COVID-19 alert: Travel requirements are changing rapidly, including need for pre-travel COVID-19 testing and quarantine on arrival.

Sheraton Santo Domingo Hotel

Photo gallery

Featured Image
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Outdoor pool, pool umbrellas, sun loungers
Premium bedding, down comforters, minibar, in-room safe

Overview of Sheraton Santo Domingo Hotel

Sheraton Santo Domingo Hotel

4 out of 5

4.4/5 Excellent

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Pet friendly
  • Air conditioning
  • Spa

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • 72-hour vacancy between guest room stays

Explore the area

  • Popular LocationEl Obelisco Macho6 min walk
  • Popular LocationThe Count's Gate19 min walk
  • Popular LocationNational Palace8 min drive
  • AirportSanto Domingo (SDQ-Las Americas Intl.)38 min drive

Choose dates to view prices

About this area

Santo Domingo

Located in Santo Domingo, Sheraton Santo Domingo Hotel is connected to a shopping center. Sambil Santo Domingo and Blue Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Parque Colon. Larimar Museum and Trampolin Children's Museum are also worth visiting.
Popular Location

What's nearby

  • El Obelisco Macho - 6 min walk
  • The Count's Gate - 19 min walk
  • National Palace - 8 min drive
  • Museum of History and Geography - 8 min drive
  • Plaza de la Cultura - 9 min drive

Getting around

  • Joaquin Balaguer Station - 2 min drive
  • Las Americas Intl. Airport (SDQ) - 23 min drive

Restaurants

  • Cafe Casabe Restaurant — 1 min walk
  • Sol Pool Lounge & Restaurant — 3 min walk
  • Luna Tapas Bar & Restaurant — 3 min walk
  • Villar Hermanos Garden Cafe — 5 min walk
  • Cafeteria Restaurant Manolo — 7 min walk

About this property

Sheraton Santo Domingo Hotel

Pet-friendly hotel connected to a shopping center in Santo Domingo with free valet parking
This smoke-free hotel features a restaurant, an outdoor pool, and a health club. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a coffee shop/café, and a snack bar/deli are onsite. All 245 soundproofed rooms feature WiFi and 24-hour room service. Comforts include premium bedding and down comforters, and guests will also find conveniences like refrigerators and coffee makers.
Sheraton Santo Domingo Hotel offers 245 accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 42-inch plasma televisions come with cable channels and pay movies. Refrigerators and coffee/tea makers are provided. Bathrooms include showers, slippers, complimentary toiletries, and hair dryers.

In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool, a health club, and a sauna.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)
Follows industry cleaning and disinfection practices of Safe Travels (WTTC - Global)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest accommodations are accessible via mobile device
Guest rooms kept vacant for 72 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Masks are required at the property
Hand sanitizer provided
Individually-wrapped food options available for breakfast, lunch, dinner, and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: WiFi (USD 12 per night)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free extended parking on site
  • Free valet parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking and van parking available
  • 24-hour roundtrip airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–11 AM
  • 1 restaurant and 1 coffee shop/café
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center
  • Outdoor pool
  • Sauna
  • Shopping

Family friendly

  • Free cribs/infant beds
  • Laundry facilities
  • Outdoor pool
  • Refrigerator
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Elevator
  • Free newspapers in lobby
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • English
  • French
  • Spanish

Business services

  • Business center
  • Conference center (5355 square feet of space)
  • Meeting rooms - 13

Outdoors

  • BBQ grill(s)
  • Pool sun loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille signage
  • Grab bar in bathtub
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down comforter
  • Free cribs/infant beds
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shower
  • Towels

Entertainment

  • 42-inch plasma TV
  • Cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Iron/ironing board
  • Laptop-compatible safe
  • Mobile key entry
  • Phone
  • Slippers
  • Soundproofing
  • Window screens

Similar properties

See similar properties

Policies

Check-in

Check-in time starts at 3 PM
Early check-in subject to availability
Early check-in fee: USD 50
Express check-in

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets stay free
Dogs welcome
Up to 30 lbs
Service animals are exempt from fees
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available
Free cribs (infant beds)

Property payment types

Important information

Optional extras

The following fees and deposits are charged by the property at time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 12 per night (rates may vary)
  • Airport shuttle fee: USD 45 per vehicle (one way)
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-out fee: USD 50 (subject to availability)
  • Refrigerator fee: USD 25.60 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
The property allows pets in specific rooms only and has other pet restrictions; guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation

Property is also known as

Hotel Magna 365
Hotel Magna 365 Santo Domingo
Magna 365
Magna 365 Hotel
Magna 365 Santo Domingo
Sheraton Santo Domingo Hotel
Sheraton Santo Domingo
Sheraton Santo Domingo
Sheraton Santo Domingo Hotel Hotel
Sheraton Santo Domingo Hotel Santo Domingo
Sheraton Santo Domingo Hotel Hotel Santo Domingo

Frequently asked questions

4.4
Excellent
Rating 5 - Excellent. 601 out of 982 reviews
5 - Excellent 61%
Rating 4 - Good. 258 out of 982 reviews
4 - Good 26%
Rating 3 - Okay. 56 out of 982 reviews
3 - Okay 6%
Rating 2 - Poor. 37 out of 982 reviews
2 - Poor 4%
Rating 1 - Terrible. 30 out of 982 reviews
1 - Terrible 3%

4.6/5

Cleanliness

4.6/5

Staff & service

4.3/5

Amenities

4.4/5

Property conditions & facilities

4/5 Good

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility it self was very nice. My room had minor issues; the furniture was scratched up and the shower needed repairing. Staff very friendly and accommodating.
Stayed 4 nights in Jun 2021

4/5 Good

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were a little outdated in comparison to other hotels.
Stayed 2 nights in Jun 2021

5/5 Excellent

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Sheraton is a family friendly Hotel with great customer service.
Stayed 1 night in Jun 2021

1/5 Terrible

Disliked: Staff & service, amenities, property conditions & facilities
High price
Stayed 7 nights in May 2021

1/5 Terrible

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Canceled the night before due to passport issues. Per our itinerary and speaking to an Expedia agent that night, we should have received a full refund minus $200. Then I called next night confirm cancellation talked the supervisor Christina and she said we only get airline credit and will be charged for room. still waiting for her call to confirm refund. Each time I called Expedia I was on hold for 4 hours. VERY DISAPPOINTED!!! 😡😡😡. Never again and I will spread the word on social media!
Stayed 4 nights in May 2021