Southard Vacations from $338

The gentleman who checked me in (close to midnight) was wonderful. We were exhausted from a delayed flight, and he made things so easy. We had a good experience overnight. When we went to shower ADA shower bench did not go up, and the toilet didn’t want to flush until we tried multiple times. When we went to breakfast the gentleman was just reading his newspaper instead of tending to the guests food. The milk was gone and when I asked him if we could get more, he huffed and had me get a cup instead so he didn’t have to refill the carafe. The lady who was tending to the front desk just wasn’t there. She kept going outside to talk with a gentleman instead of helping the guests at the desk. I watched multiple people walk away because she was not inside. When we were checking out she was no where to be found. We waited for a couple minutes - someone else also rang the assistance bell- before the gentleman (the one reading the newspaper- told us just to leave the cards on the desk and someone will eventually get to them. The staff during the day was extremely unprofessional and unhelpful.

Perfect location atmosphere was wonderful! Such a beautiful hotel!

Expensive $25 a person for a hotel buffet waters out of vending machine almost $4 and out door pool closes at 7 mostly quite after 9 pm

It was Okay but the pictures online look as if you was in pure LUXURY, it was an average room , I will really mislead badly I thought I had LUXURY, and it was plain Jane look and plus the price was the price for a Luxury room I could have stayed else where… now the Staff was very nice

Pro: We reserved the suite with a seperate bedroom and living room. This was a great option since we had a toddler that needed space to run and play—recommended by other mom friends. The seperate room also allowed us to put him down to sleep and we could still talk and watch tv in the other room. Cons: 1. The room had things that needed attention. Both sinks in the room had backward faucets. Hot was cold and cold was hot. I went the entire first day thinking we didn’t have hot water. Yes, I tried both ways too, but the water took sooo long to heat up I thought both ways were cold. 2. The carpet was very stained everywhere which is just gross, furniture had tears, wood chipped off, etc. Disappointing for a Hilton. 3. The privacy curtain on the big main window was broken, so we had to leave the blackout shade shut the entire time which was frustrating because there’s no overhead light so a lamp was all we had to light the room. 4. The breakfast was VERY disappointing. Unless you want nothing but carbs—bagels, muffins, waffles—I ended up having to go spend $25 at walmart on breakfast food for my family which made me mad because one of the reasons i specifically chose this hotel was because the advertised a “buffet” so we couldn’t have a breakfast expense. The only fruit was half brown bananas. 5. Maid service was only every other day. Overall, the large space was nice, but I also paid extra for that. With the other issues, I would NOT stay there a second time.