10/10 Excellent
Jorge
Traveled with family
Jun 16, 2024
Liked: Cleanliness, staff & service, amenities
Our stay was pleasant and we had a good time, the staff were awesome nice people, willing to serve and with a smile on their faces, always giving us solutions since the check in, security, bell boy, receptionist all of them were exceptional, really hard working people.
The food is great, a lot variety and well cooked.
The property itself needs more care, general maintenance of the buildings and shareable areas, like when you are exiting the lobby after your check in, there is at water wall that’s really dirty, and the entrance of main restaurant El Batey the water ways also are pretty dirty and needs to be clean it looks disgusting especially in the place where you eat most of your meals.
The show at night was great really good performances, really good.
In general we had a good time.
And this is for the administration, this is an iconic place in DR and one of the first in Puerto Plata when the tourism industry started here many years ago, you should take more care of a place like this, and you are supposed to know what I’m talking about.
Thanks.
Jorge
Stayed 1 night in Jun 2024