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Reviews of Lilleshall National Sports Centre

3 out of 5
Lilleshall National Sports Centre
Near Newport, Newport, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 65 out of 167 reviews" "
Rating 8 - Good. 56 out of 167 reviews" "
Rating 6 - Okay. 27 out of 167 reviews" "
Rating 4 - Poor. 16 out of 167 reviews" "
Rating 2 - Terrible. 3 out of 167 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

9.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from t on Apr 15, 2024
Thank you for the five star review and we look forward to welcoming you back soon

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable rooms and great location.
Stayed 1 night in Feb 2024
Response from T on Mar 4, 2024
Thank you Sarah for your five star review So pleased you enjoyed your stay

10/10 Excellent

Nicky

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely views
Stayed 1 night in Feb 2024
Response from T on Feb 29, 2024
Thank you for your five star review

10/10 Excellent

madison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from T on Feb 13, 2024
Thank you for your five star reviewWe look forward to welcoming you back to Lilleshall soon

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time here wint be the last
Stayed 2 nights in Jan 2024
Response from T on Feb 6, 2024
Thank you David for your five star review

6/10 Okay

Jason

Traveled with family
Liked: Cleanliness
Stayed 1 night in Jan 2024
Response from T on Jan 9, 2024
Thank you for your response.What would have made your stay great rather than ok as we always want to improve our guest satisfaction

10/10 Excellent

Diane

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay here was magical. So manor was beautiful and the gardens are to dye for....the bed was massive.the room was beautiful and the bath was amazing.the food was lovely .the staff were very polite. Will definitely stay again.in the summer.thankyou.great prices to
Stayed 1 night in Jan 2024
Response from T on Jan 9, 2024
Thank you for your 5 star review which I have shared with the team

10/10 Excellent

James Mark

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lilleshall National Sports Centre
The main hotel’s rooms are extremely comfortable with excellent space and a great shower
Stayed 1 night in Dec 2023
Response from t on Dec 23, 2023
Thank you for your ten out of ten feedback

10/10 Excellent

Ryan

Stayed 1 night in Nov 2023
Response from T on Dec 23, 2023
Thank you for your ten out of ten feedback

10/10 Excellent

ALISON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable accommodation
We enjoyed our stay. We came to visit family in the local area. Room was clean and tidy. Good breakfast. Nice there is a bar, we visited for a night cap each evening. There's a restaurant, but we were out so never visited. Maybe next time.
Stayed 2 nights in Nov 2023
Response from T on Dec 23, 2023
So pleased you enjoyed your stay so much and gave us a wonderful ten out of ten score

8/10 Good

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from T on Dec 23, 2023
Thank you for your feedback

8/10 Good

Donald

Stayed 1 night in Nov 2023
Response from T on Dec 23, 2023
Thank you for your feedback

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from T on Nov 21, 2023
Thank you Simon for your 10 out of 10 review which I have shared with the teamWe look forward to seeing you again very soon

10/10 Excellent

Tina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Stayed 1 night in Nov 2023
Response from T on Nov 19, 2023
Thank you Tina for your ten out of ten score We look forward to welcoming you back to lilleshall soon

10/10 Excellent

KARL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hard to find - but well worth it.
The place itself is lovely, the staff were fantastic! Don't arrive when it's dark though, the signage to the hotel bit is awful!! Look for the signs to Main Reception, then look on the other side of the road! Set your sat nav for Lilleshall Golf Club, then keep going! Much easier. Breakfast is great, we ate in the restaurant one night, delicious food and reasonably priced. Only issue, wi-fi is a little patchy, even when you do get on, it throws you out occasionally. Recommended!!
Stayed 2 nights in Nov 2023
Response from T on Nov 15, 2023
Good Morning KarlThank you for your lovely constructive feedback and your top score.I have shared your comments with the team and will look into the wi fi reception issue

10/10 Excellent

Julie

Stayed 1 night in Nov 2023
Response from T on Dec 23, 2023
Thank you for your lovely 5 out of 5 feedback

6/10 Okay

Niamh

Business traveler
Liked: Cleanliness, staff & service
Ok for a nights sleep
Ok rooms for the price. Rooms are very out of the way. Bathroom light didn't work. Does the job for a place to sleep
Stayed 1 night in Nov 2023
Response from t on Nov 9, 2023
Thank you for your feedback I will pass your comments to the relevant head of department to action

2/10 Terrible

Seamus

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from T on Nov 9, 2023
Thank you for your feedback score received I am sorry on this occasion we did not score better and do hope this will not deter you from staying again in the future

4/10 Poor

Joe

Business traveler
Liked: Property conditions & facilities, room comfort
Disliked: Staff & service
Poor check in and food
Over a hour wait to check in, food options very poor, black debris from sink hot tap but room standard really good
Stayed 1 night in Nov 2023
Response from t on Nov 8, 2023
Thank you for your constructive feedback which I have shared with the departments highlighted I am sorry you have had these issues and assure you we are working hard to improve in these areas

6/10 Okay

Mirza

Business traveler
Liked: Staff & service
Disliked: Cleanliness
The room numbering can be challenging to locate your room. At Kent hall.
Stayed 1 night in Nov 2023
Response from t on Nov 4, 2023
Thank you for your constructive feedback

8/10 Good

Cherilyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from t on Oct 31, 2023
Thank you for your review Cherilyn we do hope to see you again soon

10/10 Excellent

Nkem

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent grounds, fantastic breakfast, very comfortable and cozy rooms. Wifi is inconsistent due to woodlands but great stay!
Response from T on Oct 28, 2023
Thank you for you amazing feedback

8/10 Good

James Mark

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Lovely location and good accommodation. Breakfast is more than ample
Stayed 1 night in Oct 2023
Response from t on Oct 25, 2023
Thank you for your lovely feedback

10/10 Excellent

Rosaleen

Stayed 1 night in Oct 2023
Response from troll on Oct 23, 2023
Thank you for your lovely review

10/10 Excellent

Celestina

Stayed 1 night in Oct 2023
Response from Troll on Oct 23, 2023
Thank you so much for your ten out of ten review which I have shared with the team

10/10 Excellent

Darren

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Troll on Oct 18, 2023
Thank you for your ten out of ten review

8/10 Good

Pamela

Traveled with group
Liked: Staff & service
The bathroom was in need of refurbishing and cobwebs and hair should have been hoovered up.
Stayed 2 nights in Sep 2023
Response from jennifer on Oct 2, 2023
Thank you for your constructive feedback

8/10 Good

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms clean and pleasant. Breakfast plentiful and ok
Stayed 1 night in Sep 2023
Response from jennifer on Oct 2, 2023
Thank you for you lovely feedbackThank you for your lovely feedbacks

10/10 Excellent

Nkem

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very lovely, warm and cozy deluxe rooms. Great breakfast, friendly staff
Stayed 3 nights in Sep 2023
Response from jennifer on Oct 2, 2023
Thank you for the excellent feedback

10/10 Excellent

Craig

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from jennifer on Sep 7, 2023
Thank you for your ten out of ten score which I have shared with the team

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value accomodation
Lovely location with beautiful grounds. Overall served our purpose for 1 nights accommodation at good value. Functional accommodation good size room. Bathroom did not reflect well with tiny shower cubicle. Disappointed no hairdryer available either in room.or from reception. nighaccommodation at good valu
Stayed 1 night in Aug 2023
Response from Jennifer on Aug 29, 2023
Thank you for your kind words and I have raised the point regarding the hairdryer with the relevant department head

6/10 Okay

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand but slightly disappointing
All seems great about this place but it was let down by a disappointing evening meal. For a pescatarian like myself the menu was limited and the standard of cooking was not as good as I was expecting. Plus points the staff were friendly and it had ev charging points which were essential for me. Room was conference type accommodation. For me being slightly disabled it was not the easiest to get to, down a series of steps outside then to a code entry door which was great for security but difficult to negotiate when carrying two bags and once inside I had almost the furthest you could walk down a corridor to my room.
Stayed 1 night in Aug 2023
Response from Jennifer on Aug 29, 2023
Thank you for your constructive feedback which has been shared with the team to further improve our services and standard delivery

10/10 Excellent

Kerry

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Jennifer on Aug 29, 2023
Thank you for awarding Lilleshall ten out of ten

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Jennifer on Aug 29, 2023
Thank you for awarding full marks

8/10 Good

Daria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023
Response from Jennifer on Aug 29, 2023
Thank you for your review

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great value in a quiet and historic location. All the staff were very friendly and made the stay even better - thank you.
Stayed 2 nights in Jul 2023
Response from Jennifer on Aug 29, 2023
Thank you for your lovely feedback

8/10 Good

James

Stayed 1 night in Jul 2023
Response from Jennifer on Aug 29, 2023
Thank you for your feedback

8/10 Good

Sharron

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was quiet clean, view was great, only downside was you have to check out early at 9.30
Stayed 2 nights in Jun 2023
Response from Jennifer on Aug 29, 2023
Thank you for your feedback

10/10 Excellent

Richard

Stayed 1 night in Jun 2023

10/10 Excellent

Joanne

Stayed 1 night in Jun 2023

10/10 Excellent

Martin

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lilleshall Hotel
Happy to see 4 EV charge points on site - all working.
Stayed 1 night in Jun 2023

8/10 Good

Joe

Business traveler
Liked: Cleanliness
The grounds at Lilleshall were great for an early morning walk and the view from my room was exceptional. Difficult to find the reception as it wasnt well signposted. On the morning i left i requested a receipt, either a paper copy or by email, but a week later and i haven't received it still.
Stayed 1 night in Jun 2023

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Out of the way but a delightful setting. Room basic but well turned out and all gadgets worked. Quiet room & comfortable bed. In an annexe which meant parking car a little way from accommodation & breakfast served in another building. I didn't mind the walk although in wet weather or with a disability another matter! Wi-Fi very poor but sometimes great to get away from the modern world. Staff extremely helpful. Breakfast excellent & much enjoyed! The drive to the accommodation a bit disconcerting with a single track road & the accursed speed bumps which seemed to go on for ever. Nevertheless would stay again!
Stayed 1 night in Jun 2023

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

sarah

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
What an amazing place. All staff so friendly and helpful. Food excellent value for money. Grounds were beautiful. Room clean and amazing views. Will definitely stay here again.
Stayed 1 night in May 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, tidy, friendly. Recommended!
This place far exceeded my expectations. It's one of the best hotels I've stayed at. One of the cheaper options too! Spotlessly clean, in beautiful surroundings, and included breakfast. Staff were excellent too, really friendly and helpful. Loads of parking available. If I ever have reason to stay in the area again, I'm sure to return here.
Stayed 1 night in May 2023

8/10 Good

Mixail

Stayed 1 night in May 2023

8/10 Good

Garry

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Apr 2023

6/10 Okay

Peter

Business traveler
Liked: Staff & service, room comfort
Disliked: Property conditions & facilities
food
bed not made on a 2 night stay food was 'luke warm' on evening meal
Stayed 2 nights in Apr 2023

6/10 Okay

P

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
work stay
bed not made during a 2 night stay shower has a leak, resulting in damp on the bathroom wall paint flaked and chipped in bathroom food was nice, but breakfast buffet was cold more often than not
Stayed 2 nights in Apr 2023