We started by being assigned to the furthest room down from the elevator after requesting a closer room. The room was noisy and directly across from an icemachine. The stairwell closest to our room had a sign "do not use", not that we could have used the stairs since the main reason I requested a close room was because my 87 year old mother was with me. The door to the hallway & adjoining room are paper thin and also no sound proofing between the floors. We heard stomping from above all night and neither of us slept. I didn't request a new room since by the time we walked to the room my mother could not walk more. The shower had spots of mold on the grout, the toilet seat was loose almost causing mom to fall and the toilet paper holder was so loose it would spin and paper rolls fell in the floor. There wasn't a view, didn't expect one but sure didn't expect trash scattered behind the building. When I noticed the stained carpet, by that point I wasn't surprised. This has been the first ever bad experience with an IHG hotel. I'm shocked that IHG looked at this property and decided to acquire it.
Reviewed on Sep 20, 2026
