Santa Cruz Vacations from $2,121

Fairly easy to find, with underground parking staff very friendly and helpful, Rooms clean and well laid out, Food excellent and the service for evening and breakfast, very good, would not hesitate about staying there again, excellent prices.

Misleading advertisement and management didn’t respond when we complained. I booked a cabin via hotels.com at Finca el Mazo for my family including our two young children. It was advertised as being family friendly with lots of activities including swimming pool, football, games room and basketball. When we arrived, it was apparent there was an organised camp of maybe 100 teenagers including a stage, amplifiers, loud music and cheering etc. While this caused us no distress during the daytime, the groups were using many of the facilities which meant we couldn’t. Particularly the football, basketball and table tennis tables were in use for organise competitions. When it came to bedtime, the noise didn’t stop and in fact got worse. We were kept awake until 2:30am. The noise then started again at 7am. When we raised this as a complaint in the morning, while the staff we spoke to were pleasant and helpful, the management were not on site and contrary to the advert, only Spanish was spoken so as English speakers we found it difficult. I emailed the office email address to complain and nearly a week later I’m yet to have any meaningful response. Hotels.com have given me a small goodwill gesture payment

Excellent location & amazing staff

Excellent location. with park & harbour very close. Staff excellent Have stayed there several times and would not consider anywhere else. 5 mins walk from bus or train.-or ferry! Have not dined in hotel{ but menu looks good} Good choice of food within few mins walk