São Roque do Faial Vacations from $387

The bathroom could do with a glass panel - curtain is outdated! The hairdryer was poor and didn’t work well. Pillows were poor quality . Could do with a kettle in the room with some tea gags and coffee

Amazing stay from the minute we got there to the minute we left

We really enjoyed staying at this hotel - quiet peaceful setting in beautiful gardens. Would definitely return.

Nice apartment. Some issues though. The washing machine leaked and while we reported that, the management team showed no interest in fixing it. We couldn’t get laundry dry in the apartment. Initially we asked for and were promised a fan, then we were told that the room with the dryer could be left unlocked for us, then it was locked while our laundry was in the machine, then management finally just told us where the key is kept. Apartment is only refreshed and serviced as standard once a week. We had a two week stay. No cleaning equipment provided as standard to enable guests to clean the apartments ourselves. Not even a broom to sweep the floors which get dirty quickly. No cleaning products provided. Appreciate that everyone has different standards but this isn’t ok considering the price point. The courtyard at the back could potentially be lovely but the plants need cutting back. We booked here particularly because the apartments have outdoor space but our balcony was very dark. Also see comment above about drying laundry, cutting back the plants would improve air circulation and enable the sun to get to the space to get stuff dry. Plants also attract bugs. Management were responsive but we found that we’d report something, they’d offer a good solution and then back pedal to a solution that wasn’t as helpful, e.g when we asked for a fan. Overall, looks great on the surface but look beneath and less good underneath.