8/10 Good
Karen
Traveled with pets
Jan 18, 2023
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The property is very clean, modern and the room was larger and pleasantly done and above expectation. The check in lady was very nice. However, several hours after my check in I realized the refrigerator wasn’t working. The evening lady responded with no one was available until after 11 pm to fix it so she moved me to a different room. That meant packing up all of my things which I had already unpacked and moving them on my own without any help. I have a torn knee meniscus so that was unpleasant. When I asked about an adjustment to my fee I was told she could not do that. I then asked the next morning at the front desk. Another lady came out from the back and was very abrupt and said that wasn’t their policy and left the desk in a rush to the back room with no further conversation! This shows me a lack of concern and fairness to their clientele.