 meals which were both very nice. Would thoroughly recommend.
Stayed 3 nights in Sep 2023
Response from Dirección Barceló Costa Vasca on Sep 12, 2023
Dear Kate,Thank you for your positive feedback.We are delighted to hear that you enjoyed the spacious and clean room, as well as the pool area. Our location is indeed ideal for exploring the city, and we're glad you found it convenient for your stay. It's great to know that you had two enjoyable meals at our restaurant, and we appreciate your recommendation.We are grateful for your kind words and positive feedback, and we look forward to welcoming you back in the future.We look forward to welcoming you back on a future occasion.Best regards,Dirección Barceló Costa Vasca

8/10 Good

Marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice modern hotel in San Sebastian
Nice modern hotel located in a tranquil area of San Sebastian, a few blocks away from the beach
Stayed 1 night in Sep 2023
Response from Dirección Barceló Costa Vasca on Sep 11, 2023
Dear Marco, Thank you very much for your kind feedback.We are pleased you enjoyed staying at our hotel and that our team were attentive to your needs.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección Barceló Costa Vasca

10/10 Excellent

Kirsty

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved this hotel
Loved this hotel, really clean and fresh, Beautiful reception and bar area, we couldn't believe what great value a glass of wine in the bar was! Staff very helpful. We decided to walk from the bus station which was uphill so would recommend a taxi if you might have difficulty with this. Nice walk to the promenade. Beautiful pool area. There is also an amazing gym which we didn't use. We didn't eat in the hotel so can't comment on that. Super comfy bed, good shower, lovely decor. Would love to come back.
Stayed 2 nights in Sep 2023
Response from Dirección Barceló Costa Vasca on Sep 11, 2023
Dear Kirsty,Thank you for your positive feedback.We are pleased that you enjoyed staying at our hotel and that our team were attentive to your needs.We look forward to welcoming you back on a future occasion.Best regards,Dirección Barceló Costa Vasca

10/10 Excellent

Mitsuki

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
From check-in to check-out, everything was perfect. I strongly recommend this hotel when people stay in San Sebastián!
Stayed 2 nights in Sep 2023

6/10 Okay

Rish

Liked: Cleanliness
Value for money in question
Stayed 2 nights in Aug 2023
Response from Dirección Barceló Costa Vasca on Aug 28, 2023
Dear Msad, thank you for taking the time to share your review with us.We are very pleased that you had a pleasant stay at our hotel and would like to thank you for highlighting our competitive rates as we always strive to ensure the best pricing for our guests.We look forward to welcoming you back on a future occasion.Best wishes,Dirección Barceló Costa Vasca

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful stay at the Barcelo costa vasca. Came with my friend for my mini break in San Sebastián. The pool is nice and large too. The pool bar shack is good to grab drinks and small snacks from. This place is about a 35 minute walk into the centre of San Sebastián. There is a number 16 bus, but it’s a bit hit and miss in line with Apple Maps public transport.
Stayed 4 nights in Aug 2023
Response from Dirección Barceló Costa Vasca on Aug 21, 2023
Dear Kathryn,Thank you for your positive feedback.We are delighted to hear that you enjoyed your stay with us and appreciated our pool and pool bar for drinks and snacks. It's great to know that you found our hotel to be a beautiful place for your mini break in San Sebastián. We understand that the distance to the city center may not be ideal for everyone, but we are glad that you were able to make use of the bus service, even if it was a bit hit and miss. Our hotel is indeed connected to the city center by the lovely La Concha beach promenade, which offers a scenic walk for our guests.We apologize if the public transport information provided by Apple Maps was not accurate during your stay. For future visits, our reception team is always available to assist with any transportation inquiries and provide the most up-to-date information.We look forward to welcoming you back on a future occasion.Best regards,Dirección Barceló Costa Vasca

10/10 Excellent

Michelle

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel outside of the city center. This was a girls trip that started off in Madrid. We made our way to San Sebastián and booked 2 rooms for 2 nights. Lobby is gorgeous and bar was great. Super cute rooms and comfy beds. Beach is about an 8 minute walk down the hill. Beautiful beach. restaurants /bars/ supermarket are also about an 8 minute walk down the hill. Key is to walk down the hill and take the bus back 😉 The bus is right in front of the hotel and we also took it to the city center. Less than 10 minutes. Breakfast was also great and super cute vibes in the covered outdoor seating area.
Response from Dirección Barceló Costa Vasca on Aug 14, 2023
Dear Michelle,We appreciate that you took the time to share your experience with us.We are thrilled to hear that you and your friends enjoyed our beautiful lobby, comfortable rooms, and the convenient location near the beach and local amenities. It's great to know that our bar and breakfast offerings added to the positive vibes of your stay. We appreciate your kind words about our outdoor seating area and the ease of using public transportation to explore the city center.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Dirección Barceló Costa Vasca

10/10 Excellent

katherine, sugar land

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was good
Stayed 3 nights in Jul 2023
Response from Dirección Barceló Costa Vasca on Aug 12, 2023
Dear Katherine,Thank you for your positive feedback.A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us.We look forward to welcoming you back on a future occasion.Best regards,Dirección Barceló Costa Vasca

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023

8/10 Good

Amanda

Traveled with family
The rooms we had felt dirty around the skirting boards and had cheap laminate flooring which despite the recent refurb, already needed replacing. Getting in and out of the shower/bath proved to be difficult with the toilet situated at the end of the bath.
Stayed 2 nights in Jul 2023
Response from Dirección Barceló Costa Vasca on Jul 31, 2023
Dear Amanda,We appreciate that you took the time to share your experience with us.We are sorry to learn about the issues you encountered in your room. We take cleanliness very seriously, and we will address your concerns with our housekeeping team to ensure that our high standards are maintained. We look forward to the pleasure of welcoming you back on future occasions.Best regards,Dirección Barceló Costa Vasca

10/10 Excellent

Vanessa

Stayed 2 nights in Jul 2023

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2023

10/10 Excellent

sargon

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great 👍
Stayed 2 nights in Jul 2023
Response from Dirección Barceló Costa Vasca on Jul 19, 2023
Dear Sargon, Thank you very much for your kind feedback.We are pleased that we were able to meet your expectations.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección Barceló Costa Vasca

4/10 Poor

Jason, London

Traveled with group
Disliked: Staff & service, property conditions & facilities
A terrible hotel and not worth 4 stars! The old receptionist at check-in was unfriendly and rude.m and couldn’t be bothered to tell us that car parking just outside the hotel is €3.7 per day instead of €20 in the hotels car park. There’s an extra surcharge of €28 per person per day if you want to use the gym and spa facilities, even though this is advertised on the Expedia website! The bathroom tap was not working properly and there were holes in the bed sheets! The bedroom walls are paper thin and we were kept up by a group of teenage girls next door, we complained to the hotel but they did nothing! Location is like 35 minutes walk from the centre of San Sebastián and up hill! Avoid this hotel if you want a pleasant stay!
Response from Dirección Barceló Costa Vasca on Jun 29, 2023
Dear Jason,Thank you for taking the time to share your feedback.We appreciate your feedback and are glad to hear that you found our location convenient, being just a short walk from Ondarreta beach and connected to the city center by the beautiful La Concha beach promenade. However, we are sorry to hear about the issues you encountered during your stay.We apologize for any inconvenience caused by the receptionist's attitude and the lack of information regarding parking options. Our staff is trained to provide excellent service, and we will address this matter internally. Regarding the gym and spa facilities, we would like to clarify that these services are offered at an additional cost, as mentioned on our website. We apologize for any confusion caused by third-party websites.We are sorry to hear about the issues with the bathroom tap and bed sheets. Our housekeeping team is committed to maintaining high standards of cleanliness, and we will investigate this matter to ensure it does not happen again. We also apologize for the noise disturbance you experienced and regret that the solutions provided during your stay were not satisfactory.While our hotel is located a bit further from the city center, many guests enjoy the peaceful surroundings and the proximity to the beach. We hope that you were able to explore the nearby attractions, such as the famous Peine del Viento sculpture by Eduardo Chillida.We hope you will consider staying with us again in the future. Best regards,Dirección Barceló Costa Vasca

4/10 Poor

Victoria

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023

8/10 Good

Lara

Liked: Cleanliness, staff & service
Very nice hotel, staff very helpful. I was only disappointed because I booked on the basis of the pool, which was not open.
Stayed 3 nights in Jun 2023
Response from Dirección Barceló Costa Vasca on Jun 8, 2023
Dear Lara,We appreciate that you took the time to share your experience with us.We are sorry if the pool did not meet all your expectations and have informed our maintenance staff to have this checked.We are, nevertheless, pleased that you had an enjoyable stay with us.Your feedback will be shared with all hotel teams as we are sure they find such comments motivating.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Dirección Barceló Costa Vasca

6/10 Okay

Lydia

Liked: Cleanliness, property conditions & facilities
Of the 4 hotels we have stayed at on this trip so far, this has been our least favorite. Breakfast was good with a lot of options. The breakfast staff was very friendly. The room was clean, safe and quiet. The balcony was nice. Our least favorite part of this hotel was the front desk staff who did help, but were not very nice about it and gave the impression it was beneath them. We felt as if we were an inconvenience. Beautiful city!
Stayed 2 nights in Jun 2023
Response from Dirección Barceló Costa Vasca on Jun 9, 2023
Dear Lydia,We appreciate that you took the time to share your experience with us.We are pleased that you appreciated our convenient location and the high standards we work hard to uphold. We are very sorry that you felt our service fell below the standards expected of us. Rest assured that we will address this with our team members.We look forward to the pleasure of welcoming you back on future occasions.Best regards,Dirección Barceló Costa Vasca

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
San Sebastián 2023
It was as a very nice visit and would stay therefore again
Stayed 1 night in May 2023
Response from Dirección Barceló Costa Vasca on May 10, 2023
Dear Guest, Thank you very much for your kind feedback.It means a lot to know that you appreciated our high standards and comfortable rooms.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección Barceló Costa Vasca

10/10 Excellent

Eduardo A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Cathy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Close to shopping. Beautiful hotel. Highly recommend! We loved it.
Stayed 2 nights in Apr 2023
Response from Dirección Barceló Costa Vasca on Apr 6, 2023
Dear Cathy,Thank you for your positive feedback.We are delighted to hear that we met your expectations. Our team members always work hard to create a memorable experience for our guests, and feedback like this inspires us to keep up the good work.Furthermore, we are happy that you found our location to be ideal for your needs.We look forward to welcoming you back on a future occasion.Best regards,Dirección Barceló Costa Vasca

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a very pleasant night at the hotel. What we liked the most was the room service, the food was delicious. We also loved the impeccable kitchen at breakfast.
Stayed 1 night in Feb 2023
Response from Dirección Barceló Costa Vasca on Feb 20, 2023
Dear Guest, Thank you very much for your kind feedback.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección Barceló Costa Vasca

10/10 Excellent

Jason

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay! The breakfast was good, get down early for a better selection.
Stayed 1 night in Nov 2022
Response from Dirección Barceló Costa Vasca on Nov 25, 2022
Dear Jason, Thank you very much for your kind feedback.We are glad that you had a pleasant stay and appreciated our high standards and quality service. Our dedicated team always aim to deliver the best experience to all of our guests and your kind words are truly rewarding.It's great to hear that you were able to make the most of our tasty breakfast, and hope it kick-started your day.We look forward to welcoming you back for another memorable experience.Best wishes,Dirección Barceló Costa Vasca

10/10 Excellent

Ion

Stayed 1 night in Nov 2022

10/10 Excellent

Morgan

Liked: Cleanliness, property conditions & facilities, room comfort
Beautiful hotel and lovely location. Very walkable to all sites including the beach, funicular and old town. Excellent service and lovely room. Would definitely come back!
Stayed 2 nights in Sep 2022
Response from Dirección Barceló Costa Vasca on Oct 5, 2022
Dear Morgan,Thank you for your positive feedback.We are delighted that you had such a memorable stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations.We look forward to welcoming you back on a future occasion.Best regards,Dirección Barceló Costa Vasca

6/10 Okay

Ralph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable Stay in San Sebastian
The bed was comfortable but this hotel was not within walking distance of town. Room was a little tight with our two pieces of luggage and we had some issues with the television not working for us and getting the water in the shower to turn off. Nice bar downstairs that served our favorite brandy.
Stayed 3 nights in Sep 2022
Response from Dirección Barceló Costa Vasca on Sep 27, 2022
Dear Ralph,Thank you for your review.It is a pleasure to learn that you appreciated our high standards and quality beds.However, we are sorry that your breakfast experience did not meet your expectations. We are continuously working to improve the quality and variety of our buffet and a la carte menu and would love to hear any suggestions you may have on your next visit.Also, as we do offer rooms of different types and sizes, our reception team would be more than happy to help you find the one best suited to your requirements.We hope to welcome you back in the future. Best wishes,Dirección Barceló Costa Vasca

10/10 Excellent

AVINASH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2022

8/10 Good

Gary

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice clean hotel
Nice friendly hotel, modern and clean with a great pool and outside area. Handy for the beach, a little bit of a walk into the centre, it’s good to build and appetite and burn off the pintxos. Only improvement would be to note that a few rooms don’t have balconies, maybe just the family ones.
Stayed 4 nights in Aug 2022
Response from Dirección Barceló Costa Vasca on Aug 30, 2022
Dear Gary,Thank you for your review.We are also sorry to learn that you were a little disappointed with the view from your room as your satisfaction is our priority. We try to accommodate all our guests' preferences, however, this is dependant on availability.We hope to see you again in the future. Kind regards,Dirección Barceló Costa Vasca

6/10 Okay

esperanza

Traveled with family
Liked: Amenities
Estuvimos dos noches . No limpiaron el cuarto Avisamos que el secador pelo estaba dañdo no lo arreglaron al igual que la mesa de noche. El hotel muy lindo bien ubicado pero mal servicio
Stayed 2 nights in Aug 2022
Response from Dirección Barceló Costa Vasca on Aug 19, 2022
Apreciada Esperanza, Nos ha encantado tenerle alojada con nosotros y le damos las gracias por el tiempo empleado en dejarnos sus impresiones.Me disculpo personalmente por el servicio que ha recibido durante su estancia en nuestro hotel, sobre todo porque sus comentarios no reflejan el estándar habitual de servicio que nos esforzamos en asegurar a nuestros huéspedes. La limpieza es una de nuestras prioridades principales y lamentamos sinceramente no haber alcanzado sus expectativas así como también las nuestras, por lo que hemos compartido sus comentarios con la persona responsable del departamento para asegurar que la situación descrita no vuelva a ocurrir.Gracias por elegirnos y por sus críticas constructivas, esperamos tener la oportunidad de servirle de nuevo en el futuro y poder tener la oportunidad de superar las expectativasDirección Barceló Costa Vasca

10/10 Excellent

Jamee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2022

10/10 Excellent

Victor Manuel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

6/10 Okay

Jessica

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The hotel was clean, air conditioned and relatively spacious so no complaints about the basics. It included some coffee/tea and a small fridge. It was on a nice leafy street up the hill from the beach, a 20 minute walk to Playa de la concha and probably 40 min to old town. I wished we were closer to the beach/old town. The amenities were also a bit lacking at this pricepoint (which was quite pricey for a family sized room.) Breakfast would have been an additional 60 euros/day so overpriced for this area thus we ended up doing other things. Max parking price wasn't clearly displayed but was maybe 32 euros/day? Street parking is possible and what we ended up doing the last day to save money (it's 3 euros/day to compare). They also didn't include pool or beach towels, which is standard at nicer hotels. The Barcelo is fine but there are probably better more centrally located choices for the money. If the Barcelo included breakfast and parking it would be a much better deal.
Stayed 3 nights in Jul 2022
Response from Dirección Barceló Costa Vasca on Jul 20, 2022
Dear Jessica, Thank you for sharing your review. We regret that our location wasn't ideal for you in some aspects, however, our team are very happy to give advice on the best way to visit the area. Moreover, thank you for your feedback on the car park price. We understand that additional fees can be inconvenient and do everything in our power to keep this rate as low as possible in line with that of nearby hotels with this service. Please keep in mind that by charging this amount, we are able to keep the area clean, well maintained, and monitored by our security staff. We are, nevertheless, pleased that you had an enjoyable stay with us. We thank you for highlighting the high standards of our installations, being fully aware that this is of primary importance for our guests to feel comfortable in our hotel, our housekeeping team undertakes a thorough cleaning of our installations and rooms on a daily basis. Likewise, thank you for the description of the room we accommodated you in during your stay, it is our goal to provide our guests with attractive and spacious rooms and we are really happy to know you appreciated yours. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Dirección Barceló Costa Vasca

10/10 Excellent

Ashok

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good rooms (we had a second one for our adult children). Located walking distance from the beach, with some good cafes etc nearby and we walked all around town. We never used the pool but it seemed nice.
Stayed 5 nights in May 2022
Response from Dirección Barceló Costa Vasca on Jun 20, 2022
Dear Ashok, Thank you very much for your kind feedback. A message of satisfaction from a recent guest is always a reward and incentive for our team to continue upholding the standards expected of us. We look forward to welcoming you back for another memorable experience. Best wishes, Dirección Barceló Costa Vasca

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Workmanship lacking in rooms.
Although the hotel is beautiful, we were unable to enjoy the pool due to some “paperwork” needing to be submitted. Also, the sliding door to our washroom was a mirror/glass combo. Although the mirror should be placed on the exterior, it was in fact placed on the interior of the washroom which meant anyone in the room can watch us to our business/shower, therefore there was zero privacy. On a positive note, great location if you’re looking to enjoy the beach or Monte igueldo.
Stayed 3 nights in Jun 2022
Response from Dirección Barceló Costa Vasca on Jun 22, 2022
Dear Guest, Thank you for sharing feedback about your recent stay. We are sorry if the pool hours did not meet your expectations. Nevertheless, we are happy to know you found our hotel to be in a convenient location during your visit to San Sebastian. B-LikEat breakfasts represent healthy eating habits that have become a better way to live especially while travelling. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products; and it's wonderful to know you appreciated our offerings. We are equally pleased to know that you liked the room we accommodated you in and that you found it to be clean and comfortable at all times. We hope to see you again. All the best, Dirección Barceló Costa Vasca

10/10 Excellent

Derek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spain Vaca!!
Nice hotel, very cozy rooms with a huge king-size bed. Slept like a baby. Customer service was fantastic, bartenders were really friendly! Breakfast was delicious, they’ll make fantastic omelettes as long as you let them know how you like it! Thank God it was beautiful weather because the pool was closed. Very ambiguous description of seasonal, showed mostly pictures of the pool yet it was closed when you got there surprisingly. But because the weather was so nice we were able to go to the beautiful beach for two days! Much better anyway!! San Sebastian is a wonderful city, I have been all around the world and multiple locations in Spain, I would say I like the city better than Barcelona, my opinion! I could live here for sure!!
Stayed 3 nights in May 2022
Response from Dirección Barceló Costa Vasca on Jun 11, 2022
Dear Derek, Thank you for your review. We are sorry if the pool hours did not meet your expectations. In addition to making it possible for our maintenance staff to perform their duties, these hours are in accordance with lifeguard regulations to guarantee the safety of our guests. Moreover, as a consequence of the current situation, here at Barceló Hotel Group we have adapted our services to guarantee the safety of guests and team. We sincerely regret your disappointment with the measures implemented at the hotel and experienced during your stay. We appreciate your feedback and remain at your entire disposal for any additional comments that help us to continue improving our service and the safety of our facilities. We are, nevertheless, pleased that you had an enjoyable stay with us and are delighted that you found our hotel to be in an ideal location for your trip. We are also very pleased to know that you appreciated the room we accommodated you in and that you found it to be comfortable. Furthermore, our breakfast represents healthy eating habits that have become a better way to live and while travelling. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based, and seasonal products and are pleased it helped you start your day off right. We are especially pleased that you had a chance to truly enjoy our warm hospitality. We do pride ourselves on providing personalized service to meet the individual requirements of our guests.  Lastly, we would like to thank you for highlighting the comfort of our beds; at Barceló we understand that a comfortable and satisfying night's sleep is a top priority for our guests, therefore we pay close attention when it comes to choosing the mattresses. We hope to see you again in the future. Kind regards, Dirección Barceló Costa Vasca

8/10 Good

robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Nice hotel a little way from the beach and about 25 mins walk to the old town. Room was comfortable and food in restaurant good. Breakfast and parking too expensive!.
Stayed 2 nights in May 2022
Response from Dirección Barceló Costa Vasca on Jun 11, 2022
Dear Robert, Thank you for sharing your opinion of your stay with us. It is rewarding to read that you had such a pleasant stay. While we would like to believe that we have a good selection of quality dishes on our breakfast buffet to satisfy a variety of tastes for a reasonable price; we have noted your comments in this regard. Nevertheless, we are delighted to know that you found our location to be convenient for visiting the many nearby attractions. We hope to welcome you back in the future. Best wishes, Dirección Barceló Costa Vasca

10/10 Excellent

Susan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the property and the area it s in. The room was clean and the shower was great. The breakfast was very nice lots of choice and there was even a chef to prepare omelette etc. It’s a shame the pool was closed but we paid to use the spa underneath the hotel is was a little expensive but a nice facility.
Stayed 4 nights in Apr 2022
Response from Dirección Barceló Costa Vasca on Apr 29, 2022
Dear Susan, We appreciate that you took the time to share your experience with us. We are sorry if the pool hours did not meet your expectations. In addition to making it possible for our maintenance staff to perform their duties, these hours are in accordance with lifeguard regulations to guarantee the safety of our guests. We are, nevertheless, pleased that you had an enjoyable stay with us and are delighted that you found our hotel to be in an ideal location for your trip. Moreover, we are thrilled to read your compliments about our team as we strive to provide our guests with caring and personalized service. We place great value on our personnel being guest-orientated and welcoming at all times. We are pleased to know that you appreciated the high standards and quality service of our Spa. We thank you for complimenting our high standards; we strive to give total confidence in this area, being fully aware that this is a top priority for our guests. Our breakfasts represent healthy eating habits that have become a better way to live and while travelling. We strive to provide guests with new experiences by introducing local, natural, organic, plant-based and seasonal products and are pleased to know this helped start your day off perfectly. We look forward to the pleasure of welcoming you back on future occasions. Best regards, Dirección Barceló Costa Vasca