2/5 Poor
Afrah, London
Traveled with family and small children
27 Aug 2020
Disliked: Cleanliness, staff & service, amenities
This is a message to hotel management; I am sorry to say that I was not happy staying in the hotel. The service is not what I expected. I was unable to do some work as Internet was very bad even my son was unable to play his games on his tablet. Housekeeping was below standard . I had to ask for room to be cleaned. I had to ask for soap many times .I had yo ask for water bottle which was part of the room service coffee in the room not good i could not enjoy it. The swimming pool not easy to access we only managed once . The worse thing I was told many times by staff that we are not entitled for breakfast even after i sent booking email to confirm . I was away to Berline 2 days cane back no water bottle mo soap. My son was booked as an adult but it sounds not considered so.
There is no conceirge and staff were not able to advice about attractions.
Unfortunatly that left us unsatisfied customer with hotel service all in all .
Stayed 9 nights in Aug 2020
