Stonehouse Vacations from $1,244

Not our favourite hotel. We booked a suite as a celebration for 2 nights and was allocated the Highfields Suite. To get to the Suite there were stairs to the lift, then after the lift there was another 2 sets of stairs. Although the latter set of stairs had disabled lifts 1 was out of order. Once in the room it was freezing as no heating had been left on. Lovely spacious room though and massive bathroom....unfortunately freezing cold and a window that overlooked a flat room that needs privacy film added to it. We could tell the room had recently been decorated which was nice. The bed was very comfortable. The evening meal in the restaurant was nice and the staff attentive. First morning we were ready at 8am. No hot water. We contacted reception and were told that workmen were on site and the hot water had drained away due to 'early checkouts'. Why would the manager allow hot water to be turned off at peak time of use? We were told it would take 20 minutes to re heat but it was at least an hour. No heating in bathroom as we were told the fuses had been taken out of the electric towel rails We went out for a few hours and hoped that housekeeping had attended to our room by the time we returned at 1pm. Unfortunately they hadn't so we put the do not disturb sign up. Later (4pm) I asked reception for more coffee sachets and toilet roll. It never arrived. By the second afternoon the room had heated up nicely. The next morning we had to leave early. No one was on reception.

Great location, friendly staff, enjoyed the stay

Very handy for a weekend trip, room was lovely and staff were very friendly and approachable

A strange hotel. Great location, helpful staff, clean, comfortable room and very disappointing breakfast. If they could get this resolved this hotel would be fab. Our first breakfast experience was just plain awful for an hotel that has charged nearly £400 for a three night stay. Small buffet table with a few sad looking pastries. Toaster with only choice of bread which was the plastic sliced white stuff. My wife asked for poached eggs on toast. They arrived on a cold plate and not on toast. When we questioned this we were told we had to do our own toast for the eggs. I ordered scrambled eggs. They arrived almost immediately on a cold plate and in a pool of water, presumably from a hot plate somewhere. Our coffee was luke warm from a jug and impossibly strong. Great little hotel but go out for breakfast.