São Roque do Faial Vacations from $1,003

The hotel is in a good location, but the rooms are noisy at night. By 2:00 a.m., street noise and traffic can be heard . There is no on-site parking, so guests must use street parking and renew it by 8:00 a.m. ( free from 8 pm to 8am). Some rooms are below ground level (labelled Level 1, when in reality is -1). On a positive note, the reception staff is efficient and responsive. We were not initially given the room type we had booked, but the issue was resolved and we were moved to the correct room on the second night. Housekeeping could also be improved, particularly the bathroom cleaning. The Wi‑Fi was also frequently disconnected. We paid CAD 327 per night during the August high season, and at that price the hotel feels overpriced, especially since neither breakfast, nor parking is included. Overall, the value for money is disappointing.

We really enjoyed staying at this hotel - quiet peaceful setting in beautiful gardens. Would definitely return.

Great hotel away from the confusion, if you want to relax, that’s the place, if you want action go somewhere else. Over all great

One of the best experiences we have had traveling! Every detail was perfect and the staff were friendly, attentive and accommodating. I cannot say enough good things about the Reserve- bests Ritz, St Regis and Four Seasons for customer service:-)