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Reviews of Sopwell House

4 out of 5
Sopwell House
Cottonmill Lane, St Albans, England

Reviews

9.0

Wonderful

Rating 10 - Excellent. 167 out of 275 reviews" "
Rating 8 - Good. 70 out of 275 reviews" "
Rating 6 - Okay. 24 out of 275 reviews" "
Rating 4 - Poor. 10 out of 275 reviews" "
Rating 2 - Terrible. 4 out of 275 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Jennifer

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Apr 2024

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for relaxation. Brilliant attentive staff and very clean.
Stayed 1 night in Mar 2024

10/10 Excellent

Jay

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with spa , I would certainly stay here again
Stayed 1 night in Feb 2024

10/10 Excellent

Mai Lan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely refurbished, beautiful spa and great gym! Delicious Omboo restaurant
Stayed 2 nights in Feb 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service
Stayed 1 night in Jan 2024

10/10 Excellent

Nasreen

Stayed 1 night in Jan 2024

8/10 Good

MAKEDA

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous spa & friendly & attentive staff. Room a little basic for the price - but nice enough. Amazing breakfast
Stayed 1 night in Dec 2023

10/10 Excellent

Suzanne

Liked: Amenities
Stayed 2 nights in Dec 2023

10/10 Excellent

scott

Stayed 4 nights in Dec 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Ashish

Stayed 1 night in Sep 2023

8/10 Good

Pooja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

6/10 Okay

Meghana

Disliked: Staff & service
Loved the aesthetics of this property, however there were several aspects that were disappointing. One room was only ready for check in at 4.30pm so we had to wait around. The room had a leak of the floor, no water pressure in the shower and the hair dryer was not working. The key was also faulty, which forced me to go down to reception around 4-5 times to get this fixed. This was all flagged to reception and the only solution provided that “we will call the maintenance guy”. The fact that the spa facilities are only available till 11am and the service is so strict about this was super inconvenient and unfriendly provided the check in was also so late. My massage experience also felt rushed. There were no solutions or flex provided for anything that was flagged, which deflated the whole experience. Disappointing especially for the amount we paid for the night.
Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Karen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay overall
This was my second stay at Sopwell House and I enjoyed it as much as the first time. The decor and cleanliness were outstanding. We loved the spa facilities and the food in the restaurant - delicious! However, we were surprised to find ourselves locked out of our room when we got back to our room after breakfast on checkout day. It was just after 11am and we felt this was a bit heavy handed. Also, unlike during my first visit, I was unable to get a plus size robe which would have been more comfortable for me.
Stayed 1 night in Oct 2023

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely relaxing stay, service & food, Great!
All staff were welcoming, friendly and very helpful. Food was fantastic in both restaurants! Beds were really clean and very comfortable. A real tonic that my husband and I needed!
Stayed 2 nights in Sep 2023
Response from Duty Manager on Sep 27, 2023
Thank you for taking the time to share your experience of your recent visit to Sopwell House. We are delighted you had such a perfect getaway and your kind words regarding the team are much appreciated and will share with them. We all look forward to welcoming you back again very soon.

10/10 Excellent

Stephen

Stayed 1 night in Sep 2023
Response from Duty Manager on Sep 27, 2023
Thank you for posting 10 out of 10 Stephen! and we are looking forward to seeing you soon

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Duty Manager on Sep 27, 2023
Thank you for rating us 10 out of 10 John! we are pleased to know you enjoyed your stay at Sopwell House and looking forward to seeing you again soon.

10/10 Excellent

Marcus

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and overall facilities were excellent. The team on reception couldn't do enough to help. We also left some clothes at the hotel and they forwarded these to us by courier a few days later. Amazing service.
Stayed 1 night in Aug 2023
Response from Duty Manager on Sep 27, 2023
Thank you for taking the time to share your experience of your recent visit to Sopwell House. We are delighted you had such a nice stay and your kind words regarding the team are much appreciated and have been shared with them. We are also glad to hear you had your clothes back! We all look forward to welcoming you back again very soon.

10/10 Excellent

Astrid

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from Duty Manager on Sep 27, 2023
Thank you for rating Sopwell House 10 out of 10 Astrid! We are pleased that you enjoyed your stay in the hotel and we hope to see you again soon.

8/10 Good

Kerry

Traveled with group
Liked: Cleanliness, staff & service, amenities
Very clean, Some staff excellent others need further training on manners Unfortunately we came at a time when buliding work was talkibg place so very noisey at timea also they we taking down a tree for 2 days outside my room window
Stayed 3 nights in Jul 2023

10/10 Excellent

Adriana

Stayed 1 night in Jul 2023
Response from Front of House Duty Manager on Sep 27, 2023
Thank you for rating us 10 out of 10 Adriana! we are pleased to know you enjoyed your stay at Sopwell House and we hope to see you again soon.

10/10 Excellent

Rick

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the spa. Great breakfast.
Stayed 1 night in Jul 2023
Response from Duty Manager on Sep 27, 2023
Thank you for taking the time to post a review, I am delighted to see that you enjoyed your stay and we hope to see you back at the hotel soon.

4/10 Poor

Chloe

Stayed 1 night in May 2023
Response from Front of House Duty Manager on Sep 27, 2023
Thank you for taking the time to review Sopwell House Chloe, and we hope to see you back at the hotel soon.

10/10 Excellent

Daryl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Front Office Duty Manager on Jun 21, 2023
Thank you for taking the time to post a review, I am delighted to see that you enjoyed your stay and we hope to see you back at the hotel soon.

10/10 Excellent

Kemi

Stayed 2 nights in Apr 2023
Response from Front of House Duty Manager on Sep 27, 2023
Thank you for rating us 5 out of 5 Kemi! we are pleased to know you enjoyed your stay at Sopwell House and we are looking forward to welcoming you again soon.

8/10 Good

Philippa

Traveled with group
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Apr 2023

10/10 Excellent

Selina

Stayed 2 nights in Apr 2023
Response from Front of House Duty Manager on Sep 27, 2023
Thank you for rating us 10 out of 10 Selina! we are delighted to see that you enjoyed your stay and we hope to see you back at the hotel soon.

10/10 Excellent

Adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was our Anniversary and the staff were amazing,treated us so special and a few gifts. We will be going again we loved it.
Stayed 1 night in Mar 2023
Response from Front Office Duty Manager on Apr 10, 2023
Thank you for your kind review, we are very pleased to hear that you enjoyed your stay at Sopwell House and hope to see you back at the hotel very soon.

10/10 Excellent

Louise, BUSHEY

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023
Response from Front Office Duty Manager on Apr 10, 2023
Thank you for your review, we are very pleased to hear that you enjoyed your stay at Sopwell House and hope to see you back at the hotel very soon.

10/10 Excellent

Megan

Stayed 1 night in Feb 2023
Response from Front Office Duty Manager on Apr 10, 2023
Thank you for your kind review, we are very pleased to hear that you enjoyed your stay at Sopwell House and hope to see you back at the hotel very soon.

10/10 Excellent

Miss

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Front of House Duty Manager on Sep 27, 2023
Thank you for rating us 10 out of 10 Miss! we are very pleased you enjoyed your stay with us and we hope to see you again soon.

8/10 Good

Don

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I really enjoyed my stay but it was slightly soured by the spa and fact that I was not really made aware that the better spa which they now call CLUB was £120 extra per day per person until I got there. That means that it was £700 a night if I wanted spa access and 1 evening meal, way more than the Grove. The hotel charges a very high rate anyway for a usual 4 star, so its expected to receive the higher-end facilities included that are pictured all over the website which was what made me book there. A bit of false advertising I think and that's why it felt slightly sour. Even no entry with paying for 2x massages at £260 which is way more than massages at a non-spa (and one massage was not good anyway, too soft and every time I asked for a bit harder with her hands as she barely touched me, she reminded me that I 'should have chosen a deep tissue, but I just wanted a firm Swedish and paying that she should have adapted). The staff overall were great and that's why I overall enjoyed my stay even with the spa issues and high prices overall, special thanks to Rachel on front desk who was very nice and helped me have a special stay for a special time.
Stayed 2 nights in Jan 2023
Response from Front Office Duty Manager on Jan 31, 2023
Thank you for taking the time to post a review, I am pleased that overall you enjoyed your stay but I was sorry to hear that you were disappointed with some aspects of the spa and your treatment, I have passed your feedback to the spa for them to review. I'm pleased that you were impressed with the staff and Rachel was particularly happy to get a special mention. We hope to see you back at the hotel very soon.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023
Response from Front Office Duty Manager on Jan 31, 2023
Thank you for taking the time to post a review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

10/10 Excellent

Matthew

Stayed 1 night in Jan 2023
Response from Front Office Duty Manager on Jan 31, 2023
Thank you for taking the time to post such a lovely review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

10/10 Excellent

Charlotte

Stayed 1 night in Jan 2023
Response from Front Office Duty Manager on Jan 31, 2023
Thank you for taking the time to post such a lovely review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

10/10 Excellent

Wendi

Stayed 1 night in Jan 2023
Response from Front Office Duty Manager on Jan 31, 2023
Thank you for taking the time to post such a lovely review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Omboo
One night stay only to attend a 60th birthday party in St. Albans. Had a drink in the bar and then a meal at Omboo…was excellent ! Did not make use of the Spa unfortunately. Will most certainly return for a two night Spa stay at some stage.
Stayed 1 night in Jan 2023
Response from Front Office Duty Manager on Jan 31, 2023
Thank you for taking the time to post such a lovely review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I always have an impeccable experience staying at Sopwell House. Staff are great, attentive, very accommodating and well versed at keeping guests comfortable and relaxed. Cannot fault the facilities - restaurants, spa, lounging areas - all are amazing. A special home experience away from home and I can’t wait to return again.
Stayed 1 night in Jan 2023
Response from Front Office Duty Manager on Jan 31, 2023
Thank you for taking the time to post such a lovely review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

6/10 Okay

Kerri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Breakfast let it down. Very average and lukewarm. I would have liked to be able to order off a menu for this standard of hotel.
Stayed 1 night in Jan 2023
Response from Front Office Duty Manager on Jan 31, 2023
Thank you for taking the time to post a review, I am pleased that you had a nice stay but was sorry to hear that you found the breakfast disappointing, I have passed your feedback to The Brasserie. We hope to see you back at the hotel very soon.

10/10 Excellent

Elaine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2022
Response from Front Office Duty Manager on Jan 31, 2023
Thank you for taking the time to post a review, I am pleased that you enjoyed your stay and we hope to see you back at the hotel very soon.

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Front Office Duty Manager on Dec 26, 2022
Thank you for taking the time to post a review. I am glad that you enjoyed your stay and hope to see you back at the hotel very soon.

10/10 Excellent

Karen

Stayed 1 night in Dec 2022
Response from Front Office Duty Manager on Dec 19, 2022
Thank you for taking the time to post a review and I am delighted to see that you enjoyed your recent stay. We hope to see you back at the hotel very soon.

10/10 Excellent

Tilly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Andrew

Stayed 2 nights in Nov 2022

4/10 Poor

Louise

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, good selection at breakfast. Pool, sauna and Jacuzzis are good. Felt a little awkward walking through hotel to get to spa in dressing gown but everyone does. Only let down was being told that room wasnt ready when we arrived and having to wait until 15.20 to get access to the room.
Stayed 1 night in Nov 2022

8/10 Good

Mathew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2022
Response from Front Office Duty Manager on Nov 19, 2022
Thank you for taking the time to post a review, I am very pleased to hear that you enjoyed your stay at Sopwell House and I hope that we will see you back at the hotel very soon.

10/10 Excellent

David

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent when we reported a fault with our room, after the first night, and provided us with a free upgraded room for the remainder of our visit. This included moving our luggage whilst we were out for the day and ensuring our new room was ready upon our return. A genuine example of customer care and going the extra mile; was much appreciated.
Stayed 3 nights in Oct 2022
Response from Front Office Duty Manager on Nov 18, 2022
Thank you David for taking the time to post a review, I am very pleased to hear that you enjoyed your stay at Sopwell House and I hope that we will see you back at the hotel very soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022
Response from Front Office Duty Manager on Sep 26, 2022
Thank you for taking the time to post a review, I am so glad that you enjoyed your stay and I hope to see you back at the hotel very soon.

8/10 Good

Jennifer, Huntingdon

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely breakfast, comfy bed
Stayed 1 night in Sep 2022
Response from Front Office Duty Manager on Sep 26, 2022
Thank you for taking the time to post a review, I am so glad that you enjoyed your stay at Sopwell House and I hope that we will see you back at the hotel very soon.