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Reviews of Shirley House Self Catering Guest House, 5 min Drive to Cruise Ship Terminals and City Centre

3.5 out of 5
Shirley House Self Catering Guest House, 5 min Drive to Cruise Ship Terminals and City Centre
137 Shirley Rd, Southampton, England

Reviews

7.8

Good

Rating 10 - Excellent. 22 out of 52 reviews" "
Rating 8 - Good. 15 out of 52 reviews" "
Rating 6 - Okay. 6 out of 52 reviews" "
Rating 4 - Poor. 3 out of 52 reviews" "
Rating 2 - Terrible. 6 out of 52 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

8/10 Good

James

Liked: Cleanliness
Self service so expected some instructions - couldnt get tv to work. Coffee, tea n sugar provided - no milk. Kettle supplied on shelf - no plug nearby. Low light - difficult to read. However good location, warn and clean - also cheap. :)
Stayed 1 night in Feb 2024

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although nothing the owners fault, they party next-door was very loud.I would think this was an infrequent issue. This would not stop me from staying here again
Stayed 1 night in Oct 2023

6/10 Okay

Pattye

Traveled with group
Disliked: Property conditions & facilities
Amenities were average. Getting in was hard. Back door was broken. Limited towels, etc. I would not stay here again!
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Bernadette

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Check in convenience and responsive staff.
Stayed 1 night in Sep 2023

2/10 Terrible

Tenesha

Disliked: Cleanliness, property conditions & facilities, room comfort
Place has a terrible smell
The place had an awful smell throughout the whole house. We stayed ontop and the smell was even worse. It was so cold that night that we slept with the windows open just because the smell was so terrible. There was no way to contact the people in charge to ask if we could stay in a late check out because check out was 10am and we were going on a cruise at 1pm and we didnt know what to do or where to go and we had to leave at 10am.
Stayed 1 night in Sep 2023
Response from Monica on Oct 4, 2023
I am confused as to why you didn’t contact me? You say there was no way to contact the people in charge but how did you check in? You had my number, I sent you the check in codes. You could have said something

4/10 Poor

Native

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Not good - its not a hotel.
Stayed 2 nights in Sep 2023

8/10 Good

Paul

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and tidy. Host was friendly and other guests were friendly as well
Stayed 1 night in Sep 2023

8/10 Good

Tom

Stayed 1 night in Sep 2023

6/10 Okay

Chelsea

This is a very basic stay is nice enough but has tea and coffee facilities with no milk ..shared bathroom and communal areas which were clean but would prefer en suite .
Stayed 1 night in Aug 2023

10/10 Excellent

Therese

Stayed 1 night in Jul 2023

8/10 Good

Moira

Stayed 1 night in Jul 2023
Response from Shirley on Jul 16, 2023
Thanks for your review. Glad you enjoyed your stay

2/10 Terrible

Ramesh

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
They said that it was sparkling clean but it was motel style. Very bad customer service. Very discomforting. I highly dont recommend.
Stayed 1 night in Jul 2023
Response from Shirley on Jul 16, 2023
I am not sure what you mean by “motel style” we are sad you did not enjoy your stay. We try our best to please all guests and we know that we can’t please everyone.

8/10 Good

Brianna

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was a nice quiet place near the ports for a good night's rest. The owner was very responsive when messaging us and we had a cozy place to stay.
Stayed 1 night in Jul 2023

10/10 Excellent

ANDREA ST

Traveled with family
Liked: Cleanliness, property conditions & facilities
close to port and shopping Used Uber
Stayed 1 night in Jun 2023
Response from Monica on Jul 3, 2023
Thank you for your review. We appreciate it.

2/10 Terrible

IAN, New York

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Small renovated row house in suburbs No air conditioning . Room was way too hot in direct sunlight (June). Double glazed windows kept the road noise out when closed but had to be opened for even minimal ventilation. Property clean and very basic. Some way from cruise terminal and town attractions . Incredibly pricy compared to full service business hotels in town center.
Stayed 2 nights in Jun 2023
Response from Monica on Jul 3, 2023
I am sorry you did not enjoy your stay. I tried to change you rooms for a north facing one but you declined. I will keep in mind your comments and install an air conditioning unit for that room although the summer in the UK when it’s hot it’s a handful of weeks. As it’s a guest house it doesn’t have centralized air conditioning but it’s never really that hot in the UK. We aren’t really prepared for hot freak weather. But thank you for your review

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable overnight acco
Monica and her staff bent over backwards to accommodate our early arrival. The weather was warm but the fan made the room comfortable
Stayed 1 night in Jun 2023
Response from Monica on Jun 15, 2023
Thank you for your nice review. It’s out pleasure to please you

10/10 Excellent

mark

Liked: Cleanliness, property conditions & facilities
Clean, tidy
Stayed 5 nights in Jun 2023
Response from Monica on Jul 3, 2023
Thanks for your review. We are glad you enjoyed it

8/10 Good

Heinz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Confortable
Comfortable, all we needed for 1 night before embarking on our Cruise. Close enough to the Cruise Terminal.
Stayed 1 night in Jun 2023
Response from Shirley on Jul 8, 2023
Thanks for your review. We appreciate it

8/10 Good

Zeyi

Stayed 1 night in May 2023
Response from Monica on Jul 3, 2023
Thank you

2/10 Terrible

Martin

Stayed 1 night in May 2023
Response from Shirley on Jul 8, 2023
Sorry you didn't seem to have a good time... we are not happy about this...

10/10 Excellent

Chandranee

Stayed 1 night in Apr 2023
Response from Monica on May 25, 2023
Thank you for your nice revew, we appreciate it and its nice that what we work for shows

6/10 Okay

Ann

Stayed 1 night in Apr 2023

10/10 Excellent

Leesa

Stayed 2 nights in Apr 2023
Response from Monica on May 25, 2023
Thank you for the review, glad you enjoyed your stay.

10/10 Excellent

C H F

Stayed 1 night in Apr 2023
Response from Monica on May 25, 2023
Thanks for your review, we are glad you enjoyed your stay

8/10 Good

Dannii

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here for 4 nights recently while a family member was in hospital. Walking distance from the hospital about 40 mins and 20 mins to west quay with bus stops outside the property. Was able to check in earlier and out a little bit later free of charge from Monica who was very understanding about my situation. The room was lovely with a private bathroom, clean towels and bedding, teas and coffees available in the room. The only small issue i had was being by the front door and other guests slamming it as they came in. Other than that the place was a great little base for me to stay!
Stayed 4 nights in Apr 2023
Response from Monica on May 25, 2023
thanks for the review and sorry that there was noise. We try hard to keep the place tidy and clean and make sure our guests are well pleased.

8/10 Good

Lynne

10/10 Excellent

Nick

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very reasonably priced. Lovely clean room which was also comfortable. Excellent kitchen facilities available for a self catering stay and use of laundry facilities which I thought was generous.
Stayed 1 night in Nov 2022
Response from Monica on Nov 28, 2022
Hi thanks for your review! We are glad you enjoyed your stay! We like it when our guests are pleased.

8/10 Good

Chun, San Diego

Stayed 2 nights in Oct 2022

8/10 Good

Susan

Stayed 1 night in Sep 2022

6/10 Okay

Barry

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2022

10/10 Excellent

robert

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and tidy would recommend it value for money
Stayed 1 night in Sep 2021

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely weekend stay.
Fantastic weekend and stay. Very comfortable and clean. Would definitely go again
Stayed 2 nights in Aug 2021

10/10 Excellent

Bipin

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Good clean place with all the home facilities, comfortable, quite and not far from the central station. Host very good and always will to help make stay better
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely and Clean
Amazing stay, lovely house. It’s very clean and Monica was very helpful with everything. I would recommend this hotel to everyone
Stayed 1 night in Jul 2021

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay and enough utilities to get buy, access to fridge and kitchen appliances so easy meal prep.
Stayed 1 night in Jun 2021

4/10 Poor

vicente

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort
Noisy
Very noisy ,I was in the ground floor between front door and kitchen, awful ,slam doors, footsteps ,chats. Person in charge told me that I could do the check in before 3 pm but she finally didn't ring me and I had to do the check in at 3 pm, after 1.5 hours waiting in the train station. For stays not more than 1 night.
Stayed 8 nights in May 2021

10/10 Excellent

Charles

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room 👍
Great place . An homely feeling , will definitely stay again. 😤Charles. 🎄
Stayed 2 nights in Dec 2020

8/10 Good

James

Business traveler
Liked: Staff & service, property conditions & facilities, room comfort
Good place to stay
Stayed for a total of 4 weeks, very comfortable stay with everything you need to live. Good resources available and plenty of public transport options just outside the door to get around the city but not far from train station and city centre.
Stayed 26 nights in Nov 2020

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value quiet, clean room with great facilitie
My luxury room was great value. Very very clean with a modern en-suite shower. Piping hot water. Incredibly quiet. Very comfortable bed. Good TV. Excellent wi-fi. Would definitely stay here again
Stayed 2 nights in Oct 2020
Response from Monica on Oct 14, 2020
I am glad you really enjoyed your stay. That’s our whole aim and it’s very nice to see that we have pleased you. Thank you for your review

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10
Very very clean,Monica the owner was very helpful,location was great aswell
Stayed 1 night in Oct 2020
Response from Monica on Oct 9, 2020
I am pleased you enjoyed your stay. That’s the whole aim. My pleasure to host you.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great guesthouse, spotless and quiet!
Great short stay at a very convenient, clean and cosy property. Emphasis on the clean, the place was spotless. It was perfect for my needs. Room had everything a person needs for a short stay, the house was quiet and it was close to all amenities. They also let me check in 3 hours early which was very helpful indeed. All in all, great stay, highly recommend and would definitely use them again
Stayed 2 nights in Sep 2020
Response from Monica on Oct 7, 2020
Oh thank you very much for your review. It makes it all worth it for us and it’s nice you can appreciate the cleanliness. My pleasure to have hosted you.

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
Really comfortable and homely will definitely return
Stayed 2 nights in Sep 2020
Response from Monica on Sep 26, 2020
Thank you, my pleasure

10/10 Excellent

leanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What a lovely place
My room had everything in it I needed and was spotlessly clean with a comfortable bed and all new furnishings. The kitchen was amazing and there is also the use of the leafy rear garden. Monica the owner, was very precise in her instructions to self-check in and really takes pride in the house and makes sure all the guests are happy. The whole house smelt fresh and clean and was serviced every day. I will stay here again on my next visit as it was so much nicer than a hotel and is only 20 mins walk to the town and less to the central station.
Stayed 4 nights in Sep 2020
Response from Monica on Sep 26, 2020
Thank you very much it is a pleasure to make our guests happy and contented.

8/10 Good

Reihane, Luton, UK

Traveled with partner
Liked: Cleanliness, staff & service, amenities
It was a very clean room. The building was somehow old but nice. It had a shared kitchen. We didn't use it but it seemed nice, too. Although it didn't mention that it had parking, the hostess told us to park in the driveway, which was super convenient. Everthing was great, except the bathroom, which had a blocked drainage, and we had so much trouble to find a way to unblock it.
Stayed 2 nights in Sep 2020
Response from Monica on Sep 23, 2020
We come to the house every day, you also have my mobile number, you could have send me a text message and we would have been there to sort it out for you! We always aim to please our guests... its a shame you didn't notify me.

10/10 Excellent

Ceasar

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
You only need to think on howto enjoy your holiday
Monica's attention to the satisfaction of her client is amazing. I felt i was being taken care of by a sister or family member.
Stayed 2 nights in Aug 2020
Response from Monica on Sep 6, 2020
Oh I am glad you enjoyed your stay! Makes it all worth it! We aim to please our guests!

10/10 Excellent

Gareth

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable budget room.
Clean and comfortable budget room ideal for a short stop. Well located for access to the docks and city centre. Would definitely stay here again if need arises.
Stayed 1 night in Aug 2020
Response from Monica on Aug 19, 2020
Thank you, we aim to please our guests.

10/10 Excellent

juliet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Monica on Jul 16, 2020
Thank you for your review, it is always my pleasure to please my guests.

4/10 Poor

joseph

Traveled with family
Disliked: Room comfort
ce n'est pas un hotel mais une maison familiale . la salle de bain et wc sont communs et ceci n'est pas indiqué. le quartier est triste .
Stayed 1 night in Aug 2023

6/10 Okay

Wang Pong

Stayed 2 nights in Jul 2023