Sumner Crest WInery Tours

Our pillows were in bad shape. One was all the way flat like having no pillows. The other like a brick. I slept with no pillow. But besides that the hotel was perfect!

A class of its own, miles above the standard hotel in all ways. The staff is exceptional, attentive, engaging, never coming across as just doing a job, but seemingly interacting proactively with guests. A whole new higher standard of service altogether. Rooms tastefully appointed with useful and functional equipment, with attention to detail.

The 1 Hotel, in general, is such an elite group of properties. The 1 Nashville did not disappoint. Upon pulling up to valet, I went inside to check-in at which time the staff was already unloading my luggage from the car. The smell when you walk into those doors just melts all your stress and worries away. I was greeted by Sujan S. at the front desk. He was the first person I met there and he started our stay there on such a good note! He was so kind & made check-in so fast and easy. That was probably the fastest hotel check-in I’ve ever had which I really appreciate as I have a 1 year old who likes to run around. Sujan upgraded our room to an incredible view after I told him my little guy loves to look out the hotel room windows at the cars below. We continued to talk and I found out we are actually originally from neighboring countries. At that moment, I felt like we were friends, not just staff & customer. Throughout our stay, Sujan would say hello to us and ask how our stay was anytime we walked by and made some great toddler friendly suggestions. The room was incredible. The design is stunning and the bed is so comfortable. The only thing I’d change about the room is the bathroom space being closed off. It was kind of odd having that space combined with the living/sleeping space. The rooms were cleaned twice a day. Housekeeping would come in the morning & in the evening there would also be turndown service. I have run out of characters otherwise I’d write more good thing