Santa Lua Eventos Tours

The location is excellent. Cute little studio. The amenities are great. The communication was excellent. Every time I needed help or just needed to clarify something the responses were fast, clear and friendly. The place is safe and it has security staff wondering around the building often. The 24 hours receptionists were very sweet and helpful. Unfortunately, for me the place was not as clean as described and reviewed from other guests. The floors were dirty not mopped, walls splashed and fingerprints marks everywhere, shower mold details were missed in corners. They wiped everything in the kitchen but streaks everywhere. The toilet had yelow substance drips when I lifted the lid. I had to clean it again.The bathroom sink was full of hair in the drain from a previous guest and somewhat clogged. The bedding was very clean. I would definitely stay there again if they focused more on cleaning details. Thank you

Habitación espaciosa y comoda

We booked a lux apartment. Check-in was easy, and our bags were quickly taken to our suite. The suite was beautiful, with a well-equipped kitchenette, very comfortable lounge, good sized bedroom with very comfortable bed, well equipped dressing area, safe, and a fantastic luxurious bathroom. There was also a separate small washroom. Outside, there was a full length balcony running the length of the lounge and bedroom. The hotel itself is in a fantastic area that felt very safe well into the evening and had many great restaurants, bars and shops within a 10-15 minute walk. I would 100% come back to this place if I was in Sao Paulo again, it is 10/10. The only slight criticism is the breakfast is just okay - not bad, but not great - but the one time we ate dinner we had fantastic service and delicious food. The second reason I would recommend this hotel is because of the outstanding staff. I was travelling with my wife for our 25th wedding anniversary, and I very stupidly left my gold wedding ring in the room and didn't realise until I had passed through airport security. At many hotels I think you may not get such a valuable item back, so I was immensely relieved and grateful when I called them to be told they had it. They very kindly arranged for the ring to be returned to me in the UK (at my expense, of course) and they patiently dealt with the courier DHL (who were incompetent throughout) over several days. Thanks to the staff, I have my ring back - thank you!!!