Santa Franca Monastery

Stayed 4 nights – disappointing housekeeping and basic amenities. The room itself was fine, but several basic service issues made the stay frustrating: • Body wash and shampoo were never refilled, even after we opened the bottles. • Used towels were not cleaned during our stay. • Rubbish was not emptied regularly. • The room phone didn’t work at all, so we had to go down to reception every time we needed anything. • There was no bottle opener in the room, and the hotel didn’t even have one available — they suggested we borrow one from a bar in another hotel. That felt quite ridiculous. • It was noisy in the mornings — we could clearly hear people talking outside and downstairs through the window, plus the sound of renovations. These are fairly basic expectations for a hotel stay, and they weren’t met over four nights. Hopefully management can improve the housekeeping, room amenities and noise control.

Fair price.