Viajes a Sunset Town Todo Incluido Vuelo + Hotel

We had a wonderful stay overall. The service was outstanding — staff went above and beyond at every turn. The room was great and the location couldn’t be beat, putting us close to everything we wanted to see and do. The one thing holding this back from a full 5 stars was the cleanliness of the room. It wasn’t up to the standard I’d expect given how well everything else was run. A bit more attention to housekeeping and this would easily be a perfect stay. Would still recommend to others and would consider staying again.

This is the prettiest hotel I have seen, beautifully decorated with comfortable bed and pillows & very quiet considering it was in front of the massive Gastropub. The staff were friendly and checked everything was ok during breakfast each morning. Breakfast was ok you could choose something from a list be cooked fresh and help yourself to the buffet. The only negative which is quite big for us is the pool, it does not have one but you can use the bar pool behind the hotel, you have to get a towel from reception then at the pool there is nowhere really to sit and relax and people come and look and watch especially being westerners. We were going to book a day pass at the Hilton nearby the next day for Vnd 750,000 which you can use as a credit for food/drinks/spa but it was raining that day, you can use the gym and the pool area which has privacy and relaxing sun beds.

Ok , the rooms in this hotel is split up in 3 diffrent locations, so you may have to walk a block to the pool or the breakfast buffet. My room however was in top condition. And at a very good location close to the beach. Ok ( Vietnamese ) breakfast buffet and very friendly staff. ( Including the staff at the spa. ) I would definetly recommend this place. Neigbourhood Khem beach is a calm and quiet part of Phu Quoc.

Cuando llegamos nos avisaron que íbamos a tener ruido en la habitación por las obras de al lado, pedimos una habitación tranquila y contestaron que durmiéramos una noche allí y al día siguiente ya verían. Cuando fuimos a la habitación, en la escalera de subida había un enjambre de avispas y no pudimos pasar, nos recolocaron en una habitación superior, en la cual ya no tuvimos ruido y pudimos descansar bien. Eso sí, las instalaciones necesitan una reforma, la habitación tiene un mobiliario antiguo y cama en el suelo, sin somier. El desayuno está bien, pero los zumos se acaban y no los reponen, si vas antes de las 9 podrás tomas zumo de fruta de la pasión, si vas después te toca el de manzana aguado. En el equipo del hotel hay un chico coreano trabajando que habla perfecto inglés y es bastante resolutivo, gracias a él.

We liked the hotel fine, unfortunately our neighbors decided to party late, my wife went next door to ask them to quiet down and they wanted to fight?? The staff was not very helpful in this situation. There is no bar at the hotel, the beach is terrible but you can get a golf cart ride to the store.