Ratings based on 2,291 Verified Reviews

3.8 out of 5
80% of guests recommend
4.0 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
1 out of 5
by A verified traveler from Charlotte, NC

No need to go back there again..

Posted Sep 16, 2017
Pros: Easy access to freeway.
Cons: See comments above.
Location: Close to Metro, mall, and restaurants.
Mattress was very saggy in the middle with broken springs. Dresser drawer was broken and the shower was clogged and ankle deep in water. Toilet was slow to flush.Water would rise to the top of the toilet then slowly go down. Wall outlets were too loose to hold plugs. Had difficulty keeping CPAP machine plugged in. Room smelled musty. Floors felt sticky . Don't know how often they clean floors. Breakfast was adequate if you stick to cold cereal, however, first morning the milk was warm.
2 out of 5
by A verified traveler from Arizona

Get What You Pay For

Posted Sep 15, 2017
Pros: Room rate was cheapest in town. Breakfast was included and was adequate.
Cons: Cleaning needs to be improved to include adding ammonia or other germ killing chemical to the cleaning solution.
The staff was indifferent and lacked any customer service. My room was constantly being cleaned at 5 pm , which is when I returned from my work. Not ideal. The room and the hotel smelled of a sickening sweet cleaning solution so any germs were not being cleaned. When I extended my stay at the hotel, I had to pay a second security deposit. My keys did not work on a daily basis. Their amenities to include internet and print capabilities printed in poor quality or not at all.
4 out of 5
Recommended
for Everyone
by A verified traveler from wa

DC

Posted Aug 23, 2017
Pros: The pool and the breakfast
Cons: Updating the hall ways and having an easy access to the lobby from the rooms. It was hard having to key code so many doors.
The hotel was undergoing renovations and we did have a problem with the water leaking from the second floor on us as we were on the first floor. The kids loved the pool and the breakfast was very nice. They let you in the breakfast area all day which is very nice for late night snacks for the kids and drinks for the adults. The shuttle to the metro station to catch the subway into DC was very nice and they pick you up as well. I know some folks complain that the last pick up is at 9 pm, but since the DC mall exhibits close at 6 pm it was not a problem. Due to the price of the metro I would recommend the travel time to start on or after 9:30 am
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
I am very sorry that we did not meet your expectations. On behalf of the entire apologize for the inconvenience with the renovation. We hope that you will give us another chance. We appreciate your feedback.
2 out of 5
by A verified traveler from Virginia, USA

OK for the price

Posted Aug 23, 2017
Pros: Just the best price for a business trip. That's about it.
Cons: Just about everything. But despite renovations, EVERYTHING could have been cleaner and better maintained.
Location: Shopping and restaurants closeby.
This Best Western is being renovated, but seems like that's an excuse for poor maintenance and poor cleanliness. It's close to shopping and restaurants, but you wouldn't want to walk. The view is of I-95 ramps.
Comment from Hotel Management
Aug 26, 2017 by General Manager, Hotel Management
I am very sorry that we did not meet your expectations. We took full responsibility for any situations that you may have endured during your stay with us due to the renovations. On behalf of the entire management and staff, we sincerely apologize for the inconvenience. This is not typical of us. We hope that you will give us another chance. Thank you for the feedback.
4 out of 5
Recommended
for Everyone
by A verified traveler from Iowa

Great Value For a Family

Posted Aug 20, 2017
Pros: The front desk agent named Stella was exceptionally nice and helpful! Pool was big and had a lifeguard!
Cons: Clarification on deposits especially if using a third party to book the reservation.
Location: Close to metro and easy ride to all the museums and D.C. attractions.
We stayed at this hotel for three nights and was pleasantly surprised with the updated room. The breakfast buffet in the morning is a great value if you are traveling with kids. Tons of hot and cold items available and was really good! Great location and the shuttle to the metro was an excellent perk!
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 31, 2017
great breakfast, easy location off of the highway, and the shuttle was nice to not only the Metro, but they allowed us to take it to other places with in 3 miles of the hotel
5 out of 5
Recommended
for Everyone
by A verified traveler from Breaux Bridge LA

Super Nice & Budget Friendly

Posted Jul 30, 2017
Although the hotel was under renovation, it was an awesome place to rest after a long drive! The staff was courteous, professional, & helpful! The bed was the most comfortable I have ever slept in. Breakfast was a full breakfast & a welcome change from Continental!
4 out of 5
Recommended
for Everyone
by A verified traveler from Pgh, PA

Posted Jul 28, 2017
Nice hotel. Shuttle service to and from Metro was very convenient.
5 out of 5
Recommended
for Everyone
by A verified traveler from Miami

Free breakfast and good location

Posted Jul 24, 2017
Complimentary breakfast is offered which is great when you're on a family trip. Located near the metro station and with many restaurants and stores in the surrounding area.
4 out of 5
Recommended
for Everyone
by A verified traveler

Posted Jul 18, 2017
Young lady at the front counter was awesome, very helpful. Close to Metro and Highway.
Comment from Hotel Management
Jul 19, 2017 by Imran Ali, AGM, Hotel Management
Thank you for taking the time to comment on your recent experience at the Best Western Springfield. We appreciate your patronage and feedback as we strive to lead the industry in customer care. At your service. Imran Ali AGM