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Reviews of Holiday Inn Express Hotel & Suites Cape Girardeau I-55, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Cape Girardeau I-55, an IHG Hotel
3253 William Street, Cape Girardeau, MO

Reviews

9.6

Exceptional

Rating 10 - Excellent. 793 out of 1002 reviews" "
Rating 8 - Good. 158 out of 1002 reviews" "
Rating 6 - Okay. 30 out of 1002 reviews" "
Rating 4 - Poor. 10 out of 1002 reviews" "
Rating 2 - Terrible. 11 out of 1002 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Vanessa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very friendly and helpful !
Stayed 2 nights in Apr 2024

10/10 Excellent

David

Traveled with family
Liked: Amenities, property conditions & facilities
Loved the jetted tub, staff was awesome
Stayed 2 nights in Apr 2024

10/10 Excellent

DAVID

Stayed 1 night in Apr 2024

8/10 Good

Deborah

Traveled with partner
Liked: Staff & service, property conditions & facilities
Great breakfast!
Stayed 1 night in Apr 2024

8/10 Good

Jessica

Liked: Staff & service, amenities
I liked the size of the suites, very good size for our party. There were ants in one of our rooms.
Stayed 2 nights in Mar 2024

10/10 Excellent

tony

Liked: Cleanliness, staff & service, property conditions & facilities
i would certainly stay here again!
Stayed 1 night in Mar 2024

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024

10/10 Excellent

Tammy-Jo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thank you for a great stay
Stayed 1 night in Mar 2024
Response from Karla C on Mar 27, 2024
Thanks for staying with us! We hope you get a chance to come back again!

2/10 Terrible

jerry

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not check in cause they would not except my card.
Stayed 1 night in Mar 2024
Response from Karla C on Mar 27, 2024
We are sorry that we were unable to take your card. We do follow guidelines where payment is accepted.

10/10 Excellent

Lauri-Ellen, Pascagoula

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptionally helpful
Stayed 1 night in Mar 2024
Response from Karla C on Mar 27, 2024
Thanks so much for your comments. We are happy to hear the staff was exceptionally helpful. We hope you get a chance to come visit us again sometime!

6/10 Okay

Jenna

Liked: Cleanliness, staff & service
Bed very comfortable. Room fan squeaked all night long and the upstairs neighbors sounded like they were bowling all night.
Stayed 1 night in Mar 2024
Response from Karla C on Mar 27, 2024
Thanks for staying with us. Glad to hear the bed was comfortable. So sorry to hear that the neighbors were noisy. Appreciate you letting us know about the fan. We will address that immediately. Thanks again!

2/10 Terrible

Alex

Disliked: Cleanliness, staff & service
Didn’t have a room ready for us at the time of check in
Stayed 1 night in Mar 2024
Response from Karla C on Mar 13, 2024
We sincerely apologize for the inconvenience. We hope you get a chance to try us again. We promise to do better next time.

10/10 Excellent

Manila

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are awesome and really good location surrounding by every good restaurant mall and easy to find. Will be definitely staying here again in future traveling.
Stayed 2 nights in Feb 2024
Response from Karla C on Mar 27, 2024
Thanks for your great comments. We are so glad to hear that the staff is awesome. We think so too. We hope you get a chance to come visit us again sometime!

10/10 Excellent

Tiffany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great. Rooms were clean. Great location.
Stayed 2 nights in Feb 2024
Response from Karla C on Mar 27, 2024
Thanks so much! We hope to see you again sometime!

10/10 Excellent

Rex

Traveled with family
Liked: Amenities, property conditions & facilities
Really nice
Stayed 1 night in Feb 2024
Response from Karla C on Mar 27, 2024
Thanks for staying with us. We hope to see you again soon!

10/10 Excellent

Jerry

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice ….
Stayed 1 night in Feb 2024
Response from Karla C on Mar 27, 2024
Thanks so much!

10/10 Excellent

Kimbre

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy Birthday Alora
Took are grand daughter and her boyfriend gambling for her 21birthday
Stayed 1 night in Feb 2024
Response from Karla C on Mar 13, 2024
Thanks for staying with us. Happy Birthday to your grand daughter. How fun!

10/10 Excellent

Richard

Stayed 1 night in Feb 2024
Response from Karla C on Mar 27, 2024
Thanks so much!

10/10 Excellent

Jennifwr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Karla C on Mar 27, 2024
Thanks for staying with us!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Karla C on Mar 27, 2024
Thanks for staying with us!

8/10 Good

Shanna

Stayed 1 night in Jan 2024
Response from Karla C on Mar 27, 2024
Thanks for staying with us! We hope to see you again sometime!

10/10 Excellent

Mike

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Dinner options right in the parking lot nearby.
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Stayed 1 night in Jan 2024
Response from Karla C on Mar 27, 2024
Thanks for staying with us!

10/10 Excellent

Mackenzie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 star staff and hotel! :)
We stopped after being on the road with the kids all day. It had been very stressful and we were SO HAPPY to have found this hotel. The staff was the most welcoming and helpful. The rooms were beautiful and comfortable. Pool was open late and they had milk and cookies out in the evening. The kids loved it! Even though we only stayed a few hours we were so grateful to have chosen to stop. A perfect experience!! Thank you wonderful staff!!
Stayed 1 night in Jan 2024
Response from Karla C on Mar 13, 2024
Thanks so much for stopping by and staying with us. We are happy to hear that you were so happy with your stay. We will share your comments with our team and let them know what a great job they are doing. Thanks again!

10/10 Excellent

Dana

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are wonderful!!!
Stayed 1 night in Jan 2024
Response from Karla C on Mar 13, 2024
Thanks so much for staying with us. We are happy to hear that our staff with wonderful. Hope to see you again sometime.

10/10 Excellent

Dallas

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Leah at check in was very helpful! Staff was friendly. Rooms were pretty clean and the property is convenient.
Stayed 2 nights in Jan 2024

6/10 Okay

Wan

Traveled with family and small children
Liked: Property conditions & facilities
Disliked: Cleanliness
Need more cleaning done in the room, the floor and the bathtub( hair in the tub) very dirty.
Stayed 1 night in Dec 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First class service provided.
Stayed 3 nights in Dec 2023

10/10 Excellent

Silas, Lees Summit

Stayed 1 night in Dec 2023

10/10 Excellent

Michelle

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jami

Stayed 1 night in Dec 2023

6/10 Okay

Kimberly

Stayed 1 night in Dec 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Visith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Barkat Ali, Springfield

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good staff , nice breakfast , fresh Cookies and milk at night after 8 pm
Stayed 1 night in Dec 2023

10/10 Excellent

Carolyn

Stayed 1 night in Dec 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Dec 2023

10/10 Excellent

Jennifer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Raymond

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Mike

Traveled with family
Liked: Cleanliness, property conditions & facilities
Not enough front desk help for checkin. 6 people in line.
Stayed 1 night in Nov 2023

10/10 Excellent

Joseph

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The woman at the front desk was very nice.
Stayed 1 night in Nov 2023

10/10 Excellent

Kimberly

Stayed 1 night in Nov 2023

8/10 Good

Ronald

Traveled with family
Liked: Amenities
I liked the beds and the mobility room
Stayed 1 night in Nov 2023

10/10 Excellent

Richard

Stayed 1 night in Nov 2023

6/10 Okay

Deloris

Liked: Cleanliness
Breakfast offering was below average for hotels of this kind.
Stayed 1 night in Nov 2023

10/10 Excellent

Consuelo

Stayed 2 nights in Nov 2023

8/10 Good

Gregory

Stayed 1 night in Nov 2023

10/10 Excellent

Gay

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice location, quiet and great light blocking blind.
Stayed 4 nights in Oct 2023