Ratings based on 241 Verified Reviews
They paid and stayed. We double-checked.
4.1 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
by A verified traveler from NC
Nice hotel, badly staffed
Posted Sep 19, 2016A friend and I stayed here for three nights while we visited Savannah. The hotel itself is clean and the rooms are good-sized for the price.
The problems we ran into were with the staff. Upon arrival, the computer system was down andthe woman working the desk was obviously completely overwhelmed and not trained for the situation. While she was on the phone with the manager trying to check us in without the computer, I stood by quietly and waited. At one point she tried to explain to me what was going on even though it was clear she didn't have any idea. She snapped at me to "just be patient" even though that's what I had been doing. It took us nearly an hour to get checked in.
On the second night there was a power outage so when we tried to go in the front doors and figure out what was happening, we couldn't since they're automated. A staff memeber was trying to explain the situation when a manager came running with a flashlight and yelled at us, "The power is out! You should've gone to the back door!" We asked if that door could be used since it has a card reader and she screamed at us that of course it could be used and couldn't we see the power was out? She spoke to us like children and we were very insulted. We are paying customers of your hotel and we didn't deserve to be yelled at. I don't blame the hotel for the power being out since that isn't in their control, but I do blame them for handling it badly. Won't stay here again, not worth it to be treated awfully.
by JT from Charleston
Hotel stay
Posted Jun 21, 2016 on HotelsThe hotel was recently renovated and the room was large and comfortable. My only complaint is there was a large dead bug on the floor when we arrived (palmetto bug or roach).
by Melissa from Charlotte, North Carolina
I would definitely stay here again.
Posted Jun 20, 2016 on HotelsI would stay here again! This was a lovely hotel, and we got a great deal. They were also very willing to give a refund to the lady in front of us (issue unknown), but no fuss and they were very expedient about it.
The breakfast was phenomenal for those of us who travel and have experienced a variety of breakfasts. Golden Corral it's not (thank goodness), but it has fresh food, cereals, waffles you can make, coffee for the "No coffee, no talkies" and a very polite staff (except for our creepy check in on Friday Night). We were not so politely informed that this was a no pets establishment.
*It was less than 30 minutes to Savannah, and easy traveling to get there, and easy to find off the interstate.
by Martin from birkerød
ok hotel, praktisk og god pris
Posted Jun 20, 2016 on Hotelsvi skulle bruge et hotel at være på inden vi besøgte savannah og kørte nord på, det var helt fint, god wifi, god morgenmad. min kone synes det var lige lovlig beskidt i hjørnerne, jeg lagde ikke mærke til det.
by Vanessa
Posted Jun 17, 2016 on Hotels
by Benedikt
Posted Jun 13, 2016 on Hotels
by A verified traveler
Posted Jun 12, 2016 on Hotels
The hotel staff was very friendly and helpful. Our air conditioning went out in the middle of the night. The front desk staff gave us another room to sleep in for the rest of the night. When I asked about getting my money back, I was told that because that were able to accommodate us with another room, they were not going to give us our money back. The front desk staff was very helpful but had to go through the manager for the return. The staff member explained that is was 3:00 in the morning when we had to move but the manager still said no. This all happened in front of the sign that read 100% satisfaction guarantee.
by mack from Fort Valley
BEST Best western
Posted May 24, 2016 on Hotelswe enjoyed our stay at this hotel. The room was very nice and the location was
excellent and breakfast was very good.
by Virginia from Toronto
Family stopover leaving Savannah
Posted May 12, 2016 on HotelsVery large, spacious room. Comfortable and clean. Sink didn't drain well.
by Razvan from Houston, TX
Nice stay, small things to improve
Posted May 2, 2016 on HotelsA clean, nice hotel, a good mattress, not so good pillows. Clean bathroom, though spout and shower head were moving in the wall.