Stratton Taylor Library Tours

We may be more particular than most people. In our room (402), the door to the balcony needs repaired as is hard to open & the shower nozzle needs replaced. Cleaning of the room was just okay/not excellent. Pool area was beautiful & Doc’s was a nice amenity. We were particularly disappointed in the Summit Restaurant, which has excellent service but the food quality was lacking. Everything was heavily over-peppered. Overall Shanghai-La Resort is a beautiful facility in a gorgeous location. We just maybe expected a little higher standard in our room.

Their check in process is very out dated. When I arrived at the check in counter I was told I would get a text stating my room was ready. I never received that text. I had to wait in a very long line 3 hours later for them to give me my room key.