Santa Leonor Vacations from $124

Había mucha bulla en los pisos de arriba y las toallas estaban con mal humor, llame al concerge pero me dijo q tenía q esperar hasta el otro día porque ya se había ido

Dear Management, I had a nice time staying at the Costa del Sol Trujillo Centro Hotel. This was my second extended stay at your hotel. All staff were very attentive to my family and me. In particular, I thank Alex Ruiz for his professional attitude at Papikra Restaurant. The only thing I want to bring to your attention concerns your two-hour visitors' stay... keep in mind that I am sure most travelers como to Trujillo as tourist, and as in my case, to visit with my family. I had a nine-hour flight to get to Trujillo to see my family. With your new two-hour visiting policy, personally, I don't think it's woth staying at your hotel. I will, however, recommend your hotel to whoever is just doing tourism. Thank you, Cordially, Flor Dieguez.

I liked the hotel and the rooms; it was affordable. However, I didn’t like the way the lady at the reception talked to me like she was the owner of that place. Please train your staff in customer service. Also, she refused to accept my U.S. passport, and I had to pay taxes for my stay, even though I told them my entry date to Peru. Their excuse was that it’s because I’m Peruvian. I am both Peruvian and American, I have dual citizenship and live in the U.S. I’ve never had these problems with Costa del Sol or any other hotel in Peru.

Great location. But do not pay extra for the upgraded room - example, the suite that offers the big bathtub. It looks like a nice bathtub, except that the water comes out soooooo slowly it would take days to fill up - making it unusable. The bathtub had a layer of dust all around it, so clearly it was unusable for previous tenants as well. The dining room is nice - if you're there during the "correct" hours. Otherwise, don't expect to get a beer or a glass of wine. No one is there and everything is locked. And when you go to the front desk to ask, they look at you like you're crazy. The best part of the stay was the bartender from Venezuela. He was lovely and interesting to talk to. He introduced us to another Venezuelan couple who live down the road. And the wife makes the best brownies!!!

The staff at Tierra Viva, all of them, made my family and I feel at home, they were super attentive, respectful and accommodating and we were extremely grateful. The food is good and Frank makes the best drinks, great location. Great experience every time. I would highly recommend it to anyone staying in Trujillo.